Project quality m anagement

1. Project quality management Cody Ronning 3/23/2015

2. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

3. Introduction • Quality • Quality management

4. Introduction • Quality • The degree that a project fulfills the requirements • Quality management

5. Introduction • Quality • The degree that a project fulfills the requirements • Quality management • Creating and following policies and procedures to ensure that a project meets the requirements that were defined

6. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade

7. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics

8. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics • Low quality product or service is generally always a problem. A low grade product may only mean that it does not have enough features.

9. Evolution of quality management • Basic quality control • Little to no feedback to production • A final inspection

10. Evolution of quality management • Quality efforts shift to production • Attention to every stage of the process

11. Evolution of quality management • Quality is defined, planned and supervised • Standards and guidelines • Quality management systems embedded within the organization

12. Evolution of quality management • Customers, employees, process, society and stakeholder orientated. • Philosophy encouraging companies to continuously improve quality in processes and products

13. Evolution of quality management • Six Sigma: Overall methodology driving business improvement • DMAIC process: define, measure, analyze, improve and control

14. Project quality management processes • Plan quality management • Perform quality assurance • Control quality

16. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

17. Plan quality management

18. Plan quality management • Inputs • Project management plan • Stakeholder register • Risk register • Requirements documentation • Enterprise environmental factors • Organizational process assets

19. Plan quality management tools • Cost-benefit analysis • Cost of quality • Seven basic quality tools (7QC) • Benchmarking • Design of experiments • Statistical sampling • Meetings

20. Plan quality management tools • Cost of quality

21. Plan quality management tools • 7QC Tools • Cause-and-effect diagrams • Flowcharts • Checksheets • Pareto diagrams • Histograms • Control charts • Scatter diagrams

22. Cause-and-effect diagram

23. Checksheets and pareto diagrams

24. Control charts

25. Plan quality management output • Quality management plan • Process improvement plan • Quality metrics • Quality checklists

26. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

27. Perform quality assurance

28. Perform quality assurance inputs • Quality management plan • Process improvement plan • Quality metrics • Quality control measurements • Project documents

29. Perform quality assurance tools • Tools from planning process • Quality management and control tools • Quality audits • Process analysis • Affinity diagrams • Process decision program charts • Interrelationship digraphs • Tree diagrams • Prioritization matrices • Activity network diagrams • Matrix diagrams

30. Perform quality assurance output • Project management plan updates • Project document updates • Organizational process assets updates • Change requests

31. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

32. Quality control

33. Quality control inputs • Project management plan • Quality metrics • Quality checklists • Work performance data • Approved change requests • Deliverables • Project documents

34. Quality control tools • Seven quality tools • Statistical sampling • Inspection • Approved change requests review

35. Quality control outputs • Quality control measurements • Validated changes • Verified deliverables • Work performance information • Change requests • Project management plan updates

36. Project quality management processes • Plan quality management • Perform quality assurance • Control quality

37. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

38. Project quality case study • Case study on improving quality management of W company’s new product development • JiangpingWan • Ming Zeng • June 1, 2013 • South China University of Technology

39. Case study processes • Analysis of current situation (baseline) • Improvement study and implementation • Monitoring implementation for success analysis

40. W companies background • 20 years of business • Located in China with offices world wide • Innovative technology

41. Analysis of current situation • Activities must follow companies quality policy • Defect rate from major design is zero • System quality score above 90% • Product failure less than 10% • Customer satisfaction greater than 93%

42. Problem identification • Reliability performance of new products is poor • Quality of products is low due to rapid development • Performance of purchased products is low • Customer complaints have increased over time • Quality organization can’t support all of the business • Roles of quality management not defined • Organizational structure does not adequately support quality groups • Quality management activities are not clear • Processes do not integrate well with quality management • Evaluation of system not well defined

43. Problem identification • Design standards are not well defined • New product quality standards not well defined • Quality target decomposition mechanism problems • Project planning and kickoff phase lacks management • Lack of monitoring and evaluation mechanism • Management of new product project data is weak • Quality resources not fully utilized • Lacking support of IT tools for quality management • Engineering methods are not concurrent throughout the company. • Quality awareness between employees is poor

45. Results from cause and effect • 31 causes revealed • Performed cluster analysis and found 7 influencing factors ranked by company experts using the expert scoring method

48. Quality management improvement scheme • Reinforce construction, implementation of the quality organization • Introduce complete quality management system for new product development • Intensify training to promote quality consciousness • Upgrade management of suppliers quality control • Improve resource utilization efficiency

49. Integrated portfolio management team

50. Organizational structure quality activities of new product development