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Serious Games in the Enterprise Learning Ecosystem - Michael DiPonio

At Quicken Loans, we consider games as a major part of our learning process, and we use them in many facets of the company. One of Training’s goals for 2018 is a complete redevelopment of what we refer to as the learning ecosystem, of which serious games is a major pillar. This session will cover the lessons learned as we developed our gamification hub, and cover specifics that range from badges and experience systems to LMS and LRS integration.

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Serious Games in the Enterprise Learning Ecosystem - Michael DiPonio

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  1. Serious Games in the Enterprise Serious Games in the Enterprise Learning Ecosystem. Learning Ecosystem. Michael DiPonio Michael DiPonio

  2. • 2011 2011 – – Started as a mortgage banker. Started as a mortgage banker. • 2012 2012 – – Moved into Training. Moved into Training. • 2013 2013 – – Started the Serious Games Started the Serious Games team with three interns and an idea. team with three interns and an idea. • 2014 2014 – – Transitioned to working on Transitioned to working on Serious Games full time; moved the Serious Games full time; moved the team to IT. team to IT.

  3. • 18,500+ Team Members in 3 main 18,500+ Team Members in 3 main sites (Detroit, Cleveland, Scottsdale.) sites (Detroit, Cleveland, Scottsdale.) • Our team supports ALL training Our team supports ALL training technology initiatives for the FOC. technology initiatives for the FOC. • 11 Full Time Team Members; 11 Full Time Team Members; 6 Dedicated solely to Game 6 Dedicated solely to Game Development. Development.

  4. Serious Games Serious Games at Quicken Loans. at Quicken Loans.

  5. The Enterprise The Enterprise Learning Ecosystem. Learning Ecosystem.

  6. LMS LMS LRS LRS Learning Management Learning Management System System Learning Record Learning Record Store Store LXP LXP GMS GMS Learning Experience Learning Experience Platform Platform Gamification Management Gamification Management System System

  7. Social Learning Sources LMS LXP BI GMS LRS

  8. So how do Badges and So how do Badges and Experience fit in with Experience fit in with all this? all this?

  9. • Each Team Member has a unique Each Team Member has a unique “gamer” profile tied to their ID. “gamer” profile tied to their ID. • Team Members can earn experience Team Members can earn experience for all game activities, as well as for all game activities, as well as other learning activities. other learning activities. • xAPI xAPI statements communicate statements communicate activities to the LRS/GMS. activities to the LRS/GMS.

  10. • Badges can be earned in individual Badges can be earned in individual games as well as in the LXP for games as well as in the LXP for completing tasks. completing tasks. • Badges in the LXP can turn into Badges in the LXP can turn into experience points in the GMS. experience points in the GMS.

  11. So how do we fit all of So how do we fit all of this together? this together?

  12. • The ISM’s are 20 tenets that guide The ISM’s are 20 tenets that guide the culture of our FOC. the culture of our FOC. • Learning the ISM’s are a large part of Learning the ISM’s are a large part of our onboarding process. our onboarding process. • Every new Team Member attends one Every new Team Member attends one of 3 of 3- -4 yearly ISM’s Days. 4 yearly ISM’s Days.

  13. • The ISM Arcade is a mobile app The ISM Arcade is a mobile app containing 20 different mini games containing 20 different mini games based on the tenets. based on the tenets. • Built in . Built in . • Published on and . Published on and . • Rolling out in September 2018. Rolling out in September 2018.

  14. Team Members attend first day orientation. Completing games in the ISM Arcade sends data back to LRS. Upon completion of assignments, scores and completion data are sent to LRS. • • • TM profiles are created in LXP, and LMS activities are assigned. • Experience points are earned in the Gamecenter, leveling up the TM. • LMS triggers next assignment, which sends TM’s to Gamecenter (GMS) guides them to download ISM Arcade app. • Completion badges are tracked, reported, and rewarded. • TM’s visit LXP to get their assigned courses. •

  15. • Performance visibility available to Performance visibility available to leaders via LRS/LXP dashboards. leaders via LRS/LXP dashboards. • In In- -game leaderboards promote game leaderboards promote organic competition and completion. organic competition and completion. • Rewards are virtual and actual. Rewards are virtual and actual. • ISM Arcade ISM Arcade T T- -shirt. • In In- -GMS Calling Card GMS Calling Card shirt.

  16. Social Learning Sources LMS LXP BI GMS LRS

  17. Questions? Comments? Questions? Comments? Michael Michael DiPonio DiPonio

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