1 / 9

What’s The Driving Agenda Behind Retail Cloud Communication?

Businesses have started agreeing that the cloud not only powerful but reliable and flexible as well. Here's how cloud communication is benefitting the retail industry.

Emma20
Download Presentation

What’s The Driving Agenda Behind Retail Cloud Communication?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. What’s The Driving Agenda behind Retail Cloud Communication?

  2. The pandemic has demanded and forced almost all major industries to shift their operations online. Cloud technologies allow the retail industry to fulfill customer demand with new mobile e-commerce solutions. Below are some benefits of cloud communication for retail industry:

  3. Reduce Operational Cost 1 Since the cloud eliminates the need to maintain, purchase, and manage physical systems, it is a recommended solution for retailers where there are changes in workforce, location or size.

  4. Improve Customer Experience 2 Cloud communication solutions allow us to track and analyze all the performance of agents. They help retailers create a unified communication between the stores and call centers seamlessly.

  5. Boosts Business Growth 3 It helps businesses to expand geographically within a pocket- friendly budget. Also, analytics and reports allow retailers to streamline processes and increase efficiency.

  6. Improves Customer Inquiry Process 4 Cloud-technology helps bring multiple applications to one platform. For example: retail businesses can manage customer data with a hosted phone system integrated with CRM.

  7. Ease Communication Between Departments 5 Cloud-based contact center solutions provide integrated view of customers across all the channels. Also, customers can inquire about issues on any channel such as email, chat, social media and more.

  8. AboutUs CallCenterHosting (CCH) is a leading and globally recognized provider of cloud contact center software. We offer a complete software-based call center set up for start-ups, SMBs, and enterprises, which includes dialers, IVR, voice broadcasting, VoIP, and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com

  9. LikedUs? FindMorePostsHere... FollowUsForMoreContent

More Related