Technology Orientation 2014

1. Technology Orientation 2014 August 26, 2014

2. Welcome! • Today’s Agenda • More Wireless Info • More Network Connectivity Info • More about Printing at Kelley • Email Recap as a Kelley Grad Student • Tips to Optimize Network Performance • Technical Support Options • (If there’s time) – Top 10 Acts of Laptop Stupidity

3. Wireless Overview Wireless access is shared access…the more devices connected to a single Wireless Access Point (WAP), the more performance degrades: slow downloads, failed print jobs, inability to connect to any Internet resources, etc. And it will be INTERMITTENT!!

4. Wireless Overview (cont.) Wireless Technologies 802.11a – speeds up to 54 Mbps (limited range) 802.11b – speeds up to 11 Mbps (more wall & floor penetration, but slower) 802.11g – speeds up to 54 Mbps (best of a and b) 802.11n – speeds up to 100+ Mbps Note: all speeds listed are theoretical and are rarely achieved

5. Wireless Overview All laptops & wireless devices are not created equal Laptop components vary from manufacturer to manufacturer…even within a given manufacturer’s product line Some laptops will perform better than others (i.e. just because your neighbor’s is “better” than yours doesn’t mean yours is broken Network performance will vary with your proximity to the closest WAP

6. Devices that consume WAP resources: Laptop computers (PC and Mac) Smart phones iPads Tablets MS Surface & similar slate devices, etc.

8. Super Bowl XLIV

9. Universities ban iPads due to bandwith issues

10. iPad Event breaks internet

11. iPhone bogs down Duke internet

12. Tips for optimizing network connectivity • Use wired whenever possible • Don’t print PDF files via wireless connection • Try not to print at the same time as 30+ other people (i.e. the beginning or end of class) • Turn off smartphone WiFi adapter when at KSB (see device manual/manufacturer website for details)

13. Printing at Kelley Is changing – see the KB for details. What’s the KB? Glad you asked! http://iuware.iu.edu and look for the IU Printer Finder At IUB, what is IU Print? https://kb.iu.edu/d/besp When printing in the STCs at IUB, how do I get a print credit for unacceptable output? https://kb.iu.edu/d/ahpp

14. Printing at Kelley Print Release Stations: Allow users to control print job releases Prevent losing output to someone else by careless “grab & go” Cut down on unwanted print jobs, thereby saving your print quota! Saves paper, trees, ink, gas (to transport the paper & ink), manpower (to drive the trucks to transport the paper & ink), & perhaps cure the common cold….ok, maybe not…but it’s still, “A Good Thing”

15. Printing at Kelley – sort of…continued Authenticating to the Print Server Before being able to print, you will need to authenticate to the print server. You can do this in a couple of ways Within the Printer Finder application, choose the “Authenticate” tab & provide your credentials Within the Kelley folder on your desktop, select “Quick Printer Authentication” & provide your credentials (if you haven’t run Get Connected, then you won’t have this folder & option)

16. Printing at Kelley IU Printer finder

17. Select these choices! Printing at Kelley IU Printer finder

18. Printing at Kelley Why do I need to Authenticate so often? It all depends on your activity – it’s a given that you’ll need to authenticate when you return to campus in the morning, but if you reboot your machine, or leave campus to go to lunch, you’ll need to re-authenticate when you return. Why? Because when your machine “leaves” the campus network, it loses the connection to the print server. (By the way, the print server is managed by UITS) You DO NOT need to re-install the Printer Finder every day, just remember to re-authenticate and you’ll be fine

19. Printing at Kelley IU Printer finder

20. Printing at Kelley/IU • As a graduate student, you have paid for 1000 pages of output per semester (automatic rollover of up to 300 pages into Spring semester) • NOTE: You must be on IU Secure or a wired connection to print, unless you create a VPN connection. For VPN info, see https://kb.iu.edu/d/ajrq

21. Network Printer Locations • cg0020prt – In CG 0020 lounge (near vending machines) • cg1022prt – Outside of classroom CG 1022 • cg1034prt – In hallway between CG 1034 & 1040 • cg1050prt – Across hallway from CG 1034prt • cg2065prt – Outside of CG 2065 • cg3075prt – In CG 3075 (rarely available due to departmental scheduling)

22. Email at IU IU Global email address username@ indiana.edu Preferred email address should be Exchange X X exchange.iu.edu gmail.com umail.iu.edu There are many options for email, but none offer the full functionality of Exchange for your needs while at Kelley

23. Email as a Grad Student • Grad students are expected to use IU’s Microsoft Exchange Server for email • Available via MS Outlook and/or web interface: • www.exchange.iu.edu • Umail and Imail are not acceptable email platforms • Gmail, hotmail, yahoo, etc – also not good • MS Exchange allows for email, viewing others’ calendars, scheduling appointments, etc. • To Set your preferred email, visit: https://itaccounts.iu.edu/

24. KSB InformationTechnology • Primary • Provide support for KSB faculty & staff • Provide support for KSB classroom technology • Secondary • Provide limited support for KSB graduate students • Microsoft Outlook profile configuration (PC & Mac) • Antivirus installation & configuration (PC) • Network connectivity (PC & Mac) • KSB printer installation & configuration (PC & Mac)

25. KSB Technology Operations • Provide loaner laptops (PC’s only, 1 week duration, renewable with authorization, 3 week limit per semester) • Provide equipment loans (camcorders, digital cameras, LCD projectors, screens, etc) – faculty sponsor required

26. Notebook Computer Support UITS Support Center • Telephone: 855-6789 (free & available 24x7) • E-mail: ithelp@iu.edu(free & available 24x7) • Live Chat session: -http://ithelplive.iu.edu/ • UITS on-line help – http://uits.iu.edu(free & available 24x7) • Walk-in: The Information Commons (1st floor of main library) Open M-TH until midnight; 9pm Fri; Noon-5pm Sat; Noon-Midnight Sun Technology Operations • TS Home page http://www.kelley.iu.edu/ts • Monday-Friday 7:30am-5pm in CG0013 • Contact Info: ksbit@Indiana.edu or 812-855-4247

27. Supplemental Info • Check with your manufacturer before you take your laptop out of the U.S. as some companies require registration prior to obtaining warranty service in another country. • If any software installation asks you to install a wireless or network bridge, DO NOT DO THIS! • If you receive email from KSBIT, UIPO, TSSO, or SOBACCT asking you to contact our office (Tech Ops), please do so ASAP! It’s very likely that you have a laptop issue that needs to be addressed – failure to do so could get your network access at IU temporarily blocked! • Drain your battery fully about once per month – to reset “fuel gauge”

28. Supplemental Info (cont.) • Back up your critical data weekly to at least 1 other resource, 2 would be better (USB flash drives, ext. HD’s, Oncourse, etc.) • Mac users – don’t be fooled by the, “I have Mac & don’t need antivirus protection” school of thought. Google Mac virus for info • Get renter’s insurance!! • Use sleep/hibernation modes with care • Use password for machine startup • Set Antivirus & Windows for automatic updates and scans • See https://iuware.iu.edu for free software

29. Supplemental Info (cont.) • Protect Yourself & Your Data • You will never be asked for your IU passphrase – EVER! If someone asks you for it, it is a scam – DON’T FALL FOR THIS! • There is no main firewall at IU, so it’s up to you to be smart • Use Windows Firewall, Antivirus Protection, Anti Spyware software, and follow “Best Practices” advice • https://protect.iu.edu/cybersecurity/best-practices • Exchange Filters and Protection

30. Top Ten Acts of Laptop Stupidity… or… Why I Had to Buy Another Friggin Laptop!

31. Top Ten Acts of Laptop Stupidity… 10. I sat on my notebook computer and now the screen is blank around the pointer… 9. I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot… 8. I dropped a coffee cup onto the top of my (closed) laptop lid and cracked the screen - $975 repair cost.

32. Top Ten Acts of Laptop Stupidity… 7. I left my notebook computer too close to the lamp and it melted the case and screen… 6. I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot 5. I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim…

33. Top Ten Acts of Laptop Stupidity… 4. I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot… 3. “I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted) 2. I left my laptop and things in an empty classroom late one night to use the restroom…when I came back, it was gone.

34. Top Ten Acts of Laptop Stupidity… 1. I was climbing the ladder to my bunk bed when I lost my balance & hit the floor…unfortunately, so did my laptop. It was about a 6 foot drop.