hospitality jobs october through september

7. Hospitality Jobs(October through September) Tourism continues to be a major employers in this community with only slight declines overall; - 1.8% This is in stark contrast to other sectors which are seeing unemployment at the 10% levelTourism continues to be a major employers in this community with only slight declines overall; - 1.8% This is in stark contrast to other sectors which are seeing unemployment at the 10% level

8. Number of Overnight Visitors(October through July) Even through a challenging year we have been able to retain the majority of our customers following a record year With the dollar weakened against major international currencies we are in a good position to further capitalize on the international market which represents 50% of our business Even through a challenging year we have been able to retain the majority of our customers following a record year With the dollar weakened against major international currencies we are in a good position to further capitalize on the international market which represents 50% of our business

9. Rooms Sold(October through August) The destination is selling app. the same amount of rooms as it did last year; This speaks to the strength of demand and the MIAMI brand. The destination is selling app. the same amount of rooms as it did last year; This speaks to the strength of demand and the MIAMI brand.

10. Rooms Available(August 2008 v. August 2009)

11. Market Share(Top 25 Hotel Markets)

12. Global Revenue Per Available Room (Rev Par) We are in a global economic crisis that has especially impacted RevPar; The additional inventory of more than 4,200 new rooms added additional downward pressure on room ratesWe are in a global economic crisis that has especially impacted RevPar; The additional inventory of more than 4,200 new rooms added additional downward pressure on room rates

13. Revenue � Tourist Related Taxes(October through September Collections) The global economic crisis has resulted in lower less revenue generated by the Tourist related that help The global economic crisis has resulted in lower less revenue generated by the Tourist related that help

14. One of the highlights this past year was hosting International Pow Wow Timing could not have been better Thank government partners, especially Miami-Dade; Chairs and volunteers $350 million of $3.5 billion transacted flows back to our community. Best ever� with Customer Service as its hallmarkOne of the highlights this past year was hosting International Pow Wow Timing could not have been better Thank government partners, especially Miami-Dade; Chairs and volunteers $350 million of $3.5 billion transacted flows back to our community. Best ever� with Customer Service as its hallmark

15. First time ever that there were dedicated Customs line at the airport for these very important customers First time ever that there were dedicated Customs line at the airport for these very important customers

17. 

18. International Representation Network To further take advantage of this increased service � especially in the international front, GMCVB has expanded it international footprint by adding new offices this past year in Canada, Colombia This supplements existing offices in Brazil, Argentina, UK, Germany, France, Mexico, Looking to add Peru, Ecuador, Costa Rica and ItalyTo further take advantage of this increased service � especially in the international front, GMCVB has expanded it international footprint by adding new offices this past year in Canada, Colombia This supplements existing offices in Brazil, Argentina, UK, Germany, France, Mexico, Looking to add Peru, Ecuador, Costa Rica and Italy

19. 15 museums.15 museums.

20. Miami Spa month this year included 30 v. 20 last year � record numberMiami Spa month this year included 30 v. 20 last year � record number

21. Miami Spice included 115 restaurants this past tear � record numberMiami Spice included 115 restaurants this past tear � record number

22. Miami Attraction Month � First EverMiami Attraction Month � First Ever

23. Miami Health promotes medical tourism Partnership with: - Greater Miami Chamber of Commerce and Baptist Health International Center of Miami - Florida International University College of Medicine- Jackson International- Mercy Hospital- Miami Children's Hospital - UHealth�University of Miami Health System Miami Health promotes medical tourism Partnership with: - Greater Miami Chamber of Commerce and Baptist Health International Center of Miami - Florida International University College of Medicine- Jackson International- Mercy Hospital- Miami Children's Hospital - UHealth�University of Miami Health System

25. Convention Sales 2008-2009 Activity

26. As part of Mayor Bower�s Blue Ribbon Committee process sheparded by the Miami Beach VCA, the GMCVB launched the MIA ROI program to further showcase the incentives that this destination has to offer including the Miami Beach Chamber of Commerce�s IN CARD.As part of Mayor Bower�s Blue Ribbon Committee process sheparded by the Miami Beach VCA, the GMCVB launched the MIA ROI program to further showcase the incentives that this destination has to offer including the Miami Beach Chamber of Commerce�s IN CARD.

27. Upcoming Conventions American Academy of Allergy, Asthma & Immunology November 7-9, 2009 � Attendance: 4,000 � Economic Impact: $5.1 million Kenes International Parkinsons Conference December 13-16, 2009 � Attendance: 4,200 � Economic Impact: $8.2 million Society of Critical Care Medicine January 10-12, 2010 � Attendance: 5,000 � Economic Impact: $4.6 million American Academy of Dermatology March 6-9, 2009 � Attendance: 15,000 � Economic Impact: $12 million American Institute of Architects June 10-12, 2010 � Attendance: 15,000 � Economic Impact: $14 million Just these five have 43,000 delegates and app. $44 million in economic impact Kudos to Ita Moriarty and the entire Convention Sales team American Academy of Allergy, Asthma & Immunology November 7-9, 2009 � Attendance: 4,000 � Economic Impact: $5.1 million Kenes International Parkinsons Conference December 13-16, 2009 � Attendance: 4,200 � Economic Impact: $8.2 million Society of Critical Care Medicine January 10-12, 2010 � Attendance: 5,000 � Economic Impact: $4.6 million American Academy of Dermatology March 6-9, 2009 � Attendance: 15,000 � Economic Impact: $12 million American Institute of Architects June 10-12, 2010 � Attendance: 15,000 � Economic Impact: $14 million Just these five have 43,000 delegates and app. $44 million in economic impact Kudos to Ita Moriarty and the entire Convention Sales team

28. Major Upcoming Events

29. While B2B typically means business to business; at the GMCVB it symbolizes our �Back to Basics� strategy in the coming year We will be playing to our core strengths Actually expanding efforts in our core markets and customers While maintaining efforts in Developing markets through partners like Visit Florida and U.S. Travel Counting on the continued support of the membership and industry to make this possible.While B2B typically means business to business; at the GMCVB it symbolizes our �Back to Basics� strategy in the coming year We will be playing to our core strengths Actually expanding efforts in our core markets and customers While maintaining efforts in Developing markets through partners like Visit Florida and U.S. Travel Counting on the continued support of the membership and industry to make this possible.

31. Speaking of partnership � this past year we were able to dramatically expand our marketing outreach � even through difficult times � through a unique partnership that resulted in app. $4 million incremental dollars promoting Miami as a destination to live work play and meet. � MIAMI WHERE WORLD MEET. Speaking of partnership � this past year we were able to dramatically expand our marketing outreach � even through difficult times � through a unique partnership that resulted in app. $4 million incremental dollars promoting Miami as a destination to live work play and meet. � MIAMI WHERE WORLD MEET.

32. Partners Program would not have been possible without the leadership of Peter Dolora and support from Miami Dade County Other partners include Beacon Council, MIA, Seaport with Miami DDA and Baptist Health joining us in phase 2Program would not have been possible without the leadership of Peter Dolora and support from Miami Dade County Other partners include Beacon Council, MIA, Seaport with Miami DDA and Baptist Health joining us in phase 2

33. Convention Center Expansion

34. Travel Promotion Act

36. While B2B typically means business to business; at the GMCVB it symbolizes our �Back to Basics� strategy in the coming year We will be playing to our core strengths Actually expanding efforts in our core markets and customers While maintaining efforts in Developing markets through partners like Visit Florida and U.S. Travel Counting on the continued support of the membership and industry to make this possible.While B2B typically means business to business; at the GMCVB it symbolizes our �Back to Basics� strategy in the coming year We will be playing to our core strengths Actually expanding efforts in our core markets and customers While maintaining efforts in Developing markets through partners like Visit Florida and U.S. Travel Counting on the continued support of the membership and industry to make this possible.

37. Fully implemented the Miami begins with Me program at all host hotels, airport, event venues Partnership with Miami Dade College Center for Service Excellence Fully implemented the Miami begins with Me program at all host hotels, airport, event venues Partnership with Miami Dade College Center for Service Excellence

38. Experience and partnership during POW WOW has allowed us to developed a customized program for the airport � Miami begins with MIA. Once again a partnership with Miami Dade College and Miami Beach VCAExperience and partnership during POW WOW has allowed us to developed a customized program for the airport � Miami begins with MIA. Once again a partnership with Miami Dade College and Miami Beach VCA

41. Nominees for Concierge of the Year

42. Concierge of the Year Winner

45. Thank You