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GRAMMAR AND PRONUNCIATION How to improve your skills?
THE KEY IS TO LISTEN THE FIRST STEP TO IMPROVING ENGLISH PRONUNCIATION IS TO LISTEN MORE CAREFULLY. Over the next few days, listen more carefully to the sounds of English. When people speak, usually our total focus is on the literal meaning of the words. So instead of listening to "What" people are saying, listen to "How" they are saying it.
6 STEPS TO ENHANCE PRONUNCIATION
1. Prioritise it SPEND 15 MINUTES A DAY IMPROVING ENGLISH PRONUNCIATION. Your pronunciation and English accent won’t improve without effort. You need to spend at least 15 minutes a day building these skills. You can do it while doing your day-to-day activities, like cooking dinner. It takes at least 15-30 minutes to cook, so while you're making your nilatang baboy, talk out loud to yourself while you do it. 2. Listen More, To Yourself and Others. The first step to improving your English pronunciation is to listen more. If you listen more, you will be able to identify the paralanguage part of speech. These are non-verbal elements of speech used to modify meaning and convey emotion (It includes pitch, pace, volume, and intonation) This is significant when evaluating calls, so you can determine whether your customer is being sincere or sarcastic.
3. Speak More, To Yourself and Others. When I ask people what they're doing to speak be?er English they often say “watching English Movies”. Does watching English movies and listening to English radio help you speak be?er English? Not really! That would be like watching Michael Jackson dance and sing and hoping you will develop his skills. You need to take action on it! You can find a partner to practice with, or you can always speak to yourself. Try to record yourself, listen, and then point out the areas where you need to improve. 4. Focus More On the Movement of Your Mouth. Pronunciation is a physical skill. How good you are at making the sounds of English words, depends on how well you can control your mouth movements.
5. Tune into the stress and rhythm of the English language. If you have incorrect stress and emphasis it will make your English unclear to listeners. Stress and emphasis are often difficult for non-native speakers to pick up because you can’t tell by looking at the word where the stress will be. Listening is so important! It is through listening to the stress and rhythm of the people around you, that you will pick this up and improve it. 6. Beware of Spelling traps. “The only consistent rule you need to remember for English pronunciation is that there are no rules.”
English is not a phonetic language, meaning that the way a word is wri?en does not tell us exactly how it is pronounced. Do not rely on spelling, you need to rely more on the way the words are pronounced by English native speakers. This comes back to listening more carefully. Watch out for meat and great and threat. meat’ – it’s pronounced exactly the same as ‘meet’ ‘great’ – it’s pronounced exactly the same as ‘grate’ ‘threat’ – it’s the same vowel as in ‘met’ The moral is that it’s time to stop relying on the way words look and start to use your ears!
TIPS TO ENHANCE GRAMMAR
When you read, you will come across different grammar rules, and then you will naturally reinforce correct grammar usage in your mind. You will then start to use these proper grammar rules in your writing. 01 READ MORE This will help you to quickly refer to it when any grammatical question arises. Most importantly, the grammar manual will help you avoid any grammar mistakes and make you feel confident in your piece. Use a grammar manual 02 The more time you spend practicing writing using proper techniques and grammar rules, the more you sharpen your grammar skills. There are many excellent online grammar quizzes, so take a few quizzes to gauge your level. Write more & quiz yourself 03
Re-reading your pieces aloud could be a smart way to catch any major and minor mistakes. However, sometimes we do not always catch our own grammar mistakes; therefore, reading your piece out loud to someone else can be really helpful in evaluating whether or not you have used correct grammar rules. Re-reading aloud 04 02 Consult others and learn from feedback It is always a good idea to ask for help! If you ask for help, it is essential to take their feedback into consideration. Learning from their feedback could strengthen your grammar skills and help you produce more effective pieces. 03 05
THIRD GROUP ACTIVITY
This activity aims to: Create camaraderie within the group Practice grammar and pronunciation skills Enhance creative and analytical thinking
SENTENCE CONSTRUCTION SENTENCE CONSTRUCTION SCRAMBLED Scrambled words will be flashed on the screen. Arrange the words to form the correct sentence WINNER! TAKE TURNS Each member will take turns giving out the correct sentence. The team who completes the most sentences wins the game. Remember that improving English Pronunciation and Grammar involves effort, patience, awareness, and physical skill. So. don’t be a perfectionist and just be patient and focused. Over time you’ll see your skills improve 1% better every day.
1ST SENTENCE refund. The asking a for was customer
2ND SENTENCE customer supervisor. The a to requested speak to
3RD SENTENCE provide correct to The on the call. specialist the failed resolution
4TH SENTENCE the The to failed authenticate specialist customer. properly
5TH SENTENCE specialist to the customer to department. The correct transfer the missed
LAST BREAK 2:30 - 2:45 PM
WHAT IS A QA CALIBRATION? Calibration is a standardized process of evaluating and scoring customer interactions, to achieve consistency across your entire contact center/support department. It is bringing in key individuals involved in the quality calibration process together to grade the same customer-service interactions. It’s a fair and balanced way to establish the grading criteria, eliminating the risk of bias and creating an equal playing field.
