1 / 7

Multi-channel Communication

A Multi-channel Communication definition is communicating and engaging with customers across multiple channels such as print, text, email, web portals, social media and mobile apps. By using a multichannel communication system to help to automate manual tasks, youu2019ll be able to communicate with your customers in the most effective and efficient way.<br><br>https://www.aclmobile.com/multi-channel-communications-platform<br>

Sinchaxiom
Download Presentation

Multi-channel Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SINCH ACL MOBILE

  2. How Automakers Can Enhance Customer Experience with Omni channel Platforms ! Car buying process can be an extremely exciting time for the customers. As it is a major investment, most customers conduct proper research before even stepping into a dealership. Modern customers find a wealth of information available at their fingertips, including videos, reviews, comparisons, blogs and more about diverse vehicles. Easy online information availability goes a long way in helping car buyers to make an informed purchase. In fact, many customers today are prepared to skip the dealer altogether, and willing to directly buy cars from the website of an automobile brand or their dealerships.

  3. With an increasing number of options being available to the customers throughout their journey, the automobile industry needs to modernize customer experience as per the digitally savvy buyers of today. This is where Omnichannel Marketing Automationcomes in. This system allows car brands and dealerships to create an experience that is flexible enough to personalize the journey of each customer as per their needs.

  4. Engaging the connected consumer More than 90% of buyers today get the information they want from digital sources when buying cars. This essentially underlines how important it is for a company to maximize its online content and marketing efforts to deliver all needed information upfront, ranging from inventory availability and financing options to model features and pricing. With the right ominichannel software, you can allow customers to interact with your brand via varied digital means. For example, they can get their questions answered in real-time through chatbots, which can provide access to further information or even customized recommendations.

  5. As the journey progresses and the customers further engage with the automobile brand, data can be leveraged via analytics to create better engagement, visibility and targeting. Omnichannel Marketing in India is extensively used in multiple industries, including automobile. Usage of omnichannel technology like the Axiom Software allows automobile brand and dealerships to integrate their customer touch points, across phone, web, app and more.

  6. Hence, you will not lose valuable customer information as they move up through their journey. This helps in building customer trust and improves their experiences, while ensuring that the customers don’t have to go through the headache of repeating themselves. Omnichannelmarketing platforms enable you to store interaction history and customer data, thereby helping in the creating of a holistic, unified view of your customers. It will empower your team to provide a continuous customer experience. Axiom Software Price and details of similarly renowned omnichannel marketing software can be found on the web.

  7. Contact Us Address:- 4th Floor, Old Door No. 137A, New Door No. : 69, Jawaharlal Nehru Salai, Ekkattuthangal, Chennai 600032 Website:- https://www.aclmobile.com/multi-channel-communications-platform Contact Number:- +91 4448596067 *** THANK YOU ***

More Related