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Waanee.ai_for Insurance

Waanee.ai is developing an AI aggregator platform for building customer experience utilities.<br>The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software.<br>

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Waanee.ai_for Insurance

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  1. Connect. Engage. Win Omnichannel connectivity for your Contact Center

  2. 1 M+ 35% 27% Conversations Per day Reduction in AHT Reduction in Average pause Time 56% 29% 25% Improvement in First Response Time Reduction in Call Transfer Rate Improved SLA

  3. IVR +DIALER + CRM Complete CX Suite for Enterprises Inbound Outbound CRM Modern IVR Smart Routing Call Recording Monitoring Self Configurable Multilevel IVR Accelerate responses with sophisticated routing & automatic call distribution. Auto record calls and view recordings against customer live monitoring, sentiment analysis, Whisper & Barge-in tools.

  4. Inbound Outbound CRM Auto-Dialers Priority Engine Call Recording Rechurn Management Predictive | Progressive | Click-to -Call An intelligent priority engine for prioritizing communications Record all conversations, even voice mails Segments and target your leads based on different logics in the system Conversational AI Dynamic Dispositions Agent Roster CDR Create the Dispositions and Tags dynamically for each campaign Allow agents to act on the leads one by one Let the Virtual assistant connect with customers Generate complete Call Detail Record related with all the communication

  5. Inbound Outbound CRM 360°View Multi level Hierarchy Role Management Cloud Data Search Get complete lead detail on a single page Segregate data as per the hierarchy of the organization Create departments and control different user access Cloud hosted powerful data base for your queries and regular backups Easy APIs Complete Activity History Modular Structure Detailed Analytics Access all activity history like calls, meetings, emails, quotes etc. Modular structure allows to add custom modules like billing, accounts, quote etc. to make conversations more useful Easily integrate with your legacy CRMs like Office 365, Salesforce.com etc. Inbuilt MIS and Analytical dashboards

  6. Prioritize Identify opportunity Stick with scheduled callback times Prioritize which campaign leads need to be connected first for maximum impact Based on interaction and sales intensity, define opportunities Define re-churn rules for non contacted Leads Call backs Re-churn CONTACT CENTER Connect immediately with “web leads” to prevent losing to competitors Schedule most suitable appointment and immediately assign it to field team Recycle Follow up Identify cold leads and schedule voice blast, email campaigns etc. Define auto follow-up schedules and optimal duration for non contacted leads Schedule appointment Quick connect

  7. WAANEE FOR INDUSTRIES Insurance Banking Sell Policies and serve customer queries against Policies Manage Multiple quotes against customers Provide multichannel connectivity to customers Sell banking plans over voice calls Collect lead from web in real time and connect over call Handle welcome calls via IVRs Collect documents over emails Service & Maintenance Real Estate Collect enquiries from portals and aggregators Validate enquiry over call Maintain property inventory Manage channel partner sales Schedule Site and office visits 24/7 Availability and Customer Self Service Omni-Channel Ticketing System Manage Resolutions, Track Tickets & Monitor SLAs

  8. WAANEE FOR INSURANCE - SCREENS Advisor / Lead Module Hunting Import / create / receive via API list of potential Advisor details and build different communication rules to reach and convert them. Farming Once Lead status converted, create different communication rules under different campaigns and keep building opportunity pipelines

  9. WAANEE FOR INSURANCE - SCREENS Record multiple Policies under advisors Keep entire policy history Store entire policy history Policies

  10. WAANEE FOR INSURANCE - SCREENS Record complete policy details

  11. WAANEE FOR INSURANCE - SCREENS Track policy payment status and details Policies

  12. WAANEE FOR INSURANCE - SCREENS Upload and keep documents against Advisors like KYC, certifications, etc. Policies

  13. WAANEE FOR INSURANCE - SCREENS Upload and keep documents against Advisors like KYC, certifications, etc. Policies

  14. Do you have any query? info@waanee.ai / info@penguincrm.com THANK YOU https://waanee.ai https://penguinoncloud.com 74/II, Techno Park, C Cross Road, MIDC Opp.Seepz Gate No.2, Andheri East Mumbai, India - 400093

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