Download
1 / 8
80 likes | 83 Views
https://sellfy.com/p/KWXP/<br><br><br><br><br>Description<br>ISCOM 386 Week 1 Service Operations Management Overview<br>Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:<br><br>What is your perception of the service the operation provides?<br>Discuss the service the operation provides to their customers<br>How do the mission, strategies, goals, and tactics of a company determine the management of the organizationu2019s service expectations? Explain.<br>Define three types of service operations. Compare and contrast them.<br>Provide 3 to 5 examples of how service expectations are established within your organization.<br><br>Format your paper consistent with APA guidelines. Use at least 2 academic references.<br>
E N D
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 1 Service Operations Management Overview https://sellfy.com/p/KWXP/ DescriptionISCOM 386 Week 1 Service Operations Management OverviewWrite a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:What is your perception of the service the operation provides?Discuss the service the operation provides to their customersHow do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations? Explain.Define three types of service operations. Compare and contrast them.Provide 3 to 5 examples of how service expectations are established within your organization.
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 2 Service Strategy Exercise https://sellfy.com/p/puYl/ ISCOM 386 Week 2 Service Strategy ExerciseComplete the Service Strategy Exercise Worksheet. Use at least 2 academic references.Click on the Assignment Files tab to submit the assignment.Identify an organization where service is lacking, or that has experienced a recent decline in service. (For example, you went out to dinner and had poor service at the restaurant, or you spent time flying and experienced poor customer service on your trip)Name of OrganizationService Issue Research the mission statement of the company and write it below.Answer each of the following sections in 250- to 350- words.
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 3 Service Factor Improvement https://sellfy.com/p/WM1v/ ISCOM 386 Week 3 Service Factor ImprovementYour team has been hired as consultants to advise the owner of XYZ Hotel. Your primary objective is to address current areas of opportunity in the service that exist within the company. You have determined that the first area that needs improvement is the arrival process for the guests.
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 4 Performance Improvement Plan https://sellfy.com/p/XvrR/ ISCOM 386 Week 4 Performance Improvement PlanEvaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document.Identify 3 to 5 common trends from the region (positive or negative)Select one area of opportunity and develop a 700- to 1050-word performance improvement plan to address the issue.
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 5 Application Marketing Campaign https://sellfy.com/p/h0e4/ ISCOM 386 Week 5 Application Marketing CampaignImagine that you are the marketing team for a new mobile application that will capture instant feedback from the guests at your service establishment.
ISCOM 386 Experience Tradition/sellfy.com ISCOM 386 Week 5 Social Media Feedback Activity https://sellfy.com/p/SCTC/ ISCOM 386 Week 5 Social Media Feedback ActivityComplete the Social Media Feedback Activity Worksheet.Click the Assignment Files tab to submit your assignment.Complete each section below. Be sure to cite your sources when necessary (including all uses of the textbook).
