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Omnichannel Customer Engagement Platform | CXInfinity

CXInfinity offers Omnichannel Engagement platform for Enterprises with a sinlge view of customer across online and offline channels. For more information visit:- https://www.cxinfinity.com/<br>

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Omnichannel Customer Engagement Platform | CXInfinity

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  1. Omnichannel Customer Engagement Platform

  2. Omnichannel platform An innovation that offers seamless integration across channels and allows them to be managed from a single, unified platform. The CXInfinity omnichannel caters well to customer needs along with a personalized touch of communication. Delivering a more consistent support to customers and that too in real time.

  3. Why Omnichannel Platform? • Seamless Integration • Real time solution • Boosts productivity

  4. Seamless Integration • Forget the hassle of switching between screens • Scalable AI solution from CXInfinity ramps up engagement between agent and customers. • Much more consistent support to customers • Understand customer needs better and address them in real-time.

  5. Real Time Solutions • By staying closer to customer across messaging and social platforms, the omnichannel support software allows the agent to be where customers are. • Much shorter waiting times • Intelligent routing connects with the right agent • Built-in knowledge base and case management resolves queries faster.

  6. Boosts Productivity • Increase in sales and online conversions • Enhanced customer satisfaction via conversational customer care across channels • Reduction in call abandonment rates • Improved customer response

  7. Biggest Library of Cisco Finesse Ready Integrations

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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