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Pando SIS13

Scott McHugh. Pando SIS13. Agenda. The Who, What, and Why of Pando Using Pando Roadmap. The Who, What, and Why of Pando. Quick Tour. https://www.x2dev.net/pando. Helpdesk (1 of 6). Setup: Contact X2 to set up your admin account in Pando. Create users: Pando > Admin > Users.

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Pando SIS13

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  1. Scott McHugh PandoSIS13

  2. Agenda • The Who, What, and Why of Pando • Using Pando • Roadmap

  3. The Who, What, and Why of Pando

  4. Quick Tour https://www.x2dev.net/pando

  5. Helpdesk (1 of 6) • Setup: • Contact X2 to set up your admin account in Pando. • Create users: • Pando > Admin > Users

  6. Helpdesk (2 of 6) • Tickets • Logging • Resolving • Escalating • Automatic notifications • Instant • Aging statistics

  7. Helpdesk (3 of 6) • Submitting tickets from Aspen

  8. Helpdesk (4 of 6) • Submitting tickets from Aspen • Find your Aspen authentication code: • Pando > Admin > Preferences Remote Ticket Logging

  9. Helpdesk (5 of 6) • Submitting tickets from Aspen • Set code in Aspen: • District View > District > Preferences > Ticket Reporting

  10. Helpdesk (6 of 6) • Submitting tickets from Aspen • Grant privilege • District View > Admin > Security Roles • Customize reference tables (Optional) • District View > Admin > Data Dictionary > Reference

  11. Project Management • Organizing tasks • Moving a ticket to a task

  12. Asset Management • Recording assets • Linking hardware and software

  13. Knowledge Base • Browsing

  14. Recent Additions • Tasks support activities and notifications • Ability to flag a ‘solution’ • Online Help in Pando

  15. Pando Roadmap Highlights • Allow customization of ‘Report a Problem’ page in Aspen • New ticket option: ‘Request more information’ • Pando portlet in Aspen • Advanced triage routing rules • License management – # deployed vs. available • Scope KB and Resources by organization • Community resource sharing • Project management enhancements

  16. Discussion • What is the most compelling feature you’d like to see from the previous list? • What features would you like to see that haven’t yet been mentioned?

  17. Pando Roadmap (full) https://www.x2dev.net/pando

  18. smchugh@x2dev.com Thank you.

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