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CCaaS For Telemarketing Industry

CCaaS or Contact Center as a Service is an up growing field in the business industry. Here are the features of the CCaaS and how it is beneficial for the telemarketing industry.

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CCaaS For Telemarketing Industry

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  1. CCaaS for Telemarketing Industry

  2. The telemarketing industry has to deal with millions of contacts to sell products and services. Their pattern of work is changing with the increasing demands of customers. People expect to have a personalized experience irrespective of the mode of communication.

  3. And, as it turns out, call center as a solution (CCaaS) can help telemarketers keep pace with changing demands and resolve their customer care problems. According to a research, by 2027, the global market of CCaaS would be increase by $72 Billion.

  4. Let’s look at some of the features of CCaaS and how it is beneficial for telemarketers

  5. Real-Time Reporting It provides real-time reporting of call volume, wait time, average call duration per user and more. This can help telemarketers with useful insights that they can use to improve their performance.

  6. Automatic Call Distribution This feature of CCaaS routes the call to the suitable agent for better customer handling and experience.

  7. Call Whispering This feature helps managers listen to the ongoing calls and guide agents wherever necessary, without letting the customers know. This helps improve customer service and resolve customer issues—all at once.

  8. Call Recordings These allow managers to record and analyse agents-customer conversations for agent and call quality improvement.

  9. More features of CCaaS that can help telemarketers are: A. Customer experience tracking B. Integration of existing tools C. Interactive voice response D. Click to call

  10. Conclusion CCaaS offers availability, reliability and flexibility at greater level. Thus, when it comes to business continuity, CCaaS is a good option to be chosen for telemarketers.

  11. AboutUs CallCenterHosting (CCH) is a leading and globally recognized provider of cloud contact center software. We offer a complete software-based call center set up for start-ups, SMBs, and enterprise, which includes dialers, IVR, voice broadcasting, VoIP and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com

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  13. References Contact Center Software Market Size Worth $72.3 Billion By 2027 Why is the Contact Center as a Service (CCaaS) a Business-Oriented Model?

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