Enron Participation & Dissent

1. EnronParticipation & Dissent Internal Website Maps Draft July 2000

2. WHY P & D’s Participation & Dissent Process(P&D) VOICE OPINIONS OPENLY CHALLENGE STATUS QUO ACT ON IDEAS BUILD ON BEST PRACTICES FACILITATE STARTING A NEW BUSINESS “UNSTICK” A DECISION POINT GENERATE PROCESS IMPROVEMENT RESOLVE A PROBLEM WHO TO CONTACT Individual Preparation P&D Session Results ORGANIZE & IMPLEMENT NEW BUSINESS IDEA PREWORK P&D RESTRUCTURE IDEA EXPLORE IDEA GENERATE PLAN OPTIONALRAC INPUT IDENTIFY DESIRED BUS. RESULTS DEFINE PARAMATERS IDENTIFY KEY PARTICIPANTS SPECIFY ROLES IDENTIFY RESOURCES REQUIRED SPECIFY TIMING FOR RESULTS DETERMINE LOGISTICS ESTABLISH FOLLOW UP METHOD COMMUNICATE INTENT MARKET ANALYSIS INVESTMENT ANALYSIS COMPETITIVE ANALYSIS TIMING FOLLOW ENRON TRANSACTION APPROVAL PROCESS IMPLEMENT DOCUMENT P&D PROCESS/ PROBLEM/ DECISION PREWORK FOLLOW UP EXPLORE IDEAS & SOLUTIONS RESOLVE PLAN PRESENT DECISION /NEXT STEPS PROCESS FLOW MAP PERFORMANCE DATA TIMING IDENTIFY FACILITATOR FACILITATOR INVOLVEMENT 6/15/00pm

3. 2 • ETC Survey Results • Overall Enron scores • Directions for accessing specific unit scores • Overview of ETC Survey • What it is • Why conducted • Business case 3 • Why P&D • Aim of P&D process and how it addresses survey results and business needs 1 Site Map 1: Why P&Ds WHY P & D’s VOICE OPINIONS OPENLY CHALLENGE STATUS QUO ACT ON IDEAS BUILD ON BEST PRACTICES FACILITATE STARTING A NEW BUSINESS “UNSTICK” A DECISION POINT GENERATE PROCESS IMPROVEMENT RESOLVE A PROBLEM WHO TO CONTACT 4 • Specific ETC Survey Findings • Survey question(s) • Summary of results • Action statement 5 • Specific ETC Survey Findings • Survey question • Summary of results • Action statement 6 • Specific ETC Survey Findings • Survey questions • Summary of results • Action statement 7 • Intro to Building on B. P.s • Motivating statement • Reference to best practices departments / initiatives 8 • Example of Building on Best Practices • Accounting close example 9 • New Business Examples • Examples of situations where P&D could be applied 10 • “Unstick” Decision Examples • Examples of situations where P&D could be / have been applied (HPL) 11 • Process Improve. Examples • Examples of situations where P&D could be / have been applied (Accounting) 12 • Resolve a Problem Examples • Examples of situations where P&D have been / could be applied (Barges) 13 • Who to Contact • P&D resources & experienced managers

4. 14 • Org. & Imp. Worksheet • P&D leaders to complete • Include registration to save worksheets 15 • Identify Desired Business Results • Defining breakthrough goals • Examples 16 • Sponsorship Memorandum • Example Site Map 2: Organize & Implement ORGANIZE & IMPLEMENT 17 • Define Parameters • Materials / Stakes in the ground / Out of bounds • Examples IDENTIFY DESIRED BUS. RESULTS DEFINE PARAMATERS IDENTIFY KEY PARTICIPANTS SPECIFY ROLES IDENTIFY RESOURCES REQUIRED SPECIFY TIMING FOR RESULTS DETERMINE LOGISTICS ESTABLISH FOLLOW UP METHOD COMMUNICATE INTENT 18 • Identify Key Participants • Criteria for identifying key participants 19 • Summary of Key Roles • List of key roles 20 • Function & Responsibilities • <Drill-down> Brief description of each key role 21 • Identify Resources Required • Resources to consider • List of information sources with department #s and heads Link to Enron Corporate Phone Directory 22 • Specify Timing for Results • Criteria for specifying timing 23 • Determine Logistics • Logistics to consider • List of information sources 24 • Establish Follow-up Method • Considerations for establishing follow-up 25 • Follow-up Worksheet • Worksheet for planning follow-up  • Communicate Intent • Communication considerations: What? To whom? How? When? Communication Worksheet 27 26

5. 28 • New Business Idea Summary • Key questions  Product? Market? Size of opportunity? Drivers of profitability? Etc. 29 Site Map 3: Prework • Market Analysis • Market analysis issues and factors to be considered NEW BUSINESS IDEA PREWORK 30 • Investment Analysis • Investment analysis issues and factors to be considered MARKET ANALYSIS INVESTMENT ANALYSIS COMPETITIVE ANALYSIS TIMING 31 • Competitive Analysis • Competitive analysis issues and factors to be considered 32 • Timing • Timing considerations 33 • Opportunity Summary • Key questions  Central issue to address? What does “success” look like? Etc. 35 Customer Needs Map and Process Map Examples PROCESS/ PROBLEM/ DECISION PREWORK 34 • Overview of Process Mapping • Key steps in mapping process flows 36 • Detail on Process Mapping Steps • Drill-down on specific process mapping steps PROCESS FLOW MAP PERFORMANCE DATA TIMING 37 • Performance Data • What does “success” mean? • Measurements? • Measurement process? 38 • Timing • Timing considerations

6. Site Map 4: P&D Session NEW BUSINESS IDEA P&D 40 • Common Design Features • Characteristics common to all P&D sessions • P&D ground rules EXPLORE IDEA GENERATE PLAN OPTIONALRAC INPUT 39 • Running a P&D Session • Summary of available information 41 • Scalability • How P&D can be tailored to address a range of issues 42 • Sample Agendas • Variety of agendas addressing different types of issues, scale, scope etc. • Who to Contact • Who to contact to obtain more information about using P&D methodology PROCESS / PROBLEM / DECISION P&D 13 EXPLORE IDEAS & SOLUTIONS RESOLVE PLAN PRESENT DECISION /NEXT STEPS

7. Site Map 5: Facilitation and Results 45 • Facilitator Training • Facilitator training workshops and other opportunities (internal & external) 43 • Overview of Roles & Responsibilities • Roles and responsibilities during a P&S session 44 • Selecting a Facilitator • Characteristics and experience that a P&D facilitator should have 46 • Experienced Facilitators • List of experienced P&D facilitators (internal & external) who can be used IDENTIFY FACILITATOR 47 • Detailed Roles & Responsibilities • Roles and responsibilities at each stage of a P&D session 48 • Facilitator Resources • Information resources & tools available to support P&D facilitation 49 • Detail on Facilitator Resources • Facilitator notes, tools, agendas, etc. FACILITATOR INVOLVEMENT RESTRUCTURE IDEA FOLLOW ENRON TRANSACTION APPROVAL PROCESS IMPLEMENT DOCUMENT FOLLOW UP