Campus Security Officer Training

1. Campus Security Officer Training A presentation by the Revision Committee on Campus Security Officers and Sworn Campus Law Enforcement Officers

2. Committee Membership • John Reaves, NCACLEA • Chief Jeff McCracken, UNC-CH • Chief Regina Lawson, Wake Forest University • Leila Humphries, NCJA • Chief Deb Cheesebro, UNCSA • Director Ron Stowe, Guilford College • Lieutenant Lori Palazzo, UNC-CH • Captain Eric Boyce, UNCSA • Chief Laurie Austen, Salem Academy & College

3. Committee Timeline • March 24 – Non-sworn components evaluated and assignments for revisions • April 24 – Review of revisions and time frames/block • June 1 – Block designations and outline for program offerings

4. Plan for Course Offering • Section I – Roles and Responsibilities of the Campus Security Officer • Section II – Essential Skills for the Campus Security Officer

5. Course Delivery • Section I • Patrol 3 hours Austen • Emergency Response 3 hours Austen • Traffic Control 2 hours Boyce • Incident Documentation 2 hours Stowe • Section II • Communication 4 hours Palazzo • Customer Service/Professionalism 4 hours Palazzo • Review and Testing2 hoursHumphries 20 Hours

6. Patrol : To familiarize the Campus Security Officer with the basic concepts of patrol and patrol procedures. • Purposes of patrol • Types of patrol • Identification of safety hazards • Fire control systems • Security systems

7. Emergency Response:To familiarize the Campus Security Officer with information and techniques for response to emergency situations. • Categories of emergencies • Descriptions of emergencies and their critical nature • Components of an emergency response plan • Preservation and protection of evidence • Identification of workplace violence

8. Traffic Control: Toprovide the Campus Security Officer with the basic techniques of controlling the movement of vehicular traffic. • Situations requiring traffic direction • Equipment for traffic control • Hand signals and gestures used in traffic direction • Factors that complicate traffic flow • Demonstration of effective traffic control techniques

9. Communication:To familiarize the Campus Security Officer with communications tools and their impact. • Techniques for gathering information • Components of communication • Zones and personal space • Demonstration of effective communication when gathering information

10. Customer Service & Professionalism:To acquaint the participant with the type and manner of professional conduct necessary for being successfully employed in a campus law enforcement environment. • Appearance and demeanor • Appropriate conduct • Security Officer Code of Conduct • Dealing with special populations effectively

11. Incident Documentation: To present the campus security officer with the purpose, value and components of incident documentation. • Purposes of field notes • Purposes of report writing • Characteristics of well written reports • Preparation of a report using who, what, when, where, why and how • Basic legal and institutional considerations (FERPA, HIPPA, handbooks and policy manuals)

12. Testing • Optional testing. • Certificate of attendance or successful completion. • Agency head to determine at registration.

13. Other Recommendations… • Pilot curriculum course offering in Winston-Salem September 1 - 2, 2009 location UNCSA. • Train-the-trainer approach to create pool of instructors. Create approved instructor list for the Association. • Discussion about use of NCJA as possible delivery site.

14. Closing Remarks…