Building Great Partnerships Using Inclusion as the HOW SM

1. Building Great PartnershipsUsing Inclusion as the HOWSM Corey L. Jamison President The Kaleel Jamison Consulting Group, Inc. Michele Cox Director, Human Resources, Organizational Effectiveness Quest Diagnostics, Inc. Leading Diversity Summit Linkage, Inc. - 5 April 2011

3. Purpose • Discuss the ways in which Inclusion as the HOWSMhelps partners and organizations gain 360-degree vision on everyday challenges. • Share our experiences about how the Seven C’s of Partnering help us get the data and perspectives we need to be higher performing. • Consider how we can improve our partnership skills today.

4. Introductions

5. HELLOS

6. A Common Partnership Trap VS.

7. Stronger Partnerships are Built on Good Data

8. Inclusion is … A sense of belonging: Feeling respected, valued, and seen for who we are as individuals; There is a level of supportive energy and commitment from leaders, colleagues, and others so that we – individually and collectively – can do our best work.

9. Seven C’s of Partnering COMMITMENT • Visioning a positive outcome • Mutual regard and respect • Partnership as a journey • Progress, not perfection CONTEXT • Remembering the “what” that joins us • We didn’t choose each other, but we must choose to partner • Partnership vs. Relationship COMMUNICATION • Different outcomes - purposes • Different styles • Verbal, non-verbal • Process and content • Expression of emotion * Concepts adapted with permission from Catherine S. Buntaine.

10. Seven C’s of Partnering CONFLICT • What are the rules? • Safety • Emotions - anger, hurt • Making up COMPETITION • What are the rules? • Are we comparable? • Competition begets strong feelings and many different behaviors • A new paradigm - competition as inspiration * Concepts adapted with permission from Catherine S. Buntaine.

11. Seven C’s of Partnering CROSS-MENTORING • Utilizing and growing each other’s competencies • Dealing honestly and in a supportive manner about our own and our partner’s competencies • Helping each other grow and acquire new competencies • Balancing the competencies of the team to perform a task and the needs of members to grow • Coaching one another CLOSENESS • Collaboration brings affection- appreciation = closeness • Unmanaged feelings of closeness, affection can lead to dysfunctional behaviors (missed connections) • Detachment/avoidance, hurt/harassment • We worry about different aspects of closeness • We have different currencies of closeness • Feelings of closeness are perceived by those around us * Concepts adapted with permission from Catherine S. Buntaine.

12. Seven C’s of Partnering • Think about your “C” – • How do you experience this “C” in the partnerships you have at work? Home? How does it play out in good/not so good ways? • What do you want to start, stop and/or continue to improve on your partnership skills regarding this “C”?

13. 12 Inclusive Behaviors 1 Greet people authentically—say hello. 2 Create a sense of “safety” for yourself and your team members. 3 Work for the common good and shared success. 4 Listen as an ally—listen, listen, listen and engage. 5 Lean into discomfort—be willing to challenge self and others. • Put your stake in the ground and be willing, eager and able to move it. * Adapted with permission from Marjane Jensen

14. 12 Inclusive Behaviors 7 Link to others’ ideas, thoughts and feelings. 8 Create 360–degree vision: Ask others to share their thoughts and experiences and accept their frame of reference as true for them. • Address misunderstandings and resolve disagreements. • Speak up when people are being excluded. 11 Ask who else needs to be in the room to understand the whole situation. • Build trust: Do what you say you will do and honor confidentiality. * Adapted with permission from Marjane Jensen

15. THANK YOU