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How Will AI Help Call Centers Succeed |Acefone

Even before the epidemic, many businesses are adopting artificial intelligence (AI) to improve customer engagement. let see some of the most exciting ways AI and customer care contact centres will work together to get succeed

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How Will AI Help Call Centers Succeed |Acefone

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  1. How Will AI Help Call Centers Succeed?

  2. Smart call centres use technology like high-tech audio hardware or custom software solutions to ensure smoother business processes and improve customer service. It’s no surprise that cutting-edge innovations like Artificial Intelligence (AI) are primed to change the world and the way consumers communicate. Here are some of the most exciting ways AI and customer care contact centres will work together to get succeed

  3. How does AI help call centres boost performance?

  4. 01 Call routing with intelligence

  5. ● AI and data analytics can decide which agent to assign for each customer call. ● Intelligent call routing strategies analyse consumer personality models, prior call logs, and behavioural data with self-learning algorithms and accordingly directs calls to the best-equipped agents.

  6. 02 Improved call analytics

  7. ● All customer encounters involve a wealth of data, and call centre AI gathers it all. ● Advanced emotion analysis work on how the customer sounds, taking into account pace and tone. They can provide a complete understanding of how the customer feels or communicates. ● Agents can even capture conversations and transcribed them in an easy-to-read format using Natural Language Processing and speech recognition.

  8. 03 Getting a better view of customer behavior

  9. AI helps call centres anticipate changing customer demands and rapidly builds best practices around the same. This data aids customer service staff in predicting their desires and rapidly adapting their approach to customer satisfaction, upsell and cross-sell, and other unique behavior in each customer encounter.

  10. 04 Management and response suggestions

  11. ● AI is capable of assisting agents in reacting more effectively in a variety of scenarios. ● Real-time speech analytics can offer updates on the flow of dialogue, enhancing the agent’s communication skills. ● Over time, AI will increase customer experience service, assist agents in fine-tuning and reducing customer churn and improve customer retention as well.

  12. 05 Self - service facilitation

  13. ● AI's ability to accommodate more complex encounters is hindered by insufficient results. If you want AI to play a larger role in listening to consumers and offering greater levels of self-service, you'll need to prioritise data and analytics. ● Allow your callers to perform basic tasks on their own, such as placing an order, checking their balance, or paying a bill, so your human agents can focus on more complicated tasks.

  14. About Us! Acefone delivers cloud-based communication services such as hosted phone systems, free phone number, and contact centre solutions.. Acefone can help intelligently route calls, monitor customer sentiment, improve self-service choices, and more. Contact Acefone today to learn more about how artificial intelligence (AI) can make the call centre run more efficiently. To know more visit: www.acefone.com/uk or you can call us at: 0800-084-3663

  15. Check Out Some Other Slideshare Let's Get Social

  16. References Artificial Intelligence and Cloud Communication Will AI Be The Face Of Future Customer Experience? Automatic Speech Recognition: The Next Step In Contact Centre Solutions

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