“Leading in Tough Times”

1. “Leading in Tough Times” LeadershipKitsap Opening Retreat Seabeck Conference Center Richard N. Strand rstrand47@gmail.com www.hookedonleadership.com Richard & Associates September 7, 2012

2. Identify Your Major Challenges • Keeping Things in Perspective • Leadership Matters • Formula for Thinking Positive • Attitude • Employee Engagement • What Your Employees Really Want • Things YOU Can do to Make a Difference, as a leader/manager • Laugh and watch some videos Outline

3. Leadership Really Matters

4. I Believe . . . . • You DON’T need a Title to be a Leader. • You get to choose the kind of leader you want to be. • Leaders matter at work, in the home, and in your communities. • Leaders are “Difference Makers” • You get to choose whether life leads you OR you will be the leader in YOUR life!

5. Take 5

6. What’s Bugging You? More importantly, what’s bugging your team, and/or your customers? • Globally • Climate Change • International Terrorism • Decline of Fossil Fuels • Nationally • Debt Crisis • Dysfunctional Legislative process • Locally • Jobs, Jobs, Jobs, Pay, Benefits, Security, etc. • Cost/Availability of a College Education

7. Life is a matter of perspective Your View Your Buyer Your Lender Your Assessor Your Appraiser

8. The Rational Optimist THEN! NOW! Circa 2010 $37.00/100 2000 Life Expectancy was 65 Homicide rate in 2000 1/100,000 Since 1900 global population up 400%, cropland only 30% BUT 400%+ in yield, 600% in harvest. • Circa 1900 $76/$100 for food/clothing/ shelter • 1950 Life Expectancy was 47 globally • Homicide rate in Europe in 1450 35/100,000 • In 1798 Malthus predicts a global food shortage as population grows

9. BUT, Then There’s This THEN! NOW! Chronic Unemployment, underemployment Get a JOB! Cost of living leveling off or in slight decline as means to support appear to be shrinking. Stay at HOME! As long as possible! UGH! • Fuller Employment • Get a College Education • Cost of living increasing along with means to support middle class life! • Graduate from school, get a job, move out and start adult life.

10. Musings From Main Street • Life is NOT as bad as you think! • Treat your clients/customers better than ever • Pay attention to fundamentals—be the leader in your life. • Appreciate what you have—Be Positive! • Continue to plan and invest in the future • Laugh! Leadership Journal December 2008 Dr. Richard N. Strand

11. Exploring the Topic of Leadership

12. The Truth About LeadershipKouzes & Posner • Truth 1—YOU Make a Difference • Truth 2—Credibility is the Foundation • Truth 3—Values Drive Commitment • Truth 4—Focus on the Future • Truth 5—You Can’t Do It Alone • Truth 6—Trust Rules • Truth 7—Challenge the Crucible for Greatness • Truth 8—You Either Lead by Example or Not at All • Truth 9—The Best Leaders are the Best Learners • Truth 10—Leadership is an Affair of the Heart

13. The End of Leadership—Barbara Kellerman • Critical analysis of leadership. • 50 years of active writing and teaching • 1,500 recorded definitions • 40 theories • Leadership landscape has changed • Power of followers • Trust • Flexibility, freedom to leave • Role of hierarchy--technology • It really is about transformation and making a difference.

14. Are You a Leader or Manager? • “You lead people; You manage things.” • Leadership - doing the right things—Deciding— • Where we want to go? • Where do we want to be in the end? • Management - doing things right—Determines— • What’s the best way to get there? • What’s the best allocation of resources to achieve success?

15. Hope for the best! • Read • Study Others • Experience • Test your limits • Take Risks Developing Your Skill as a Leader/Manager Get involved, get equipped, adapt, move forward!

16. All you really need is — • An eraser to make your mistakes disappear • A penny to you will never have to say your broke. • A marble in case someone says you’ve lost yours. • A rubber band to stretch yourself beyond your limits. • A string to tie things together when they appear to be falling apart. • A hug (and kiss) to remind you someone cares about you. Donna Woo, Vancouver BC

17. Key Elements of Leading in Tough Times • Get Up on the Balcony • Maintain Disciplined Attention • Protect the Voices from Below • Regulate Distress • Give Work Back Heifetz & Laurie “The Work of Leadership” Harvard Business Review

18. Leading In Crisis—7 Lessons • Face Reality • Don’t be Atlas • Dig Deep for the Root Cause • Get Ready for the Long Haul • Never waste a Good Crisis • Follow True North • Go on Offense Bill George

19. Essential Ingredients • Anticipate Problems • Have a Plan, BUT don’t expect to stick to it! • Involve Stakeholders • Don’t let life overwhelm you! BALANCE! • Manage the Change process • Two key questions to ask • Be Positive! ATTITUDE COUNTS! • Understand what employees really want from you.

20. Pop Positive Psychology?

21. 5 Essential Elements to Well Being Tom Rath and Jim Harter • Career—we spend the majority of our waking hours doing something we call a career—what do you do often the first question we ask. • Social—when you reflect on the most memorable events you’ll notice they have something in common—the presence of another person. • Financial—enough to survive but not as much as you think to be happy. • Physical—balance, balance, balance! • Community—the difference between a good life and a great one—friends you can count.

22. THE MAGIC FORMULA *P = RB – b(i) + S X∑E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

23. Positive Emotions Are PotentWhat stories do you have to tell?

24. Did you smile in your yearbook photo? University of California - Berkeley found that positive emotional expression in college yearbook pictures correlates with the self - reported personality traits of affiliation, competence and low negative emotions across adulthood, even when controlling for physical attractiveness and social desirability. They say your smile provides insight to your frame of mind. How often do you really smile or LAUGH? Positive Biographies Handwritten autobiographies from 180 Catholic nuns, composed when participants were a mean age of 22 years, were scored for emotional content and related to survival during ages 75 to 95 A strong inverse association was found between positive emotional content in these writings and risk of mortality in late life—a 2.5-fold difference between the lowest and highest quartiles. Positive emotional content in early-life autobiographies was strongly associated with longevity 6 decades later (Danner et al., 2001).

25. Positive emotions... Positive emotional experiences lead us to pursue interests more vigorously and think more expansively about subjects of interests. Related approach behavior facilitates the development of relationships with others. Negaholics No More!—by Dr. Cherie Carter Scott

26. Sample Survey—DO YOU? • Have trouble getting out of bed in the morning? • Expect the worst so as not to be disappointed? • Say “I don’t know” when asked what do you want? • Have difficulty getting enthused about your to do list? • Do you count gray hairs and wrinkles? • Do you wish for your world to be different than it is—ALL the time? • How much time do you spend wishing for the home, relationship, body, job, money you want?

27. Negaholics no more! • Attitudinal (Perfectionist, Slave Driver) • Behavioral (Procrastinator) • Mental (Constant critic, retroactive fault finder, premature invalidator) • Verbal (Constant complainer, Gloom & doomer

28. THE MAGIC FORMULA *P = RB – b(i) + S X∑E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

29. This is Your Brain!What have you done to it lately?

30. Brain Facts • 2% of body weight (avg. 3.5 lbs) • Uses 20% of the oxy available to the body • Est.100 billion nerve cells—neurons • 60% fat; 2% drop in body water impacts • Enables us to think, feel, remember • Moves muscles, maintains balance, • Controls heart rate, breathing, body temp • Your happiness meter resides here!

31. Things that help/hurt! • Help the Brain • Sleep • Oxygen • Diet • Exercise • Outdoors • Hinder the brain • Drugs • Deprivation • Processed Foods • Sugar • Lack of use

32. THE MAGIC FORMULA *P = RB – b(i) +SX∑E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

33. Strengths are... Identifiable with the help of two online measures: www.strengthsquest.org -- taps 34 human talents/strengths (OLRM 103, OLRM 150) www.positivepsychology.org -- measures 24 human strengths

34. THE MAGIC FORMULA *P = RB – b(i) + S X∑E+ H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

35. Happiness • Can be measured—Martin Seligman • Authentic happiness inventory • 24 questions, scaled responses, 5 pt scale • Feel like a failure-winner • Bad or good mood most of the time • Life has a purpose • Rarely or always get what you want • Feel cut off or close to others • Don’t like or love work • Etc.

36. Geography of BlissEric Weiner • Happier if married than single • Happier if optimist than pessimist • Happier if extrovert than introvert • Happier if Republican over Democrat • Happier up to $15,000 per year • Happier if you have college degree • Happier if you have faith, attend services • Happier with higher ratio of pos moments

37. Positive emotions can be measured at work! Gallup’s Q12—measures employee engagement Harris/Profiles International—job satisfaction/ expectations

38. Question? • Prominent CEO was asked— • How many people work in your company? • Answer? • About half of them.

39. Q-12, Gallup’s Employee Survey • 12 focused questions • Q1—I know what’s expected of me at work • Q2—I have the materials & equipment needed to do my work right. • Q3—I have the opportunity to do what I do best every day. • Q4—Last 7 days, I’ve received praise for doing good work. • Q5—Someone at work cares about me as a person. • Q6—Someone at work encourages my development. • Q7—At work, my opinions seem to count. • Q8—The mission/purpose of my company makes me feel my job’s important. • Q9—My colleagues are committed to doing quality work. • Q10—I have a best friend at work. • Q11—last six months, someone at work has discussed my progress. • Q12—In the past year, I’ve had opportunities to learn and grow at work.

40. Some scary stats to ponder! • Gallup survey of over 10 million employees, 114 countries, 41 languages • 29% of us “engaged” in our work • 56% NOT engaged • 15% Actively disengaged

41. Engaged Defined • Engaged = employees who work with passion, feel profound connection to the company, drive innovation, move the org forward. • Not Engaged = employees who may have checked out, sleepwalking thru work, putting in time, not the energy to make a difference. • Actively Disengaged = employees who are more than just unhappy, acting out their unhappiness at work, seek to undermine engaged workers.

42. What WE seem to WANT! • Accountability—uphold obligations • Alignment—pull in the same direction • Approachability—info flows freely • Attitude—positive and real • Candor—tell us like it is • Connection—leader cares • Meritocracy—performance counts • Purpose—we KNOW why work matters

43. THE MAGIC FORMULA *P = RB – b(i) + S X∑E +H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

44. Hope and Health Correlational Evidence Hope correlates positively with coping with severe burns, arthritis, spinal cord injury, fibromyalgia, and blindness. Cross-sectional Evidence Individuals with high (vs. low) hope remain energized during the recuperative process. High hopers also experience less pain and tolerate pain twice as long as low hopers.

45. Hope and Success Correlational Evidence Hope scores of entering college freshmen predicted better overall grade point averages even after controlling for variance related to entrance examination scores. Cross-sectional Evidence High- relative to the low-hope students also were more likely to have graduated and not to have been dismissed over this six-year period.

46. Self-efficacy and Success Correlational Evidence Self-efficacy is related to both performance and persistence. Cross-sectional Evidence People with higher levels of self-efficacy see their options as more unlimited. People with high SE pursue options more intensely and are more committed to goal attainment. How long does it take to replenish yourself efficacy?

47. Self-efficacy is... Self-efficacy involves the belief in one’s personal capabilities (Bandura, 1997). It is a domain-specific belief, meaning that we have self-efficacy for specific tasks and outcomes.

48. Self-efficacy can be measured! • Was there a time this week when you: • Felt Inadequate? • Experienced a conflict that’s unresolved? • Felt apart from your work team? • Felt not loved by someone you care about? • Felt unorganized or unprepared for any reason? • Felt anxious—like you didn’t really have it together?

49. THE MAGIC FORMULAHow do YOU score? *P = RB – b(i) + S X∑E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths ∑E = Measure of happiness H = Hope

50. Next Steps What do you do?