1 / 13

Nieuwe functies van CRM

Nieuwe functies van CRM. Bart van Wanroij. CRM and the future. Consumenten electronica op de werkplek Up-to-date houden Vanuit de Templates naar CRM terug E-mailings feedback verwerking SCN social networking integratie CRM en Collaboration Communicatie en CRM (MS OCS/Lync, Cisco)

aitana
Download Presentation

Nieuwe functies van CRM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Nieuwe functies van CRM Bart van Wanroij

  2. CRM and the future • Consumenten electronica op de werkplek • Up-to-date houden • Vanuit de Templates naar CRM terug • E-mailings feedback verwerking • SCN social networking integratie • CRM en Collaboration • Communicatie en CRM (MS OCS/Lync, Cisco) • SharePoint collaboratie platform • Workflows • CRM als mastertable voor WWFT, New Matter, Conflict checks • Business Development Task (activity tracking, actions) • Leads workflow processing

  3. Consumenten electronica • Intel will create a Consumer Device Atom processor in the next 18 months • All harddrives will become Solid State • Result: more consumer devices in the workplace, with longer battery life and more features

  4. Up to date houden • Vanuit de Templates naar CRM terug • E-mailings feedback verwerking • SCN social networking integratie • Connect to SCN, Import from SCN • New e-mailaddress, search CRM, add to CRM

  5. Up-to-date • Blinker-Mailplus integratie • Feedback verwerking (opt-in/out) • Aanmeldingsformulieren, webformulieren

  6. Seminars

  7. CRM en Collaboration • Communicatie en CRM (MS OCS/Lync/Skype, Cisco) • SharePoint collaboratie platform“We are leveraging your existing SharePoint infrastructure, reducing your search crawl processes, integrating workflow, introducing collaboration and possibly communication on ONE standard platform”, source: Clifford Chance, Legalweek’11

  8. Communicatie http://www.youtube.com/watch?v=91BX36VzkdY

  9. Workflows • Business Development Task (activity tracking, actions) • CRM als mastertable voor WWFT, New Matter, Conflict checks • Example Passport scanner to start Person record in CRM • Leads workflow processing • Example www.huisadvocaten.nl

  10. Workflows - BD

  11. Workflows – WWFT/Passport • Passport scanner -> Person • WWFT workflow after matter creation

  12. Workflows – lead processing

More Related