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Customer is the only reason for a business to survive. If an organization has no customer, then there is no need for the service and goods of an organization. The customer has the highest position in the hierarchy of power. Customer feedback and complaints are serious.
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Need a better customer support system for your organization? Benjamin Choukroun provides turnkey digital administrative support
Customer is the only reason for a business to survive. If an organization has no customer, then there is no need for the service and goods of an organization. The customer has the highest position in the hierarchy of power. Customer feedback and complaints are serious. A group of well-trained professionals is hired to reach out to the customers and listen to their grievances. Most of the companies have their executives who are available round the clock to answer customer queries. Some of the duties of the customer care administrative support can be digitalized. Digitalization will help the customer care administrative support to concentrate on providing better customer service. Get the best digital operations administrative support with Benjamin Choukroun UK.
The roles of a customer service administrative support are: Team Management: The administrative support has to manage a team of people responsible for talking to the customers and resolving their queries. The administrative support has to ensure that only the best service is given to the customers. He is responsible for managing the team efficiently. Overseeing the process: The administrative support has to define the process of the customer service department to avoid confusion. A definite hierarchy must be recognized in case of escalation of the complaint by a customer.
Resolving Issues: Most of the queries and complaints are taken care of by the customer service team. A complaint or issue not resolved by the team members is forwarded to the administrative support. He should ensure that at the end of the conversation, the customer is happy and satisfied. Any issue brought to the notice of the administrative support should be directly handled by him. Policies and procedures: The administrative support has to form policies and procedures for the efficient working of the customer support department. The policies are first approved by the top management.
Keeping Records of customer queries: The administrative support has to keep a record of all the queries and complaints. The records should contain details like the customer’s name, address, phone number, date, the reason for complaint, etc. Keeping these records is a monotonous job. This responsibility can be easily digitalized for future references. Conducting Quality Checks: The administrative support has to ensure that only the best service is given to the customer. He has to constantly keep a track of the quality of customer service being provided by the team. In recent times all the customer service calls are recorded for quality and training purposes.
Knowledge about the products: The administrative support should have an excellent knowledge of the products for better customer service. If there is any lag in the knowledge aspect, then the administrative support will not be able to help the customer efficiently. The customer support department is the department that works most closely with the customers. The best digital administrative support should be provided to the team. The digital support can be provided by Benjamin Choukroun who is a pioneer in the business and know the best suited administrative system for each industry. SOURCE CREDIT:https://benjaminchoukroun.wordpress.com/2021/11/10/need-a-better-customer-support-system-for-your-organization-benjamin-choukroun-provides-turnkey-digital-administrative-support/
