Most Impressive Leaders in Tech, Making Waves in the Industry 2024

VOL 01 I ISSUE 03 I 2024 Most Most Impressive Leaders in Tech, Making Waves in Impressive Leaders in Tech, Making Waves in the Industry the Industry 2024 2024 Strategic Decision-Making The Core Competency of Tech Leaders Data-Driven Leadership Leveraging Analy?cs for Effec?ve Decision-Making Architecting the Future: Susant Architecting the Future: Susant Mallick's Expertise in Digital Transformation Solutions Mallick's Expertise in Digital Transformation Solutions

Leadership is not about being the best. It's about making everyone else better.

ne of the most crucial leadership traits that O excellent managers, there are very few excellent leaders who have the ability to bring life, passion, and connection to their actions and behaviors. Along with a crystal-clear vision, mission, and dedication to integrity that directs them in everything they do to improve the world. Astounding Attributes of Progress a result. Moreover, risk-taking ability is an essential part of leadership. sets great leaders apart from average ones is the capacity to inspire. While there are many Successful teams inspire inspirational leaders to be dedicated to and motivated by their work. They foster an environment where people can come together to share their experiences, knowledge, opinions, and ideas resulting in disruption and innovation. Accepting collaboration encourages people to step outside of their comfort zones and learn from one another while achieving great things. Employees then become more self-assured and eager to take on more responsibility. Those who are inspirational leaders lead with a strong sense of purpose and obligation to effect positive change. They know exactly what their values are and don't give in when under pressure to do something that would require sacrificing those values. Embracing the journey of such resolute leadership charismas, CIOLook features the enthralling stories of the astute personas of the industry in its latest edition, "Most Impressive Leaders in Tech, Making Waves in the Industry 2024.” They might not always become well-liked for this, but in order to grow and scale the progress eventually, these adept personalities understand the essential aspects that are focused on cultivating an environment that makes their employees feel comfortable coming and talking to them. Flip through the pages and embrace the odyssey of exploring the distinct approaches to cultivating wisdom driven by passion and innovation. Inspiring leaders behave honorably because they are aware that their employees are constantly watching and that every action counts. They adhere to their values and incorporate them into everything they do as Have a Delightful Read! Anish Miller

CXO 20 Navigating the Tech Odyssey: Comprehending Technology Trends in the Modern Era - Boitumelo Makgoba CXO 30 Overcoming Challenges in VDC Adoption: Best Practices for a Smooth Transition 08 C O V E R S T O R Y 16 34 A R T I C L E S Strategic Decision-Making The Core Competency of Tech Leaders Architecting the Future: Susant Mallick's Expertise in Digital Transformation Solutions Data-Driven Leadership Leveraging Analy?cs for Effec?ve Decision-Making

Pooja M Bansal Editor-in-Chief CONTENT FOLLOW US ON Deputy Editor Anish Miller www.facebook.com/ciolook www.twi?er.com/ciolook Managing Editor Katherine Debora WE ARE ALSO AVAILABLE ON DESIGN Visualizer Dave Bates Art & Design Director Davis Mar?n Associate Designer Jameson Carl CONTACT US ON Email info@ciolook.com For Subscrip?on www.ciolook.com Featured Person Company Name Brief SALES Boitumelo Makgoba is an accomplished technology leader known for her visionary approach and transformative strategies in the realm of technology. Boitumelo Makgoba Chief Technology Officer Senior Sales Manager Wilson T., Hunter D. Hippocampus Education hippocampus.in Customer Success Manager Barry Wallace Copyright © 2024 CIOLOOK, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK. Reprint rights remain solely with CIOLOOK. Sales Execu?vesTim, Smith With a passion for innovation and a deep understanding of cutting-edge technologies, Chantal has played a pivotal role in shaping Limeloop's technological landscape. LimeLoop thelimeloop.com Chantal Emmanuel CTO, Co-founder TECHNICAL Technical Head Peter Hayden Technical Consultant Victor Collins As a BIM Manager, Don plays a pivotal role in overseeing and implementing BIM processes within a construction or design organization. Don Wendt BIM Manager Westphal & Company, Inc. westphalec.com SME-SMO Research Analyst Eric Smith SEO Execu?ve Alen Spencer Ketaki is an accomplished technology leader with a proven track record in shaping and executing strategic technology initiatives. Ketaki S. Chief Technology Officer Krikey AI krikey.ai sales@ciolook.com As the helmsman of CloudHub, Susant strategically navigates the complex terrains of various sectors,\ including Life Sciences, Healthcare, BFSI, Retail, Manufacturing, and Automotive. January, 2023 Susant Mallick Founder & CEO CloudHub cloudhubs.nl

C O V E R S T O R Y Architecting the Future: Susant Mallick's Expertise in Digital Transformation Solutions We integrate user stories to ensure we're addressing real needs, making our work impactful. This cycle of action and reflection, with a focus on the user, keeps our team dynamic and embodies the agile philosophy. ““““ Susant Mallick Founder & CEO CloudHub

solutions.““““ usant Mallick, the Founder & CEO of CloudHub, S seasoned individual coordinating a combination of productivity, profits and unparalleled customer satisfaction across a landscape evolving with each technological operation. The objective is clear—to lead and reshape the competitive field. "Take predictive maintenance," Susant enthuses, "it foresees problems, saves resources and revolutionizes operations." In compliance automation, the focus is on precision and quality ensuring that their solutions are not just effective but reliable. boasts an impressive 23+ years of IT leadership and a digital transformation maestro. He is a My aspiration is to use AI and machine learning to simplify complex problems and craft straightforward, efficient This insightful approach, coupled with a commitment to excellence, has catapulted Susant and the team into leadership positions. "We are constantly engaging, comprehending and innovating," he asserts. Every technological stride they take is meticulously crafted to address real-world needs and the secret to staying ahead lies in always acknowledging the human element in technology. Susant's motivation is crystal clear, "My aspiration is to use AI and machine learning to simplify complex problems and craft straightforward, efficient solutions." As the helmsman of CloudHub, Susant strategically navigates the complex terrains of various sectors, including Life Sciences, Healthcare, BFSI, Retail, Manufacturing, and Automotive. His efficiency is palpable in the startup's mission—to accelerate insights and enhance decision-making. CloudHub's services, ranging from Cloud and Data Engineering to Security and compliance, are not just offerings but an embodiment of Susant's efficient leadership. Under his guidance, the team, comprising experienced professionals from industry giants like Amazon and Microsoft, adopts a client-centric approach. Susant's commitment to efficiency is evident in the delivery model, promising value 2-3X faster and a transformative impact on businesses. CloudHub is a manifestation of his efficient leadership, which is emerging as a powerhouse in the digital landscape, showcasing Susant's ability to efficiently showcasing innovation, security and business transformation. Crafting Solutions words resonating with the transformative power that technology wields in sectors like healthcare. Resilience, according to Susant, is the linchpin in the journey of innovation. Acknowledging that the path is seldom smooth, he advocates for a disciplined mindset to surmount obstacles. "It's all about process and perseverance," he notes, underscoring the value of maintaining focus on objectives despite challenges. Drawing from his experience in guiding teams through the intricate landscapes of data lakehouse solutions, Susant affirms that a disciplined application of tech know-how is pivotal to success. At CloudHub, innovation isn't a quest for the latest tech—it's a journey guided by the unique needs of their clients. "We begin by understanding our customers' problems," Susant emphasizes, "then tailor our solutions to meet those specific needs, ensuring that our innovations create tangible value.” The approach is crystal clear—set clear, measurable goals and track progress to confirm effectiveness. "Our agile approach is embedded in how we operate," Susant elaborates. It's a strategy that allows them to flex and adapt continuously, refining solutions to match the ever-evolving needs of their customers. This focused strategy, as Susant attests, consistently bears fruit in the form of successful, practical innovations for their clients. Let's explore how Susant is ensuring that every component aligns with the broader goal of delivering cutting-edge solutions and transforming businesses at an accelerated pace! stars in their design and development process fostering an iterative cycle of design, testing and refining. "Be a champion for innovation," Susant exhorts, emphasizing the significance of not only conceiving new ideas but also igniting enthusiasm among others. "It's like planting and nurturing a seed," he shares, metaphorically describing the process of creating a community around innovative concept. In Susant's view, this communal approach is the catalyst for true transformation, fostering the development and implementation of groundbreaking ideas. Thinking Big Susant's agile approach keeps the team nimble. "Our agile approach keeps us adaptable," he notes, enabling the swift rollout of prototypes, soliciting feedback and making rapid adjustments. Prioritizing diversity and accessibility is key to ensuring technology speaks to a broad audience. "We also prioritize diversity and accessibility," Susant affirms, fostering a collaborative culture where cross-functional teams unite diverse viewpoints to comprehensively address user challenges. Success is often derived from a trio of straightforward yet potent principles in the dynamic realm of the tech industry. Susant is a luminary in this landscape and shares insights that have propelled him to the zenith of technological innovation. Beyond the Code Susant emphasizes the importance of aligning with user requirements. "It is crucial to make sure that our technology matches user requirements," he asserts. The strategy is clear—keep the user at the center of the equation, maintaining open communication to understand their daily activities, values and pain points. "Think big," he advises, emphasizing the importance of broadening one's perspective and daring to set lofty goals. "Constantly look for the broader picture," he suggests, underlining the significance of transcending immediate tasks. For Susant, this expansive mindset finds a particular resonance in sectors like healthcare and life sciences, where technology holds the potential to effect genuine change. "It's about understanding the potential of what technology can do," he asserts, his Predictive Excellence Susant's motivation to stay abreast of the latest, especially in AI and machine learning, is rooted in a profound understanding of the daily hurdles faced by their customers. "By really getting into our customers' situations," he notes, "we transform their challenges into opportunities for innovation.” Decoding Data Complexity The approach involves a unique blend of direct interaction and data analysis. Through interviews, surveys and usage statistics, they craft realistic user personas. These personas, in turn, become the guiding Susant and his team at CloudHub are on a mission, "We aim to make data work efficiently for our clients."

Their expertise shines in deciphering complex data landscapes while deftly navigating through stringent regulations offering a trio of powerful tools. “We had a client whose protocol design and medical writing took 4 to 5 years," Susant recalls. The mission was clear—overhaul these processes using AI and ML to make them "faster and more efficient." The team implemented intelligent systems for protocol design and integrated AI to enhance the speed and accuracy of medical writing—a transformative approach that significantly slashed the time required for these critical phases. Susant introduces the first tool, "DataCube quickly sets up data infrastructures like lakehouses," he explains, recognizing their vital role for clients in regulated industries. The second tool—CompQ—takes center stage by automating compliance, cutting costs by 30–40%. It's a solution that not only simplifies but revolutionizes the compliance landscape. The tangible outcome? "A substantial reduction in the clinical trial timeline," Susant proudly declares. This project wasn't just about technological innovation—it was about making a direct impact on expediting essential drug development and, in turn, enhancing patient care. The third tool—SmartMG is a creation that utilizes AI for predictive maintenance. Susant articulates its value succinctly: "Allowing companies to foresee and prevent issues, ensuring they operate optimally." These solutions, as Susant proudly declares, position CloudHub to empower clients with simplicity and foresight in managing their data. From Governance to Empowerment Susant unveils a strategy that places paramount importance on nurturing a robust team spirit when talking about leading major projects. "It starts with setting a strong base through clear governance," Susant affirms, "and automating processes to reduce manual tasks, letting the team focus on impactful work." The goal is clear—boost morale by valuing the team's time and energy. Tech Meets Medicine While conversing about groundbreaking projects, Susant recounts a career highlight—the optimization of decentralized clinical trials using advanced AI and ML technologies. "Typically, these trials take years," Susant notes, "due to the detailed protocol design and medical writing involved." However, the urgency for swift medical advancements during the pandemic prompted a re-evaluation. sectors like manufacturing and healthcare, where these technologies are making processes smarter and more efficient. businesses and a promise of more efficient, sustainable and customer-centric operations. Adaptability in Action At CloudHub, they're leading the charge. "Our DataCube solution in data science delivers substantial benefits," Susant beams. It's about accelerating operations. With DataCube, businesses can slash application deployment times by up to 40%, achieving valuable outcomes faster and saving a significant 60–70% on operational costs thanks to process optimization. In his pivotal role, Susant envisions the tech environment as a delicately balanced ecosystem. "Like a car, where a powerful engine is useless if the wheels aren't aligned," he observes, "our systems must work in unison." The analogy is clear—the foundation, akin to the car's engine, lies in the systems of record ensuring the business remains responsive. user challenges.““““ Susant's leadership style is about empowerment. "I empower the team to take charge and make decisions," he declares, "fostering a sense of ownership and confidence within a structured framework." The incorporation of Agile methods is the key allowing the team to adapt swiftly, breaking down projects into manageable parts and presenting progress directly to customers for timely feedback. It's not just about affirming the team's efforts but also establishing a direct link between their work and client satisfaction. Enter the SmartMFG solution, seamlessly infusing technology into manufacturing. "It yields smarter, greener and more efficient factories," Susant explains. The impact is tangible—users of SmartMFG have witnessed a 15% reduction in carbon emissions and a substantial 20% cost savings for another EV bus manufacturer and driving sustainable energy. What truly excites Susant is the rapid transformation of data into actionable decisions, a process that significantly boosts customer satisfaction. Susant's approach to integrating new tech is purposeful and pragmatic. "When we bring in new tech, like AI or cloud computing," he shares, "it's with a clear purpose, asking—does it speed up or improve our processes?" Integration and forward compatibility top his priorities. The new technology must seamlessly meld with the existing setup, requiring meticulous planning, pilot programs, prototyping, and constant measurement of outcomes. We also prioritize diversity and accessibility, fostering a collaborative culture where cross-functional teams unite diverse viewpoints to comprehensively address Regular team retrospectives, as Susant highlights, are crucial. "They provide a moment to assess and learn," he notes. This continuous learning process creates a technically skilled, flexible and robust team—ready to tackle any project challenge that comes their way. Smart Solutions, Big Impact In the face of challenges, Susant remains adaptable. "If we encounter issues, we adjust," he affirms. The ultimate goal? "To create a unified, sustainable tech landscape that not only keeps up but drives innovation.” Susant's narrative is simple, impactful and forward- looking. In the hands of CloudHub, artificial intelligence and machine learning are tools actively shaping the future of industries, with measurable benefits for Susant envisions artificial intelligence and machine learning as the transformative forces of today, akin to the internet's impact years ago. "They're revolutionizing how businesses operate," he asserts, particularly in

The Power of Integration customers' challenges, measuring every effort against tangible outcomes.” In the intricate realm of CloudHub, Susant reveals that problem-solving is the core of their mission, especially when navigating the intricate regulations of healthcare and life sciences. "These regulations make tasks complicated and error-prone," he acknowledges, "and cloud computing adds to this complexity.” Sprinting Toward Success It's essential to cultivate an environment where productivity and creativity are part of the team's DNA. It starts with clear goal-setting. Everyone needs to grasp both the 'what' and the 'why' of the projects, turning ideas into actionable steps that unite their energy. Susant says, "Our approach includes sprints and time-boxed iterations for discipline and maintaining a sustainable work rhythm." Daily stand-up meetings act as check-ins to realign and troubleshoot, vital for teamwork and maintaining high spirits. The challenge was clear—long project cycles and failures due to non-compliance. "Old methods weren't enough," Susant reflects, "companies couldn't keep pace with real-time compliance or handle the intricate setup needs." In response, CloudHub crafted a groundbreaking solution—CompQ, a system seamlessly integrating Process as a Service (PaaS) and Compliance as a Service (CaaS). Reflection and feedback post-sprint are key to continuous improvement, helping learn and innovate. Susant adds, "We integrate user stories to ensure we're addressing real needs, making our work impactful. This cycle of action and reflection, with a focus on the user, keeps our team dynamic and embodies the agile philosophy.” "Our solution merged PaaS and CaaS," Susant explains, "allowing us to automate infrastructure setup and continuous integration and delivery (CI/CD) workflows, including automatic testing and instant problem-fixing to ensure it follows GxP/HIPAA compliance need.” The impact was profound—a remarkable 40% improvement in compliance, more efficient governance and a slashing of qualification time for servers and apps by half, resulting in significant cost savings for their clients. Passion, Curiosity and Mentorship In Susant's professional life, mentorship is more than a chapter—it's a cornerstone. "Certainly, mentorship holds a special place in my professional journey," he reflects. With the privilege of guiding over a hundred young professionals, Susant has garnered unique insights into the profound impact of mentorship. Adapting Swiftly, Leading Boldly Effective leadership in startups requires a clear vision and commitment, as well as a deep understanding of the technology landscape. This includes staying updated on cloud services, AI and data analytics and recognizing that these tools are just a means to an end. This understanding guides our innovations, ensuring they are transformative in practice. His mentoring philosophy is simple yet transformative. "Everyone's career journey is unique," Susant notes, drawing a metaphor between raw potatoes and career development. "Like raw potatoes becoming savory dishes with proper guidance, I help shape mentees into their finest forms." The results speak for themselves, with many mentees excelling at top tech companies. And the advice he imparts? "First, nurture a passion for your work," Susant emphasizes, recognizing it as the bedrock to withstand challenges. "Second, stay curious." It's a mantra of constant learning and adaptation acknowledging that technology never stands still. Susant's practical counsel involves starting with small, manageable goals to steadily build both confidence and skills—a roadmap not just to a successful career but a rewarding one. Agileness and adaptability are key leadership traits in the tech industry, as the pace of change is rapid. The CEO must navigate these transformations, making swift decisions to pivot when necessary while maintaining a focus on strategic goals. A great tech leader must cultivate an environment where innovation is coupled with practicality, empowering team members to think creatively while aligning with client needs. Susant exclaims, "I prioritize building cutting-edge solutions that are relevant to their

Strategic Decision-Making The Core Competencyof Tech Leaders I steering their organizations towards success. Amidst the whirlwind of evolving trends, technologies, and market dynamics, one core competency stands out as indispensable: strategic decision-making. n the fast-paced realm of technology, where innovation drives progress and disruption is the norm, tech leaders face a myriad of challenges in Strategic decision-making for tech leaders transcends mere problem-solving; it embodies the ability to anticipate, adapt, and capitalize on opportunities while navigating complex landscapes fraught with uncertainties. In essence, it's about making choices that not only align with the organization's objectives but also position it for sustainable growth and competitive advantage. Understanding Strategic Decision-Making in Tech Leadership At its essence, strategic decision-making involves evaluating various options, assessing risks, and determining the best course of action to achieve long- term goals. For tech leaders, this process is inherently intertwined with the ever-evolving digital ecosystem, where agility and foresight are paramount. Embracing Uncertainty: In the tech domain, uncertainty is a constant companion. Rapid technological advancements, changing consumer preferences, and competitive pressures contribute to an environment where yesterday's innovations can become obsolete overnight. Tech leaders must embrace uncertainty and view it as an opportunity rather than a threat. They must adeptly analyze trends, anticipate disruptions, and remain flexible in their decision-making processes. Ÿ Data-Driven Insights: In an era defined by big data and analytics, tech leaders have access to Ÿ 16 17 www.ciolook.com | January 2024 | www.ciolook.com | January 2024 |

Leadership is the capacity to translate vision into reality. into reality. Leadership is the capacity to translate vision unprecedented amounts of information. However, the ability to transform raw data into actionable insights is where the true power lies. Effective decision-making requires leveraging data analytics, market research, and customer feedback to inform strategic choices. By harnessing the power of data, tech leaders can mitigate risks, identify emerging opportunities, and optimize resource allocation. must be at the forefront of innovation. Whether it's harnessing the potential of artificial intelligence, exploring the possibilities of blockchain technology, or embracing the Internet of Things, tech leaders must have the foresight to identify disruptive technologies and leverage them to gain a competitive edge. Strategic Partnerships and Alliances: In an interconnected world, strategic partnerships and alliances can amplify the impact of strategic decision-making. By forging alliances with industry leaders, startups, and academia, tech leaders can access complementary resources, share knowledge, and accelerate innovation. Strategic partnerships also enable organizations to expand their market reach, penetrate new geographies, and mitigate risks associated with market entry. Ÿ Ÿ Balancing Innovation and Stability: Technology thrives on innovation, but innovation without stability can lead to chaos. Tech leaders must strike a delicate balance between fostering creativity and maintaining operational stability. This entails assessing the risks associated with disruptive technologies, implementing robust risk management frameworks, and fostering a culture that encourages experimentation while upholding operational excellence. Ÿ Conclusion Collaborative Leadership: In today's interconnected world, collaboration is key to success. Tech leaders must cultivate a collaborative leadership style that fosters synergy across diverse teams and departments. By promoting open communication, fostering cross-functional collaboration, and embracing diverse perspectives, tech leaders can harness the collective intelligence of their organizations to make informed, strategic decisions. In the dynamic and rapidly evolving landscape of technology, strategic decision-making is the linchpin that holds organizations together amidst uncertainty and change. Tech leaders who master this core competency possess the vision, agility, and resilience to navigate turbulent waters and steer their organizations towards sustainable growth and innovation. By embracing uncertainty, leveraging data-driven insights, fostering collaboration, and pioneering disruptive technologies, tech leaders can chart a course towards success in the digital age. Ÿ The Role of Strategic Decision-Making in Driving Innovation and Growth Strategic decision-making is not merely about reacting to external forces; it's about proactively shaping the future of the organization. By making bold yet informed choices, tech leaders can drive innovation, capitalize on emerging trends, and position their organizations as industry leaders. Identifying Market Opportunities: In today's hyper- competitive market landscape, identifying and capitalizing on emerging opportunities is essential for sustainable growth. Tech leaders must possess a keen understanding of market trends, consumer behavior, and competitive dynamics to identify untapped market segments and develop innovative solutions that address unmet needs. Pioneering Disruptive Technologies: Disruption is the hallmark of the tech industry, and tech leaders Ÿ Ÿ 18 www.ciolook.com | January 2024 |

Leadership is the capacity to translate vision Leadership is the capacity to translate vision into reality. into reality. unprecedented amounts of information. However, the ability to transform raw data into actionable insights is where the true power lies. Effective decision-making requires leveraging data analytics, market research, and customer feedback to inform strategic choices. By harnessing the power of data, tech leaders can mitigate risks, identify emerging opportunities, and optimize resource allocation. must be at the forefront of innovation. Whether it's harnessing the potential of artificial intelligence, exploring the possibilities of blockchain technology, or embracing the Internet of Things, tech leaders must have the foresight to identify disruptive technologies and leverage them to gain a competitive edge. Strategic Partnerships and Alliances: In an interconnected world, strategic partnerships and alliances can amplify the impact of strategic decision-making. By forging alliances with industry leaders, startups, and academia, tech leaders can access complementary resources, share knowledge, and accelerate innovation. Strategic partnerships also enable organizations to expand their market reach, penetrate new geographies, and mitigate risks associated with market entry. Ÿ Ÿ Balancing Innovation and Stability: Technology thrives on innovation, but innovation without stability can lead to chaos. Tech leaders must strike a delicate balance between fostering creativity and maintaining operational stability. This entails assessing the risks associated with disruptive technologies, implementing robust risk management frameworks, and fostering a culture that encourages experimentation while upholding operational excellence. Ÿ Conclusion Collaborative Leadership: In today's interconnected world, collaboration is key to success. Tech leaders must cultivate a collaborative leadership style that fosters synergy across diverse teams and departments. By promoting open communication, fostering cross-functional collaboration, and embracing diverse perspectives, tech leaders can harness the collective intelligence of their organizations to make informed, strategic decisions. In the dynamic and rapidly evolving landscape of technology, strategic decision-making is the linchpin that holds organizations together amidst uncertainty and change. Tech leaders who master this core competency possess the vision, agility, and resilience to navigate turbulent waters and steer their organizations towards sustainable growth and innovation. By embracing uncertainty, leveraging data-driven insights, fostering collaboration, and pioneering disruptive technologies, tech leaders can chart a course towards success in the digital age. Ÿ The Role of Strategic Decision-Making in Driving Innovation and Growth Strategic decision-making is not merely about reacting to external forces; it's about proactively shaping the future of the organization. By making bold yet informed choices, tech leaders can drive innovation, capitalize on emerging trends, and position their organizations as industry leaders. Identifying Market Opportunities: In today's hyper- competitive market landscape, identifying and capitalizing on emerging opportunities is essential for sustainable growth. Tech leaders must possess a keen understanding of market trends, consumer behavior, and competitive dynamics to identify untapped market segments and develop innovative solutions that address unmet needs. Pioneering Disruptive Technologies: Disruption is the hallmark of the tech industry, and tech leaders Ÿ Ÿ 18 www.ciolook.com | January 2024 |

CXO Navigating the Tech Odyssey: Comprehending Technology Trends in the Modern Era - Boitumelo Makgoba I n an age dominated by rapid technological advancements, understanding and harnessing the power of emerging trends is imperative for individuals and organizations alike. Boitumelo Makgoba, Chief Technology Officer at Hippocampus Education and a luminary in data science and education technology, Top 50 global changemaker, and Top 100 CIO in South Africa, unravels the intricate tapestry of modern technology trends that are shaping our present and defining our future. breakthroughs in medicine, transportation, and finance. Although in its infancy, companies are already experimenting with quantum algorithms, indicating a transformative shift in the computing paradigm on the horizon. Key Technology Trends Impacting Business For leaders in today's digital age, staying abreast of key technology trends is not a choice but a necessity. AI and ML are heralding an era of automation, predictive analytics, and personalization. The ability to discern patterns in vast datasets is empowering organizations to enhance customer experiences and gain a competitive edge. The velocity at which technology is evolving can be both exhilarating and daunting. As a Chief Technology Officer (CTO) in today's dynamic landscape, the challenge lies not just in keeping up but comprehending the profound impact these innovations can have on organizational landscapes. In this exploration, we delve into the pulsating heart of modern technology trends, deciphering their evolution and unravelling strategies to leverage them for innovation and competitive advantage. VR and AR, with their immersive capabilities, are revolutionizing how we interact with technology. They are not just tools for entertainment but avenues to shorten design cycles, gain insights, and create engaging marketing experiences. The Pace of Technology Change Today Quantum computing, 5G, and Edge Computing are pivotal players in the technology landscape. Quantum computing's potential to solve complex problems, 5G's promise of transformative digital experiences, and the collaboration of edge computing in creating smart cities and autonomous vehicles are harbingers of a digitally evolved future. The brisk pace of technological change is a hallmark of our times. What once seemed like science fiction is now an integral part of our daily reality. Boitumelo highlights the transformative potential of Artificial Intelligence (AI) and Machine Learning (ML), which are reshaping industries by detecting diseases, customizing education, and optimizing logistics. The clarion call is clear – if organizations are not exploring the benefits of AI, they risk falling behind in the race for innovation. Emerging Technologies Transforming Industries The transformative potential of AI and ML extends beyond efficiency gains. Boitumelo foresees self- driving cars, intelligent tutoring systems, and AI- powered chatbots as exemplars of how these technologies will reshape healthcare, transportation, education, and customer service. Virtual and Augmented Reality (VR and AR) have transcended the realm of gaming, finding applications in retail, tourism, and healthcare. AR smart glasses, providing real-time data to enhance productivity, showcase the expanding horizons of these technologies beyond entertainment. VR and AR are not just altering how we play; they are creating immersive experiences in education, healthcare, and retail. The prospect of virtually trying The embryonic stage of Quantum Computing promises 20 21 www.ciolook.com | January 2024 | www.ciolook.com | January 2024 |

Developing an Innovation Mindset in the Modern Era on clothes or learning about anatomy from within the human body exemplifies the breadth of their impact. Blockchain, often associated with cryptocurrencies, has the potential to revolutionize industries reliant on contracts, transactions, and secure data storage. Its ability to streamline supply chains, enhance healthcare data security, and offer innovative banking services underscores its versatility. Boitumelo emphasizes the significance of fostering an innovation mindset. Creativity is the linchpin of innovation, requiring an environment that encourages brainstorming without judgment. Embracing experimentation and failure as learning opportunities is pivotal for steering toward promising directions. Edge computing's proximity-based data processing brings new capabilities to smart sensors, autonomous vehicles, and augmented reality. Complementing cloud computing, it plays a pivotal role in the emerging Internet of Things (IoT). Asking provocative questions challenges assumptions and fuels innovation. Collaborating with diverse minds fosters new ideas and perspectives, while continuous learning through online courses and reading expands knowledge and fuels innovation. Staying at the forefront of these innovations is paramount for organizations aiming to innovate, adapt, and thrive. In an era marked by rapid change, an innovation mindset is the linchpin for navigating uncertainty and crafting solutions to complex problems. With persistence and practice, individuals can unlock creativity, embrace experimentation, ask thought- provoking questions, and become lifelong learners, fostering a mindset that can transform both business and society. Adapting to New Technologies and Future Trends To outpace competitors in a fast-paced, technologically driven world, organizations must be agile in adapting to emerging technologies. Boitumelo outlines a strategic approach for Chief Technology Officers: Conclusion Monitor Trends: Staying ahead involves a keen eye on trends like AI, automation, VR/AR, and blockchain. Learning from early adopters and envisioning applications within one's organization is key. Evaluate Potential: Not all technologies are ready for primetime. Assessing their value and considering implementation costs, security risks, and talent availability through pilot programs are essential steps. Develop a Strategy: Choose key technologies and craft a comprehensive strategy. Collaboration with leadership and staff is crucial to outline a vision, set objectives, and specify implementation steps, ensuring a proactive stance toward change. Invest in Your Team: Ensure your technical team is equipped with the skills to support new technologies. Encourage experimentation, provide ongoing education and training, and consider hiring experts in emerging areas. In the inexorable march of technology, modern IT leaders bear the responsibility of staying at the cutting edge. Boitumelo's insights underscore the need for continuous learning, exploration, and a willingness to push boundaries. Ÿ Ÿ The future is unwritten, and it's up to us to shape how technology impacts business and society. Stay curious, ask lots of questions, and don't be afraid to fail - that's how we drive real progress. The world needs more innovative thinkers pushing the envelope. What new tech will you help pioneer next? The future is yours to create. Ÿ Ÿ By adopting a systematic approach to innovation, organizations position themselves for success in a landscape characterized by rapid progress and change. 22 www.ciolook.com | January 2024 |

Innovation distinguishes Innovation distinguishes between a leader and a between a leader and a follower. follower. follower. Innovation distinguishes between a leader and a

Data-Driven Leadership Leveraging Analytics Leveraging Analytics Leveraging Analytics for Effective Decision-Making Decision-Making Decision-Making I n today's data-driven era, where information is abundant and technology is evolving at an unprecedented pace, the role of analytics in decision-making has become paramount. Businesses that harness the power of data analytics gain a competitive edge by making informed, strategic decisions. This article explores the significance of leveraging analytics for effective decision-making and the transformative impact of data-driven leadership. The Evolution of Data-Driven Decision-Making Historically, decision-making relied heavily on intuition, experience, and gut feelings. While these elements still play a role, the advent of advanced analytics has introduced a new paradigm – one where decisions are grounded in data-backed insights. Data-driven decision-making involves the systematic analysis of data to uncover patterns, trends, and correlations that guide informed choices. Informed Decision-Making Through Analytics: Analytics provides a lens through which leaders can gain deep insights into various aspects of their business. Whether it's customer behavior, market trends, or operational efficiency, analytics empowers decision-makers with accurate and timely information. This, in turn, reduces reliance on guesswork and ensures that choices are based on a comprehensive understanding of the business landscape. Ÿ Strategic Planning with Predictive Analytics: Predictive analytics takes decision-making a step further by forecasting future trends and outcomes. Leaders can use predictive models to anticipate market shifts, identify potential risks, and optimize resource allocation. By leveraging these insights, Ÿ 26 27 www.ciolook.com | January 2024 | www.ciolook.com | January 2024 |

organizations can develop proactive strategies that position them ahead of the competition and mitigate potential challenges. and enhance overall customer experience. Operational Efficiency and Cost Optimization: In the realm of operations, analytics can identify inefficiencies, streamline processes, and optimize resource allocation. Leaders armed with insights into operational data can make decisions that enhance efficiency, reduce costs, and improve overall organizational performance. Risk Management and Compliance: Data-driven decision-making is instrumental in risk management. Analytics can identify potential risks, assess their impact, and guide leaders in developing strategies to mitigate these risks. Additionally, in industries with regulatory requirements, analytics aids in ensuring compliance and avoiding legal pitfalls. Ÿ Ÿ The Pillars of Data-Driven Leadership Embracing a data-driven leadership approach involves more than just adopting analytics tools. It requires a cultural shift, where data becomes a central component of organizational decision-making. The following pillars are essential for fostering a culture of data-driven leadership: Ÿ Data Accessibility and Integration: To make informed decisions, leaders need access to relevant data. This necessitates the integration of data from various sources within the organization, breaking down silos that might hinder the flow of information. By ensuring data accessibility, leaders can make decisions based on a holistic view of the organization. Investment in Analytical Talent: Having the right people with the skills to interpret and analyze data is crucial. Organizations should invest in recruiting and training analytical talent. Data scientists, analysts, and other professionals play a pivotal role in transforming raw data into actionable insights, providing leaders with the information needed to make strategic decisions. Continuous Learning and Adaptation: The business landscape is dynamic, and data-driven leaders must be adaptable. Regularly updating skills, staying abreast of technological advancements, and being open to evolving analytical methodologies are essential for effective decision-making. A commitment to continuous learning ensures that leaders remain at the forefront of leveraging analytics for strategic advantage. Ÿ Conclusion In the age of information, leaders who embrace data- driven decision-making are better equipped to navigate the complexities of the business landscape. By leveraging analytics, organizations can transform raw data into actionable insights, enabling leaders to make informed, strategic decisions. Data-driven leadership is not merely a tool; it's a philosophy that empowers organizations to stay agile, anticipate challenges, and seize opportunities in an ever-evolving market. As businesses continue to evolve, the adoption of data-driven leadership will undoubtedly be a key determinant of sustained success. Ÿ Ÿ Real-World Applications: From Marketing to Operations The application of analytics spans across various facets of business operations, each contributing to informed decision-making: Customer Insights and Personalization: Analytics enables organizations to understand customer preferences, behavior, and demographics. Leaders can leverage this information to personalize marketing strategies, optimize product offerings, Ÿ 28 www.ciolook.com | January 2024 |

CXO Overcoming Challenges in VDC Adoption: Best Practices for a Smooth Transition T he single biggest challenge in overcoming the VDC adoption process for any company is BUY- IN, from owners to field personnel and everyone in between. If you are not doing VDC/BIM in this industry today, then you are already behind. The amount of data that design/construction teams are incorporating into the models is extensive; utilize that incoming information to improve your process and reduce or eliminate a high percentage of mistakes, questions, and unproductive time. Creating a good VDC plan requires involvement from everyone in the process; invite team members to see behind the curtain of VDC, and in turn, VDC staff go out and experience the other aspects of the project. This is not limited to just teammates within your own company. There would be an active involvement of General Contractors/Subcontractors and other consultants. The person who holds the contract with the rest of the teams will need to help push the plan from an overall job perspective by holding their own VDC/BIM Kickoff meeting as early as possible to ensure all company teams are buying in with the same expectation. When you ask most people what VDC or BIM is, responses can range from “I have no idea” to “That’s that video games stuff, right?” My response to that is “Yes, it’s like a video game but has so many benefits for you that you don’t even know about.” I will then start asking questions such as “Do you like counting things?” “Do you like searching drawings for things,” “Do you like having to take down work that you have already installed?” Consistently, the answer to these questions is a hard NO! This leadership of the plan is critical to the successful implementation/execution of VDC/BIM; if one team is not playing in the sandbox, it could hinder everyone else in running an efficient project. Eliminate the wall of titles and truly act as one unit regardless of what company each person works for. About The Author BIM/VDC has a benefit to everyone involved in the project, including but not limited to preconstruction, estimators, project managers, prefabrication, procure- ment, field, facilities management, owners, and vendors, but most have not been exposed to it, or the exposure was a negative experience. So, there is already a negative opinion. The challenge is to get these people to BUY-IN by pinpointing things that directly impact the day-to-day tasks and then teaching and showing the possible solutions. Don Wendt is a seasoned professional with 20 years of experience in the design/construc?on/manufacturing industry. Don's current role is as a VDC/BIM Manager hired to improve design/process/prefabrica?on while u?lizing the latest technology and tools. Don has been a speaker at mul?ple local and na?onal conferences and is involved with many peer group member boards that help cra? BIM specifica?ons at local and state levels. A well-laid-out VDC plan will make that VDC team look like rockstars and return HIGH BUY-IN, but a poorly laid out VDC plan will kill BUY-IN and emphasize what most already thinking. “it’s a waste of time and resources.” 30 31 www.ciolook.com | January 2024 | www.ciolook.com | January 2024 |

The project goal is a successful project with limited problems, which equals profit for everyone. wrong answer if you are attempting. Don’t get overwhelmed/scared of the software overload, and work on your major pain points for the field staff; stay hyper- focused. Approaching it this way will help the feeling of being overwhelmed as you will get small wins within the VDC department, which translates to the entire company seeing that the VDC thing is working and helping. The heavy lifting of the upfront planning/layout of a job to most may seem like charging dollars for actions that are not producing tangible results. This planning time needs to be looked at as not ADDED time. However, time was also shifted from planning on-site to planning in the office. By pre-planning with the use of VDC and all team members, the payoff the project will receive will be measured later and can come in the form of eliminating major issues on site, improved install times on site, better sequencing as it relates to the construction schedule, validation of teams work vs. other trades, etc. Field staff BUY-IN is extremely important as VDC and installation drawings have a direct relationship to productivity by all workers on a job site. If you can solve one of their major problems, then the BUY-IN is automatic. If you have Field BUY-IN, owner BUY-IN naturally happens. If the owner’s field staff is happy, the company is improving, and the company is making money, how can there not be buy-in? Exposing everyone to the entire process/software inherently promotes process improvements because of all the different types of people/workers that are involved. Many of the initiatives that we have initiated did not originate from the BIM/VDC team. It came from someone else within the project that just had a “crazy thought.” Transition to VDC is very scary as it is unknown, but when you make it known and teach, then BUY-IN is greater than the unknown. You want to win in the VDC transition……. make it a company process improvement! This person with the “crazy thought” now sees that their voice was heard and acted on in a major way. That crazy thought turned into a standard workflow which gets rolled out company-wide and the BUY-IN occurs and is encourages others who have been quiet to speak up, a win for everyone. Not all changes are simple or easy, and there WILL BE mistakes as we are all humans on this journey. Open communication and understanding that there will be mistakes during this transition period, but those mistakes will eventually fade as long as there is feedback from all involved. Initiatives and BUY-IN will be killed when mistakes/problems are not communicated back to the team. There are many reasons for things to not go perfectly, but it could be as simple as training. Change is hard, so when any adversity shows up, human defaults to what they know instead of digging deeper to find the root cause of the problem and tweaking the new initiative being tested. Start small when transitioning to VDC; there are a million cool things that software can do, but what do you need it to do? Everyone will start their journey with different needs and in different spots, so there is no 32 www.ciolook.com | January 2024 |

Data-Driven Leadership Leveraging Analytics Leveraging Analytics Leveraging Analytics for Effective Decision-Making Decision-Making Decision-Making I n today's data-driven era, where information is abundant and technology is evolving at an unprecedented pace, the role of analytics in decision-making has become paramount. Businesses that harness the power of data analytics gain a competitive edge by making informed, strategic decisions. This article explores the significance of leveraging analytics for effective decision-making and the transformative impact of data-driven leadership. The Evolution of Data-Driven Decision-Making Historically, decision-making relied heavily on intuition, experience, and gut feelings. While these elements still play a role, the advent of advanced analytics has introduced a new paradigm – one where decisions are grounded in data-backed insights. Data-driven decision-making involves the systematic analysis of data to uncover patterns, trends, and correlations that guide informed choices. Informed Decision-Making Through Analytics: Analytics provides a lens through which leaders can gain deep insights into various aspects of their business. Whether it's customer behavior, market trends, or operational efficiency, analytics empowers decision-makers with accurate and timely information. This, in turn, reduces reliance on guesswork and ensures that choices are based on a comprehensive understanding of the business landscape. Ÿ Strategic Planning with Predictive Analytics: Predictive analytics takes decision-making a step further by forecasting future trends and outcomes. Leaders can use predictive models to anticipate market shifts, identify potential risks, and optimize resource allocation. By leveraging these insights, Ÿ 34 35 www.ciolook.com | January 2024 | www.ciolook.com | January 2024 |

organizations can develop proactive strategies that position them ahead of the competition and mitigate potential challenges. and enhance overall customer experience. Operational Efficiency and Cost Optimization: In the realm of operations, analytics can identify inefficiencies, streamline processes, and optimize resource allocation. Leaders armed with insights into operational data can make decisions that enhance efficiency, reduce costs, and improve overall organizational performance. Risk Management and Compliance: Data-driven decision-making is instrumental in risk management. Analytics can identify potential risks, assess their impact, and guide leaders in developing strategies to mitigate these risks. Additionally, in industries with regulatory requirements, analytics aids in ensuring compliance and avoiding legal pitfalls. Ÿ Ÿ The Pillars of Data-Driven Leadership Embracing a data-driven leadership approach involves more than just adopting analytics tools. It requires a cultural shift, where data becomes a central component of organizational decision-making. The following pillars are essential for fostering a culture of data-driven leadership: Ÿ Data Accessibility and Integration: To make informed decisions, leaders need access to relevant data. This necessitates the integration of data from various sources within the organization, breaking down silos that might hinder the flow of information. By ensuring data accessibility, leaders can make decisions based on a holistic view of the organization. Investment in Analytical Talent: Having the right people with the skills to interpret and analyze data is crucial. Organizations should invest in recruiting and training analytical talent. Data scientists, analysts, and other professionals play a pivotal role in transforming raw data into actionable insights, providing leaders with the information needed to make strategic decisions. Continuous Learning and Adaptation: The business landscape is dynamic, and data-driven leaders must be adaptable. Regularly updating skills, staying abreast of technological advancements, and being open to evolving analytical methodologies are essential for effective decision-making. A commitment to continuous learning ensures that leaders remain at the forefront of leveraging analytics for strategic advantage. Ÿ Conclusion In the age of information, leaders who embrace data- driven decision-making are better equipped to navigate the complexities of the business landscape. By leveraging analytics, organizations can transform raw data into actionable insights, enabling leaders to make informed, strategic decisions. Data-driven leadership is not merely a tool; it's a philosophy that empowers organizations to stay agile, anticipate challenges, and seize opportunities in an ever-evolving market. As businesses continue to evolve, the adoption of data-driven leadership will undoubtedly be a key determinant of sustained success. Ÿ Ÿ Real-World Applications: From Marketing to Operations The application of analytics spans across various facets of business operations, each contributing to informed decision-making: Customer Insights and Personalization: Analytics enables organizations to understand customer preferences, behavior, and demographics. Leaders can leverage this information to personalize marketing strategies, optimize product offerings, Ÿ 36 www.ciolook.com | January 2024 |

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Most Impressive Leaders in Tech, Making Waves in the Industry 2024

Most Impressive Leaders in Tech, Making Waves in the Industry 2024

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