Microsoft Dynamics 365 for Retail Online Training

1. Microsoft Dynamics 365 for Retail Online Training Course Modules for Microsoft Dynamics 365 for Retail Online Training: Set up and configure organizational parameters Model an organization ocreate models of organizations ocreate and configure organization hierarchies ocreate and modify retail operating units Configure retail parameters oset up a retail store set up info codes and sub codes oassign and translate info codes oconfigure units of measure and conversion odefine retail parameters oset up sales tax and sales tax overrides odescribe and configure payment methods oconfigure payment connectors oset up credit card payment services oconfigure full-text search Configure workflows oDescribe retail workflow features oconfigure workflow prerequisites ocreate and configure workflows, activate a workflow oassociate workflows with an organization omonitor workflow status Integrate stores oconfigure and monitor Commerce Data Exchange services otest and troubleshoot Async client and server connectivity oview retail channel transactions oset up store locator groups Manage retail channels obuild an online store osynchronize online store sales orders Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com

2. Microsoft Dynamics 365 for Retail Online Training ocreate a call centre Set up and configure Point of Sale Perform Point of Sale (POS) set up processes oset up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles oConfigure a receipt format oset up data distribution Configure POS terminals oset up keyboard mapping group oconfigure POS permission groups ocreate registers and POS devices ocreate screen layouts that use button grids and images omanage drawer operations Configure barcodes and labels ocreate and view barcodes for specific products oprint shelf labels ocreate barcode masks Set up and configure Products Configure basic product parameters ocreate product dimensions and dimension groups ocreate a product ocreate and modify product attributes ocreate product features and assortments ocreate product relationship types and product relationships ocreate a product master or variant ocreate, assemble, disassemble, and sell product kits Build product category hierarchies odescribe hierarchy types ocreate a category hierarchy omaintain hierarchies obulk edit a category Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com

3. Microsoft Dynamics 365 for Retail Online Training Create and manage catalogues oCreate a catalogue oconfigure and analyze catalogue layout oupdate, validate, approve and publish catalogues ocreate source codes Manage delivery modes oset up delivery modes oadd channels to delivery modes oadd products to delivery modes Manage direct delivery oset up direct delivery oconfigure products and sales orders for direct delivery oconfirm direct delivery orders ocreate pick waves oset up the picking process ocreate a workbench ogenerate picking workbench sessions Manage pricing discounts ocreate category pricing rules odiscount products based on catalogues oset up affiliated pricing oadjust prices; create price groups oconfigure mix and match discounts ocreate quantity discounts Connect vendor information to products ocreate a vendor catalogue oset up price margin alerts on a product odefine price points for products oadd vendor product numbers to a product Manage Retail Operations oManage workers ocreate jobs ocreate positions oset up a worker Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com

4. Microsoft Dynamics 365 for Retail Online Training ocreate and link address books oimplement role-based security oview and manage shifts Generate retail information reports oidentify available reports oidentify available workspaces operform recency, frequency, and monetary (RFM) analysis Implement customer loyalty schemes and gift cards odescribe the loyalty setup process oconfigure prerequisite components ocreate a customer loyalty scheme and program oprocess loyalty transactions oresolve loyalty card number conflicts oadd products to loyalty schemes oset up physical and virtual gift cards oadd funds to a gift card Manage journals odescribe post statement actions ocreate and calculate a statement oview posted statements oconfigure batch processes for statements Manage inventory replenishment obuild replenishment rules oimplement cross docking for product distribution ocreate a buyer’s push ocreate a replenishment hierarchy ocreate service categories Manage a call centre ocreate fraud rules ocreate a continuity program ocreate continuity orders oimplement credit card and refund workbenches oconfigure check holds Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com

5. Microsoft Dynamics 365 for Retail Online Training oset up credit limit checking; ocreate rules for up-selling and cross-selling oset up target markets ocreate and use scripts Conduct Retail Activities Perform POS operations oconduct a transaction ooverride a price oidentify reason codes and hold codes ohold and recall a transaction oclear a hold Manage sale orders oview detailed status information for a sales order oidentify sales order cancellation constraints oconfigure price matching oconfigure prepayment Manage customers ocreate a customer ocheck for duplicate customers omerge and unmerge customer records ocreate and configure cases osearch for a customer Manage drawer operations and daily operations operform opening procedures oconduct tender operations operform overrides operform closing procedures oopen, pause, resume, and close shifts oclock in and out ocreate sales with cash or credit card payments ovoid transactions oaccept returns Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com

6. Microsoft Dynamics 365 for Retail Online Training Manage installment billing oset up and configure installment billing ocreate payment schedules; add installments to a sales order oprocess installments billing payments Manage returns and Return Merchandise Authorization (RMA) processing oidentify steps in the RMA process ocreate an RMA oconfigure process return options Web - www.multisoftvirtualacademy.com Email - info@multisoftvirtualacademy.com