FAQs for Best Rehabilitation Centers in Queens NY

1. FAQ's – Highland Nursing Care and Rehab Center, Inc.

2. What are your visiting hours? We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access. We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities. See the News section on our home page for upcoming events. • How do I find out about activities provided for the resident ?

3. What role does Social Services play at Highland Care Center ? Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy. Should you wish to have Highland Care Center wash the laundry please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week. • How is the laundry done? Can family members take laundry home?

4. What articles of clothing shuld we bring? We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility. Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time. • Is there a limit to the number of people who can visit at one time?

5. Is there any private safe available to use? You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice. We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12. We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information. • Can children visit? • Can we bring a family pet to the facility? • How often will a physician or health professional visit?

6. You can Follow us on Face book- https://www.facebook.com/highlandcarecenterny Instagram- https://www.instagram.com/highlandcare_ny/ Phone:(718) 657-6363 Admissions Office:(718) 577-4222 Fax:(718) 657-2725

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