Combine Call Center and Back Office Outsourcing for Freeing Up your Focus-converted

1. Combine Call Center and Back Office Outsourcing for Freeing Up your Focus The best entrepreneurs will tell you about why their focus is their most important asset. It is the ingenuity of a business owner that counts for a lot and you can never assign a monetary value to that. The person making the decisions can change the fate of a business operation and it is vital that he solely focusses on what is most important. Both back office support services and call center services play a major role in the success of today’s business operations. But they can also sway the focus of an entrepreneur and prevent him from excelling at his core operations. Therefore, outsourcing call center services and back office outsourcing as a joint venture can be a very good step. Better Accountability and Improved Focus The management of outsourcing partnerships can be a hassle. But with a joint outsourcing venture, in which, you outsource back office support services and call center, you can considerably cut down on your efforts and maximize focus. A single partnership venture provides: •More accountability as the vendor views you as a high value client •Single point of contact means low complexity •Easy to visit a single location than visit multiple vendor locations Vcare Corporation is the one-stop-shop for both back office and call center outsourcing ventures. We are a 24x7 company with a vast catalogue of prominent clients across the globe.

2. Innovate By Keeping Buyers on Your Side Via Domestic Customer Service Outsourcing Every company wants to change its brand strategy at some point of time. This process is not an aberration but a bare necessity. The rampant speed of change in business operations is nothing less than alarming. So, unless you stay one step ahead of changes with your proactive tactics, you are surely going to fall prey to your competitors. Just like it is vital to improve one’s business standing by constantly striving for excellence, it is also important to enhance one’s call center strategy. In this regard, domestic customer service outsourcing can be a major game changer. The Choice Between Domestic and International When it comes to call center support outsourcing, the choices fall between domestic and international. Both have their own merits. Have a look: •International outsourcing provides you access to different types of skills and software •International outsourcing can be financially lucrative if you outsource to a company plying its trade in a developing country

3. •Domestic customer support outsourcing provides you access to people with familiar accents •Domestic outsourcing means you can travel to the vendor location more often Domestic Outsourcing in Times of Covid-19 During these challenging times of Covid-19 pandemic, it is a good option to outsource call center services to a vendor in your country. Have a look at some compelling reasons for that: •Domestic outsourcing to a US-based company allows you to have a greater control over the process as you are always aware of the emerging political and regional situations •Easier to visit vendor premise to check on the process and how it is going •Cultural connect with customers fosters trust and reliability Stay Innovative with Cutting-Edge Call Center Software and Stability Apart from stability, you also access the best call center software when you do call center outsourcing to a US-based company. The latest call center solutions e.g., CRM and IVR can make your work a whole lot easier. A CRM allows for greater control over customer contacts as you have all the information processed, stored and displayed through a single unified system. Better call center networking technology allows for consistency and reliability. Also, the best USA companies such as Vcare Corporation are very good at maintaining the security aspect of a call center process. Vcare follows DPA rules consistently and ensure that vital customer information is never revealed to an unauthorized party. Moreover, you get complete peace of mind through 24x7 support, which is always there for you day and night. https://www.quora.com/What-are-the-best-ways-to-deliver-excellent-customer- service What are the best ways to deliver excellent customer service? It may sound cliché but the best way to deliver customer service is by stepping into the shoes of the customers, figuratively. We are all customers. Even the people providing

4. customer services are also customers at some point of time. Just remember how you feel when you become customers. Aren’t you afraid about whether the product will work? Or, you will get the refund? Or, you will be able to get your Internet working before your conference call starts? We are all in the same boat, but at different times. When a customer service agent understands this reality and actually starts behaving in a manner that is empathetic, the customer service quality automatically becomes much better. One does not really have to go out of his way to perform excellent customer service. It can be easily achieved by following company norms and being polite and courteous to the customers. Starting a call with a smile. Exuding confidence at the start of the call, so that customers know that you are capable of resolving their issues. Nowadays, even the best agents require the best software to provide customer service. Top agents who don’t have access to previous customer data because of a lacking CRM might struggle to provide an excellent experience. But with a top CRM that organizes customer data efficiently and provides it timely to the agent, the chances of providing excellent customer service improve greatly. Vcare Corporation Phone: +18882243060 Email: sales@vcarecorporation.com Address: 1101 N. Kings Highway Suite - 201, Cherry Hill, NJ 08034 5 Reasons to Choose Domestic Customer Service Outsourcing in the US Customer services is very important in the present times. It can change customers’ outlook and empower you to sell your products better. In the present times, there is real value of investing in a customer service department as it can provide you a leg up on the competition. Despite that, customer support strategy is not always at the forefront of a brand owner’s thought process. Many companies outsource customer service without proper brainstorming and ultimately pay a very big price in the long run. When it really comes down to it, domestic customer service outsourcing can be a really positive

5. initiative. If you have a quality vendor that understands your customers, it can bring in real value. Why Choose Domestic Customer Support Outsourcing? Domestic customer support outsourcing offers tremendous value in every respect. It allows you to stay competitive and at the same time build better bonds with customers. Below are some reasons why you should choose domestic customer support outsourcing in the US: Connect with your customers on a personal level US customers want someone from their area, with their accent and a sense of familiarity with the culture. Trust is very important, and it can be built quickly if customers can connect with the agents on a personal level. Better compliances, laws and standards US compliances, laws and standards are more detailed and a lot better than other countries. A call center operating in the US would have to comply with all these regulations, ensuring better security of data and consistency in call center operations. Cutting-edge technology

6. US-based domestic customer service outsourcing such as Vcare Corporation and Convergys have some of the best call center software solutions. With a systematic CRM, it becomes easier to organize data and fetch it when the need arises. Similarly, an advanced IVR solution allows for better routing of the calls and provides you an option to gather customer information securely. Versatile support and connect through different channels Advanced call center solutions in the US are geared up to meet the requirements of contact center operation. Top vendors allow you to outsource phone support, outsourceemail support center, social media support and Live Chat support services. Scalability to expand and meet requirements When you select a quality vendor in the US such as Vcare Corporation, you get access to a vast pool of agents. If in future you have to suddenly increase the scale of your customer care or tech support processes, Vcare Corporation is ready to meet any demand.