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WELCOME/BIENVENUE Veteran Family Program Stream Strengthening Resilience 2017

WELCOME/BIENVENUE Veteran Family Program Stream Strengthening Resilience 2017. Agenda – Tuesday 21 Nov 2017. Aligning VFP Practices with MFSP Foundation and Parameters. North Bay MFRC VFP Coordinator: Tina Thomason Trenton MFRC VFP Coordinator: Kelly Briggs.

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WELCOME/BIENVENUE Veteran Family Program Stream Strengthening Resilience 2017

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  1. WELCOME/BIENVENUEVeteran Family Program StreamStrengthening Resilience 2017

  2. Agenda – Tuesday 21 Nov 2017

  3. Aligning VFP Practices with MFSP Foundation and Parameters • North Bay MFRC VFP Coordinator: Tina Thomason • Trenton MFRC VFP Coordinator: Kelly Briggs

  4. Traditional MFS Foundational Relationships (Parameters for Practice, 2017)

  5. Adding a new “lens” Foundational Relationships Veteran Family Program

  6. Applying the MFS Mission and Values – What does this “look like” for Veteran Families?

  7. Program Foundations Community Engagement- how are we defining community? Family-Who is our target population? Community Needs Assessment-What does the research say? Promotion and Awareness-how does this need to be different? Risk Management-what needs to be considered? Inclusion-how does this look? Non-Duplication of Services-how to find the niche in your community?

  8. Initiatives - Trenton

  9. Initiatives – North Bay

  10. Take Away Messages Use innovative outreach methods Understand the needs of our clients and enhance all program areas accordingly Flexibility is key to success Stay focused on transition Facilitate the client developing their unique transition plan Prevention is key to client success Expect a learning curve, Patience is key

  11. Need Help? Tina Thomason- tina.Thomason@forces.gc.ca Kelly Briggs- Kelly.b@trentonmfrc.ca

  12. Questions?

  13. Aligning Services with MFSP Foundations and Principles 7 discussion topics 5 minute table discussions Group discussion Help create a knowledge base to help shape future program development Identify priorities and hot topics

  14. Question 1 What are the minimum basic services that need to be available to families of ill and injured / releasing CAF members?

  15. Question 2 What factors show services are family-centered and operationally-focused?

  16. Question 3 To deliver this service, what do we need to consider for outreach and awareness?

  17. Question 4 How do we ensure non-duplication with others?

  18. Question 5 Are there any risk management concerns and guidelines?

  19. Question 6 What are the service delivery/financial reporting requirements and challenges?

  20. Question 7 How do we evaluate the outcomes and impacts of this service?

  21. VETS Canada Presentation

  22. Agenda – Wednesday 22 Nov 2017

  23. VFP Overview Collaborative partnership with Veterans Affairs Canada (VAC) In transitional pilot phase National implementation at all 32 MFRC’s - 01 Apr 2018

  24. Overview Support medically releasing CAF members, medically released Veterans, and their families to effectively prepare for and transition into civilian life by: Enhanced information and referral services VFP transitional programs Provide access to MFSP intervention and support services

  25. Overview Three points of entry to the VFP In-person at an MFRC By phone 24/7 to the Family Information Line (FIL) 1-800-866-4546 Online at CAFconnection.ca 

  26. Pilot vs Comprehensive program Reporting categories being redefined How funds are downloaded currently being discussed Communications and Marketing falls under corporate

  27. Launching the VFP nationally Program guide Visual of programs Job description / TOR for VFC's Checklist/guidance path for VFC's Partnership agreements Timelines

  28. Veteran Family Coordinators (VFC) Located at every MFRC Depending on local needs (1 FTE; .5 FTE, etc.,) Information and referral specialists 

  29. VFC Mentorship Connecting pilot and new VFC’s Sharing lessons learned and best practices Regional/geographical connection

  30. Staying connected VFC communication platform Purpose and objectives Frequency Modality

  31. VFP programs, resources, & services Mental health Family transition Early engagement and outreach Information and system navigation Family support

  32. Veteran Family Journal Concept overview In person delivery - establishing connection with VFC Branded folder, resource cards, etc.

  33. Information and referral Primary role of VFC - linking medically releasing CAF members, Veterans and their families to services and resources  I&R specialist training Community mapping

  34. Veterans Affairs Canada Training “VFCs can help with both the practical navigation of the medical release (by providing information and referral services) as well as the subjective aspects (understanding transition – via our transition programs).” “Connecting with local MFRC’s and going for a tour of the facility can be very beneficial.” Comparable trainingRelevant training

  35. VAC Frontline staff will be able to: Identify the role of the MFRC Identify who is eligible for MFRC services Understand the VFP and the role of the VFC Identify who is eligible for VFP services Describe the programs and services offered by MFRC Explain how to provide referrals to MFRCs Identify roles of frontline delivery staff at MFRC, including VFC and FLO

  36. VAC training to MFRC’s VAC WebEx Presentation

  37. Performance Measurement Outlined in the MOU Evaluating impact of programs and services over time Short/Medium/Long term evaluation

  38. Short Term Medically released CAF Veterans and their families have increased access to programs and services o assist them with their transition from military to civilian life Indicator: % accessing the programs and services Reported through Penelope at MFRCs, FIL and CAFConnection.ca analytics Monthly with Quarterly and annual roll up Target: 48% post-release

  39. Medium Term Medically released CAF Veterans and their families know where to go to access services and get support during the transition process Indicator: % who feel supported through transition Reported through user surveys Monthly with Quarterly and annual roll up Target: 90% of population who have participated in programs and services

  40. Long Term Medically released CAF Veterans and their families are able to adapt, manage and cope with transition to civilian life Indicator: % that feel the program contributed to them being able to adapt, manage and cope with transition Reported through user surveys Monthly with Quarterly and annual roll up Target: 90% of population who have participated in programs and services

  41. Penelope and statistics Transforming the way we capture information Accountability - VAC's reporting to Treasury Board Easier/more diverse reporting

  42. FLO Sarah Larocque Manager, Military Family Services - Canada

  43. VFC/FLO/IPSC relationship Providing a sense of continuity and trust Enhancing collaboration

  44. Families of the Fallen FLOs support Families of the Fallen during their period of bereavement FLOs partner with the IPSC to provide personalized and professional support Child care services, peer-groups, as well as other support services are available through local MFRC’s Support is enduring and available as long as families require assistance

  45. Agenda – Thursday 23 Nov 2017

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