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Great Expectations : The Key to Successful Student Hires

Great Expectations : The Key to Successful Student Hires. Factors for Success. Well written Job Descriptions Consistent Hiring Practices Screen for desired Competencies New Employee Orientation Articulate Work Expectations Provide routine Feedback. Job Descriptions.

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Great Expectations : The Key to Successful Student Hires

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  1. Great Expectations: The Key to Successful Student Hires

  2. Factors for Success • Well written Job Descriptions • Consistent Hiring Practices • Screen for desired Competencies • New Employee Orientation • Articulate Work Expectations • Provide routine Feedback

  3. Job Descriptions • Job Summary – job’s purpose and goals • Tasks– brief and concise action verbs and include “other responsibilities may be assigned within the scope of position • Skills, expertise and knowledge necessary to perform tasks (i.e., technology and software skills) • Experience Required (i.e., customer service experience) • Work Conditions – hours, absences allowed, training required to retain job

  4. Consistent Hiring

  5. Consistent Hiring • Access & Information Services Team (AIST) • Many units = inconsistent hiring practices • (i.e., shelving, circulation, paging for ILL/Doc Del, equipment lending, Special Collections, CCP Gallery, reference/information commons) • Now - one person hires for all areas within AIST • Efficiencies gained in hiring

  6. Competencies Competencies: set of defined knowledge, skills and behaviors that provide a structured guide enabling the identification, evaluation and development/improvement of individual employees. Having the ability to demonstrate and perform key skills and behaviors.

  7. Consistent Orientation • Five New Employee Training Sessions Required – included elements: • Job Description Review and Library Tours • Student Work Related Expectations • Scheduling Hours & Absences/ Seeking Coverage • Library Polices & Code of Conduct http://www.library.arizona.edu/about/policies/codeofconduct • Security & Emergency Procedures • Customer Service Training • Campus mandated online training

  8. Work Expectations Generation Y: The Millennials Pros and Cons http://intranet.library.arizona.edu/teams/hroe/emppolicies/EmpPol.html Development of Library-Wide Student Work Expectations

  9. Provide Routine Feedback • Interactive Tutorials & Training Quizzes • FormalObservations each semester • Daily Feedback from AIST staff – input to supervisor on student evaluation • Quality Checks (shelving, paging and book check-in) • Feedback on meeting Competencies and Work Expectations

  10. Accountability of Student Supervisors • Goals • Milestones • Quality Standards • Work expectations

  11. QUESTIONS? Robyn Huff-Eibl, Team Leader Access & Information Services Team (AIST) University of Arizona Libraries huffr@u.library.arizona.edu

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