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RESPONSE TO WORKPLACE VIOLENCE

RESPONSE TO WORKPLACE VIOLENCE . The Latest Thinking and Best Practices 2010. THIS YEAR WORKPLACE VIOLENCE AS WE KNOW IT TURNS 24 YEARS OLD. Today, responding to work place violence requires attention to more than just a physical attack. . Violence of Four Types.

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RESPONSE TO WORKPLACE VIOLENCE

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  1. RESPONSE TO WORKPLACE VIOLENCE The Latest Thinking and Best Practices 2010

  2. THIS YEAR WORKPLACE VIOLENCE AS WE KNOW IT TURNS 24 YEARS OLD. Today, responding to work place violence requires attention to more than just a physical attack.

  3. Violence of Four Types • Violence by Criminals 76% • Violence Directed at Employees 5% • Violence against Coworkers 13% • Violence in Personal Relationships 6%

  4. WHOSE CONCERN IS IT? Employers have a legal & ethical obligation to promote a work environment free from threats and violence.

  5. PREVENTING VIOLENCE • Bullying, Threats, Harassment, • Domestic Violence, Stalking • Emotional Abuse, Intimidation IF LEFT UNCHECKED ALL WILL LIKELY RESULT IN VIOLENT BEHAVIOR.

  6. PLUS FACTOR • When violence comes from an employee or someone close to an employee there is a much greater chance of seeing a warning sign in behavior.

  7. SIGNS • Ominous, Specific Threats • Increasing Belligerence • Recent Acquisition/Fascination With Weapons • Obsession with Coworker/Supervisor or Employee Grievance • Preoccupation with Violent Themes.

  8. SIGNS CONTINUED • Noticeable Changes in Behavior • Angry, Sullen, or Depressed • Homicidal/Suicidal Comments or Threats

  9. Workplace Violence doesn’t just happen, it develops over time & someone notices the changes. Austin Water Utility Security Management Office

  10. PLANNING • The current workplace culture • Get a Multidisciplinary Approach • First line Supervisor “buy in” • Implement Zero Tolerance Policy

  11. 5 ELEMENTS OF PROGRAM • Written Policy • Staff Training • Threat Management Team • Incident Management Team • Record Keeping *THE KEY TO AN EFFECTIVE STRATEGY IS AN INTEGRATED APPROACH THAT DRAWS ON SKILLS AND CAPABILITIES FROM ALL PARTS OF THE ORGANIZATIONAL STRUCTURE.

  12. PREVENTIVE PRACTICES • Preemployment Background Screening- • Identify and Screen Out Potentially Violent People. • Holes in Application • Criminal Background Investigation • Driving Records {alcohol/drugs / aggressive driving} • Credit Records • Public Internet Sites • Social Networking Sites {my space, facebook, twitter} • Floor Plan & Physical Workspace

  13. TRAINING • Building Notifications • Evacuations • Sheltering In Place FOSTER A SAFE SECURE WORKPLACE

  14. THREAT MANAGEMENT TEAM • Team Concept • Team Composition • Threat Reporting • Threat Assessment • Credibility & Viability of Intent • Evaluate the Threatener • Team Response • Value of Team for Fear & Anxiety Reduction

  15. INCIDENT MANAGEMENT TEAM • In-charge of crisis incidents - from weather related to active shooter incidents. • Need to know evacuations, staging areas, search protocols, return to normal. • Fully Support Program.

  16. Preparation & Vigilance Defeat the Cunning

  17. YOUR PRESENTER W. Scott Stephens, CPP STEPHENS SECURITY GROUP Stephens958@Earthlink.net 512-801-1770

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