ServiceNet – Brad Davis

1. ServiceNet – Brad Davis

2. Internet Based Equipment Service Data Center

3. ServiceNetStore Service Solved • Web-Based Equipment & Maintenance Management System • Accessible through the IPC website • Franchisees and store managers recognized through www.ipcoop.comlog on credentials • Franchisee linked to store(s); equipment linked to a store: • Manufacturer • Model • Serial number • Warranty expiration date • Available service providers • More…

6. ServiceNetEquipment Service • Clicking on the specific piece of equipment will provide: • Warranty status • List of service providers • Authorized Service Providers (warranty work) • Qualified Service Providers (Franchisee nominated) • Service SUBWAY® Providers (if available) • Service providers rated by Franchisees/Store Managers

7. Warranty Status Red Expired Yellow Within 60 days of expiration Green Active warranty Service Provider Types Authorized – Warranty and non-warranty work Qualified – Non-warranty work Service SUBWAY®– Dedicated SUBWAY® employee

8. ServiceNetService Provider Information Click to add (nominate) Service Provider

9. ServiceNetService Provider Information Fill in all fields highlighted in green Click to submit for review Nominated service providers are contacted and interviewed by IPC prior to added to the list

10. ServiceNetService Provider Ratings Select Ratings tab to view ratings Click to provide a rating

11. ServiceNetService Provider Ratings Select the service provider you are rating

12. ServiceNetService Provider Ratings Fill in all fields highlighted in green Click to submit your rating

13. ServiceNetEquipment Library • Operations Manuals • Preventive Maintenance • Troubleshooting • Training Videos • Other Select Documents tab to view documents

14. ServiceNetParts! Parts! Parts! • Parts Portal • On-line web stores for SUBWAY® specific parts: • 3-Wire Master Parts Distributor • Duke Manufacturing • 5%-50% savings against traditional channels • Available to Franchisees and Service SUBWAY® providers

15. Select 3-Wire or Duke Parts to open web store window

17. Note: This web store is being modified. The new web store page will be released prior to NAAS Fall Forum. This slide will change

18. ServiceNetRelease 2.0 Coming Soon • FAQs • Export equipment lists • Service SUBWAY® (Factory Authorized Service Training) • Other service providers (with ratings) • Plumbers • Electricians • HVAC Techs • Landscaping • Janitorial • Etc…

19. ServiceNetAdditional Features Click to view Frequently Asked Questions Click to export equipment list to Excel file Select Other Services to view non-equipment service providers

20. ServiceNetOther Service Providers Click Service Subway for service training schedule and registration information Rating tab works the same way as equipment service provider ratings Other Service Providers are listed by type

21. Overview • Provide service training for franchisee personnel on SUBWAY® approved equipment • Individual training regiments designed by equipment manufacturers • Training open to all franchisee personnel meeting requirements • Purpose: • Help service technicians become proficient in maintenance and service of SUBWAY® equipment • Give franchisees opportunity to maximize the value of their service personnel • Three training levels: • Preventative Maintenance • Qualified Service Agent • Authorized Service Agent (Warranty Work Qualified)

22. Preventative Maintenance Requirements • Open to all Franchisees, managers and service technicians • No special requirements, but the ability to use tools is needed and mechanical aptitude is a plus

23. Qualified Service Agent Requirements • Requirements vary by manufacturer and may include some or all of the following: • Mechanical aptitude • Certified Technician by the manufacturer (classes are available online in most cases) • Licensed and Insured business • Qualified Mechanic • Able to diagnose and understand system operation • EPA Certification Level 2 • State licensed or CFESA certified refrigeration service co. • Familiarity with electric and refrigeration theory • EPA Certified Recovery Line 1 and 2

24. Authorized Service Agent Requirements • Qualifications vary by manufacturer • These training session are set up through the manufacturer on a specialized basis

25. Vendor Participation • All vendors should have submitted an outline of the training programs by convention • Outlines for all three levels of training are required, though some of the manufacturers may not certify for warranty service • Opportunities for coordinated training sessions with multiple manufacturers • Participating vendors

26. Duration of Training Classes • Preventative Maintenance • Onsite training typically 1-2 hours • Web-ex training 45 minutes-1.5 hours • Qualified Service Agent • Duration varies by manufacturer • Most are 1.5 to 2.5 hours • Others can last 6-8 hours • Authorized Service Agent • Training needs to be set up with supplier or manufacturer

27. Training Locations • Manufacturer’s facility • Local distributor facility • Web-ex seminars • SUBWAY® Convention • Franchisee Meeting at hotels/convention centers/DA offices

28. Next Steps • Coordinate training dates and times with Jeb Ballard jballard@ipcoop.com • All participants must register in advance • Nominal fee to encourage attendance, offset cost of shirts, certificates, lunch • Training locations dependant on availability of equipment, size, and number of participants • Duke to host training for multiple manufacturers at their St. Louis facility for 2 day seminars

29. Service SUBWAY® Training Schedule

30. Q&A