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Collaborative Digital Reference Service. Building A Member Profile For Your Library. January 2002. How Does It Work?. CDRS Process. Member Profile. Member Profile. Member Profile. SEND QUESTION. GET QUESTION. REQUEST MANAGER. Requesting Library Patron. Answering Library
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Collaborative Digital Reference Service Building A Member Profile For Your Library January 2002
CDRS Process Member Profile Member Profile Member Profile SEND QUESTION GET QUESTION REQUEST MANAGER Requesting Library Patron Answering Library Librarian NOTIFICATION NOTIFICATION SEND ANSWER GET ANSWER EDITED Q & A AUTOMATIC or MANUAL KB SEARCH Traditional and Online Resources: Catalogs, Web Resources, Print Resources, Subject Specialists Knowledge Base ILL, Document Delivery
CDRS Process Member Profile Profiling Member Profile Member Profile SEND QUESTION GET QUESTION REQUEST MANAGER Requesting Library Patron Answering Library Librarian NOTIFICATION NOTIFICATION SEND ANSWER GET ANSWER EDITED Q & A AUTOMATIC or MANUAL KB SEARCH Traditional and Online Resources: Catalogs, Web Resources, Print Resources, Subject Specialists Knowledge Base ILL, Document Delivery
Best Fit Matching • Criteria used to evaluate and assign a question • Member Profile data elementsare assigned values and weights: • Educational Level Sought • Service parameters (Available Time, Educational Levels Served, etc.) • Subject Strengths • Geographic proximity (based on Zip Code)
Collaborative Digital Reference Service http://www.loc.gov/cdrs/