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Call Centre Agents Training Course - Edukite

Often timeu2019s people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service.<br>See More: https://bit.ly/30LIq7f

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Call Centre Agents Training Course - Edukite

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  1. 9/23/2019 Call Centre Agents Training Course - Edukite HOME / COURSE / EMPLOYABILITY / CALL CENTRE AGENTS TRAINING COURSE Call Centre Agents Training Course   ( 8 REVIEWS ) 470 STUDENTS Description: Often time’s people hear about call centre jobs but are never sure if they will be able to do … TAKE THIS COURSE FREE  1 YEAR https://edukite.org/course/call-centre-agents-training-course/ 1/9

  2. 9/23/2019 Call Centre Agents Training Course - Edukite  LEVEL 2 - CERTIFICATE  COURSE BADGE  COURSE CERTIFICATE 24 NUMBER OF UNITS 0 NUMBER OF QUIZZES  4 HOURS, 25 MINUTES     HOME CURRICULUM REVIEWS Description: Often time’s people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this ?eld, get this course now. Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Certification Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certi?cate at a cost of £49.   Having an Of?cial Edukite Certi?cation is a great way to celebrate and share your success. You can: Add the certi?cate to your CV or resume and brighten up your career https://edukite.org/course/call-centre-agents-training-course/ 2/9

  3. 9/23/2019 Call Centre Agents Training Course - Edukite Show it to prove your success   Course Credit: Edukite COURSE CURRICULUM   Course Overview (Call Centre Agents Training Course) 00:05:00   What’s Missing in Telephone Communication? 00:15:00   Verbal Communication Techniques 00:15:00   Who are Your Customers? 00:15:00   To Serve and Delight 00:05:00   Did You Hear Me? 00:15:00   Asking the Right Questions 00:15:00   Saying No 00:05:00   Sales by Phone 00:10:00   Taking Messages 00:05:00   Staying Out of Voice Mail Jail 00:05:00   Closing Down the Voice 00:10:00   Cold and Warm Calls 00:15:00   Developing a Script 00:15:00   Perfecting the Script 00:15:00 https://edukite.org/course/call-centre-agents-training-course/ 3/9

  4. 9/23/2019 Call Centre Agents Training Course - Edukite   Handling Objections 00:30:00   Negotiation Techniques 00:15:00   It’s More Than Just a Phase 00:15:00   Phone Tag and Getting the Call Back 00:15:00   This is My Mentor 00:05:00   Stress Busting 00:05:00   News from Within 00:15:00 Assessment   Submit Your Assignment 00:00:00   Certi?cation 00:00:00 COURSE REVIEWS 4.9   8 ratings https://edukite.org/course/call-centre-agents-training-course/ 4/9

  5. 9/23/2019 Call Centre Agents Training Course - Edukite 0 5 STARS 0 4 STARS 0 3 STARS 0 2 STARS 0 1 STARS NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES https://edukite.org/course/call-centre-agents-training-course/ 5/9

  6. 9/23/2019 Call Centre Agents Training Course - Edukite Six Sigma Diploma Level 3 FREE 834   Modern Construction Materials FREE 366   https://edukite.org/course/call-centre-agents-training-course/ 6/9

  7. 9/23/2019 Call Centre Agents Training Course - Edukite Introduction to Nonlinear Dynamics FREE 671   470 STUDENTS ENROLLED https://edukite.org/course/call-centre-agents-training-course/ 7/9

  8. 9/23/2019 Call Centre Agents Training Course - Edukite BEST RECOMMEND COURSES 1909: The People’s Budget   ( 9 REVIEWS ) 1253 STUDENTS 21st Century Marketing   ( 6 REVIEWS ) 721 STUDENTS 70-697 – Con?guring Windows Devices   ( 7 REVIEWS ) 1336 STUDENTS SUBSCRIBE TO OUR NEWSLETTER Get top tips & guidance from our in-house study abroad experts Your Email Submit USEFUL LINKS About Terms & Conditions Privacy Policy Cookie Policy Contact INQUIRY https://edukite.org/course/call-centre-agents-training-course/ 8/9

  9. 9/23/2019 Call Centre Agents Training Course - Edukite  3 Lower Thames Street,London,EC4R 6HE.  020 3934 9675  info@edukite.org COPYRIGHT © BY EDUKITE     https://edukite.org/course/call-centre-agents-training-course/ 9/9

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