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Salesforce Telephony Integration Florida Effective communication is key for any business looking to either minimize support call loads or maximize potential sales. CTI Connector layer exposes the strategies and events which will be called and listened to by the CTI Desktop Manager component. With the platform's integration with Broadview's award-winning OfficeSuite UC platform, business users are actually able to mix their existing applications along with their communications for maximum efficiency and connectivity. The connector automatically populates the CTI remote device field values from your Cisco Unified Communications Manager, and then you could pick the values specific for your deployment. Further info on this product and also its features and functions can be found in the intelli-CTi