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eCommerce virtual assistant is the outcome of AI and machine learning used in online marketplace to enhance the customer experience. Providing 24*7 manual supports to the customers is quite impossible with the amount of traffic on the site.
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eCommerce virtual assistant is the outcome of AI and machine learning used in online marketplace to enhance the customer experience. Providing 24*7 manual supports to the customers is quite impossible with the amount of traffic on the site. Therefore, a virtual assistant has proved itself as an essential tool to deliver an effective customer experience, from solving queries to guiding them through the catalog.
Better Customer Service The commonly found virtual assistant on the eCommerce sites is installed to answer queries of the customers. The sale is increased considerably since the help is provided to the customers while they are on the site.
Inventory Management The real-time management of the product information and inventory is required since the competitors are benefitted if the product is out of stock for a long duration. With an eCommerce virtual assistant, you will receive the notification as soon as an item is out of stock to replenish the inventory.
Order Processing The time taken to process an order can be reduced with the VA by giving AI the task to initiate different processes and communicate with the supply chain entities. Also, the exchange, return, and discounts are processed seamlessly with quick turnaround time.
Site Maintenance You can have your virtual assistant to update web pages, product descriptions, and edit the images to save time, effort, and resources. You can also program your VA to upload blogs and news to your site and submit press releases to different websites.
Let’s Start eCommerce Virtual Assistants info@sammdataservices.com +1 585 283 0055 / +44 203 514 2601
