Advantages of Cloud Contact Center Solutions

1. Advantages of Cloud Contact Center Solutions Source Link - http://goo.gl/8FwpnA Many banks and financial institutions today are exploring the advantages of advance customer management to handle customer service and call center operations. Advanced customer engagement solution is the backbone of any Loan provider or collection organization. Over the years Lgorithm has evolved as highly dependable customer engagement solution for these verticals Lgorithm’s included virtualization capabilities allow you to centrally manage a group of distributed agents and to monitor and report on your entire network to ensure performance. In addition, Lgorithm’s integration team can work with you to fully integrate your CRM /Database systems and other business applications to deliver a consistent unifiedcustomer experience. With minimal up-front investment, banks, collection, Loan companies and other firms can lease Lgorithm’s Unifiedcommunication solution at an affordable, monthly per seat charge for maximum scalability. The solution can be set up and running within a few days.

2. Whether you need outbound calling options for debt collection or loan servicing or telemarketing services for your credit card line of business, Lgorithmprovides an on-demand, customizedcenter solution to help you in increasing your operation efficiency.Latest features such as multichannel ACD, email response, chat, IVR, CTI, predictive/power dialing, Voice /Screen recording, interaction history, and administrative tools will help you in achieving the desired results from your operations. Advantages of using Lgorithm’s solution in Loan/collection /BFSI operations 1. 300 % Increase in Live calls: Lgorithm assure an increase in Live connects by a minimum of 200-300 %,which helps agents to close more sales and get more revenue. 2. Lowering down the Communication cost: Lgorithm’s LCR routing enables call center to use the cheapest possible Telcoroute to save cost. LCR enable client to use technology like GSM gateway , E1 ,ISTN ,VOIP together and choose the cheapest one to dial the customer 3. Filtering out the unprofitable/Abandoned calls: Lgorithm’s dialer filters out all the unprofitable and abandoned calls to give a good user experience and increase the live calls per agent 4. Unified view for Agent: Agent can manage Voice calls, Email .Live chat , Fax , SMS from a single unified interface 5. Quality Management: Quality featured like Snooping, barging,Coaching (whispering), Voice Scoring & analytics can help analytics to improve and manage the quality of any operations 6. Security Compliance: Lgorithm is PCI DSS ready and with our innovative like Voice Logger masking, IVR payment and many more we assure you for a very safe and secure operations

3. 7. All in One solution: Lgorithm offers end to end IT management for your setup which includes Hardware,network management, Telephony and IT consulting. Our expert consultants will help you in focus in your core business to take it to the next level. Still thinking whether you should improve you telephony platform? Stop delaying and contact us immediately. We guarantee a veryhigh return on your investment. As for the investment itself, the cost will easily be recovered within the next three months. For more information about Lgorithm solutions, please visit www.Lgorithmsolutions.comor call Globe +63-9055238110, Landline: (02)5033155 Smart +63-9297467979