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The cure for what ails you: tackling inappropriate workplace behaviour

The cure for what ails you: tackling inappropriate workplace behaviour. Virginia Masters Senior Executive Lawyer T 03 9242 1201 virginia.masters@ags.gov.au November 2011. What are the symptoms?. undercurrents of dissatisfaction absenteeism and staff turnover ‘off the record’ complaints

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The cure for what ails you: tackling inappropriate workplace behaviour

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  1. The cure for what ails you: tackling inappropriate workplace behaviour Virginia Masters Senior Executive LawyerT 03 9242 1201virginia.masters@ags.gov.au November 2011

  2. What are the symptoms? • undercurrents of dissatisfaction • absenteeism and staff turnover • ‘off the record’ complaints • formal allegations of misconduct • coordinated complaints • whistleblower reports • retaliatory attacks

  3. What is the diagnosis? • complaint about another’s conduct • complaint about management action • private interpersonal dispute • you must know what you are dealing with • wrong diagnosis could have bad consequences

  4. What is the prescription? • informal mediation • informal counselling • formal mediation • dispute resolution under EA • disciplinary action • performance management • separating the parties • pick the correct remedy for the situation

  5. What is the prognosis? • can the parties be trusted to work together? • is the relationship salvageable? • what can you do to support recovery? • irretrievable situations are best ended • voluntary separation • attrition • termination of employment

  6. Thank you ANY QUESTIONS?

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