How to text your customer for a better response

1. How to text your customer for a better response? Submitted By – Jorge Montoya info@smashtoday.com 786.899.2424

3. This is very easy to text someone to start a communication with them. We all do this in our daily life. When it comes to businesses texting your customers to start a conversation helps to increase trust and lead sales. Then it becomes complicated to text someone. There are so many things you need to consider before sending a professional message to your would-be existing customers.

4. These are some important points you need to look at before texting any customer. • When is the right time to ping your customer? • What is the most effective way to begin texting with your customer? • How do you introduce yourself or your business to your customer over text? • Where do we begin the business conversation?

5. Keep your length concise Before sending a text, you need to consider its length. The text doesn’t need to be as long as an email. To keep your audience's attention, keep it brief and to the point. We must prefer that you stay within 160 characters, as it is a great rule of thumb to keep your messages concise. Yeah, it is okay to go over occasionally, but not all the time, so be conscious of length. You can use the character counter to send the exact character whenever you are composing messages.

7. Establish a statement/question pattern This format helps keep the readers busy. So it becomes crucial when you are sending a series of texts. With the help of this pattern, a company presents the statement first and the question second. Also, this pattern makes the text series easier to read.

9. Enable Two-Way Conversations When we are communicating with someone two-way conversation is very crucial one way is not very useful for you. With text messaging, customers can expect a reply. That is the reason why businesses think about turning on text messaging. So you should enable two-way conversations. It will help you accept and respond to customer questions, and it will help foster the relationship between vendor and customer.

11. Instant response You need to send a quick response; it will help you to show good service and show care toward the customer. Service is, after all, the one quality that makes companies and brands stick in our minds. People will eventually stop doing business with you, even if you have the lowest pricing on the market and offer terrible customer service.

13. Conclusion Hope these tips will work for you to send a professional message to your customers and show your concern for their requirements. You can say that SMS marketing is a small part of digital marketing. So if you are looking for a digital marketing agency in Miami, we are here to assist you and deliver the best services. We have an experienced team to offer you the most comprehensive services.

14. Reference Digital Marketing Agency Miami info@smashtoday.com 786.899.2424 7875 Bird Rd. Suite 217 Miami, FL 33155

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