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Customer Satisfaction and Experience Are Crucial to Salman F. Rahman

One of the top private sector companies in Bangladesh, BEXIMCO, has its roots in various industries and is successfully leading them. Salman F Rahman, the vice chairman of the company, says that the success of his business is due to certain things that he has always valued. For him, they form the foundation of his company. Even today, he cherishes their significance and owes his entrepreneurial success to them. Getting inspired from the same can benefit several other business owners as well.<br><br>

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Customer Satisfaction and Experience Are Crucial to Salman F. Rahman

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  1. CUSTOMER SATISFACTION AND EXPERIENCE ARE CRUCIAL TO SALMAN F. RAHMAN

  2. For businesses, satisfied customers are significant. They inspire ventures to run and perform better to maintain their satisfaction. Salman F Rahman is the face behind the towering success of BEXIMCO. He is one of the most renowned businessmen in Bangladesh, a parliament member and advisor to the country’s prime minister. The successful Bangladeshi businessman believes that both satisfied consumers and positive experiences are important. Truly, they help businesses to maintain their productivity. But looking beyond, such factors indicate several things that can ensure the survival and success of companies.

  3. What does Customer Satisfaction Indicate in Business? The satisfaction of customers is a strong indicator of their experiences with a business. When they are pleased, it signals that their experiences have been positive. Hence, they will be happy with the services or products received by that business. Customer satisfaction also shows the ability of a company to understand and fulfill the requirements of consumers. Then, for various reasons, this factor becomes important to Salman F Rahman, the most successful businessman in the history of Bangladesh

  4. Essence of Positive Experiences for Customers and Businesses For the effectiveness of factors like consumer satisfaction, positive experiences are vital. Their major role is seen when they help in retaining customers. For a business, their retention can help in the formation of a strong base. This can eventually help in maintaining good sales too. Thus, revenue can become recurring. Beyond this, such experiences are essential in other ways as well.

  5. Helps in the Improvement of Business To keep customers happy, a business will focus on a lot of relevant areas. When their satisfaction is seen, the significance of these areas will be clearer. On the contrary, Mr. Rahman opines that when they are not highly content, the focus can be shifted to other areas. In either case, improvement can occur in a business. This can eventually foster great experiences for customers.

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