1 / 6

The Best IVR Service to give a new life to your business

We at 3G Callnet, being the best IVR Service Provider in India, would recommend you best IVR Software to give your customers the best experience. IVR route callers to an appropriate agent based on their call/purchase history.

3Gcallnet
Download Presentation

The Best IVR Service to give a new life to your business

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IVR ( Interactive Voice Response ) Service Provider

  2. As self-service is key to making customers happy, IVR is the best way to make it happen. With the use of touch-tone or speech recognition technology IVR identify callers and route them to the most appropriate agents hence, driving greater efficiency. Here we present some key benefits of installing IVR system for creating seamless self-service experiences.

  3. 1. Personalized Customer Interactions Just because you are using a machine to handle customers, does not mean that you have to give up on the "personal" touch. Set-up personalised greetings to transfer a call to a live agent in case the customer needs detailed information. 2. Increase Inbound Call Capacity IVR ( Interactive Voice Response )solutions enable businesses to manage higher call volumes. Inbound calls are effectively routed to the most appropriate agent or department which seems best to handle the above issue. Even if the customer has to wait in a queue, the waiting time will be comparatively shorter when compared to the case where IVR is not used!

  4. 3. First Call Resolution An IVR solution with its intelligent routing features ensures that customers connect with the most capable agent in the first attempt. By reducing the time it takes to make contact with various agents or pass the call, the customer's query can be resolved faster with minimal waiting time and thus, higher customer satisfaction. 4. Increase Customer Satisfaction If the customer is able to get a satisfactory answer to their query in the first attempt, it will not only leave a good first impression, but will also help in building a relationship with the customer. The longer the customer has to wait or is referred to multiple agents, the more the situation becomes. Since, with IVR, customers are able to resolve their queries on their own, it makes them feel more independent and empowered and, thus, makes them more satisfied.

  5. It is extremely difficult to find an ideal IVR service provider in India. A Google search is not enough to find a reliable IVR service provider because there are too many providers in the market. Now we are here to solve your problem, 3G Callnet is an IVR service provider in India which provides unique and customized IVR service for your business to save your precious time and money by allowing you to manage phone surveys, inbound calls, appointment reminders & much more.

  6. Corporate Office F-425, 4th Floor, B-Square Resource Centre Mohali, Sector 90, SahibzadaAjit Singh Nagar, Punjab 140308 +91 82848-56265 +91 98880-62718 info@3gcallnet.com www.3gcallnet.com Website:

More Related