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Complaints about the Conduct of Tribunal Members

Complaints about the Conduct of Tribunal Members. COAT Conference 7 May 2010 Diane Robinson, President, Guardianship Tribunal. Issues for consideration. When is a complaint a complaint and not an appeal point? Internal and external complaints – how do we handle complaints from: parties

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Complaints about the Conduct of Tribunal Members

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  1. Complaints about the Conduct of Tribunal Members COAT Conference 7 May 2010 Diane Robinson, President, Guardianship Tribunal

  2. Issues for consideration • When is a complaint a complaint and not an appeal point? • Internal and external complaints – how do we handle complaints from: • parties • witnesses or members of the public • other Tribunal members or staff

  3. Issues for consideration • Complaints about matters that are part heard or adjourned • How does our commitment to impartiality and independence and also to accountability sit with our complaint handling procedures? • The Slip Rule

  4. Issues for consideration • How to involve Tribunal members in the complaint handling process? • How complaint management relates to: • performance management • performance appraisal • reappointment

  5. Guardianship Tribunal • Supports for members: • Code of Conduct • Competence framework/Performance appraisal • Professional development program • Complaints handling policy • 2008/2009 – 0.77% • 66 Complaints • 8, 466 matters finalised

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