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It’s what you say… and what you don’t

It’s what you say… and what you don’t. Verbal and Nonverbal Messages in Communication. Nonverbal Messages in Communication. Why look at nonverbal messages? Up to 93% of emotional meaning is taken from nonverbal messages What is nonverbal communication?

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It’s what you say… and what you don’t

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  1. It’s what you say…and what you don’t Verbal and Nonverbal Messages in Communication

  2. Nonverbal Messages in Communication • Why look at nonverbal messages? • Up to 93% of emotional meaning is taken from nonverbal messages • What is nonverbal communication? • All the behaviors and elements of people, other than words, that convey meaning

  3. Some Examples . . . • Winking • Smiling • Shrugging • Turning away • Handwriting • Prolonged eye contact • handshake • High five • Nudge • Waving • Leaning forward • Tapping toe • Finger to lips • Sitting at the head of table

  4. Characteristics of Nonverbal Communication • Nonverbal messages are not easily controlled • When nonverbal and verbal messages conflict, nonverbals are usually more accurate • Nonverbal is more effective than verbal communication for expressing messages in a less confrontational manner

  5. Appearance is Nonverbal Communication • Types of clothing • Skin color • Height • Weight • Attractiveness • Artifacts – makeup, glasses, jewelry, tattoos, piercings

  6. Appearance

  7. Appearance

  8. Appearance…

  9. Appearance

  10. Appearance in Other Cultures

  11. Kinesics (Body Movement) is Nonverbal Communication • Emblems – directly translate into words/phrases (OK sign) • Illustrators – accompany and illustrate a verbal message (size of fish you caught) • Affect displays – emotional meaning (fear, happiness, anger, etc.) • Regulators – monitor, maintain, or control the speaking of another (hand gesture to slow down) • Adaptors – satisfy some need (scratching your head) • Distractors – no function (nervous habits)

  12. Facial Expressions • Eye contact and movements • Avoidance • Pupil dilation – more dilated, more interested • Eye contact is often the most telling of all nonverbal communication. We have an extremely difficult time controlling the unconscious movements of our eyes.

  13. Physical Environment is Nonverbal Communication • Many organizations pay a lot of attention to the physical environment where communication takes place • Room color • Room arrangement • Temperature

  14. Paralanguage is Nonverbal Communication • How something is said; anything that affects the content of what is said • Stress • Pitch • Rate • Volume • Rhythm • Fillers • Pauses • Distractors – yawning, laughing, moaning, etc.

  15. Proxemics • Study of Space • Edwin T. Hall’s Zones of Space • Intimate Distance – 0 to 18 inches • Personal Distance – 18 inches to 4 feet • Social – 4 to 12 feet • Public – 12 to 25 feet

  16. Social Intimate Personal Public Proxemics (cont.)

  17. Other Nonverbal Communication • Haptics – the study of touch • Olfactics – the study of smell • Territoriality – personal space and territory • Temporal Communication • Cultural time • technical – actual time • formal – made for convenience (day, week, semester) • Informal – soon, forever, later, sometime • Psychological time • Importance you place on the past, present and future

  18. In Conclusion . . . Learn to control nonverbal communication or it will control you!

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