IBM Cross-Channel Marketing Marketing Platform version 9.1 Melanie Butcher, Product Manager – mbutcher@us.ibm.com

1. IBM Cross-Channel MarketingMarketing Platform version 9.1Melanie Butcher, Product Manager – mbutcher@us.ibm.com

2. Disclaimer Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM products.

3. Agenda • Cross-suite general release information • Training schedule • Release dates • Globalization information • Upgrade information • Changes to environments supported • Marketing Platform 9.1 New Features • Schedule Definitions and Scheduled Runs enhancements • Scheduler Notification

4. EMM: Cross-Channel Marketing version 9.1General Release Information

5. Fall 2013 Technical Training Series schedule Recordings posted here:http://cattail.boulder.ibm.com/cattail/#view=collections/25E8FF20E6293DDDB573D21F093F23B6 Keyword EMMFall2013

6. Release Dates General eGA for 9.1 will be available on October 25 The product can be downloaded via FCT or PA, depending on the customer contract.

7. EMM IBM Cross-Channel Marketing 9.1 release goals • Globalization • User Interface, Documentation & Installers • Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Spanish, Simplified Chinese (and GB18030-compliant), Russian • All User Guides and Admin Guides will be localized • Problems with certain controls in Cognos in some double-byte languages, please see the environments guide for additional details.

8. IBM 9.1 upgrade process • From 8.x • First, upgrade to 8.5 or 8.6 • Then upgrade to 9.1 • From 7.x • Upgrade to 7.5 • Upgrade to 8.5/8.6 • Upgrade to 9.1 • Upgrade from Detect – check the upgrade guide • Upgrade from previous versions of PredictiveInsight – attend Ruby’s presentation For details, please see the 9.0 Environments Guide.

9. IBM Marketing Platform 9.1 Software Environment Combinations Items in bold have an End Of Service (EOS) date past the EOS date of version 9.1.

10. Newly bundled with IBM Cross-Channel Marketing version 9.1 • Reporting • IBM Cognos BI 10.2 (both 32 and 64 bit) BASE, not Express, and not ND Some productscannot support64-bit • Application Server • IBM WebSphere BASE 8.5 64-bit

11. Newly supported for IBM Cross-Channel Marketing version 9.1 • Client Browsers • Internet Explorer 10 (32 and 64 bit) on Windows 7 & Windows 8– in compatibility mode only • Not supported by Interact • Safari 6.0.1 on Mac OS 10.8 • Not supported by Opportunity Detection, Leads, Distributed Marketing and Contact Optimization • Also not supported by Digital Analytics • Application Server • IBM WebSphere 8.5 • Oracle WebLogic 12c • Operating Systems • Windows Server 2012 • RHEL AP 6.3 • Solaris 11 Update 1 • System Table Database • SQL Server 2012 64-bit • User Table Database • SQL Server 2012 64-bit

12. No Longer supported for IBM Cross-Channel Marketing version 9.1 • Operating Systems • All 32-bit OS support • SLES 9 • RHEL 4.x • RHEL 5.1 • Application Servers • Oracle WebLogic 9.2 • IBM WebSphere 6.1 • System Table Database • DB2 9.1 • SQL Server 2005 • Oracle 10.2

13. EMM: IBM Marketing Platform 9.1New Features – Scheduler enhancements

14. Schedule Definitions & Scheduled Runs view enhancements – Business Challenges System managers want to view scheduled jobs across various applications and systems to get an overall view of health and ensure that the queue is moving Find and go to the scheduled item within the Schedule Definitions page Detailed information about of individual runs in the Scheduled Runs page

15. Schedule Definitions - screenshot Callout

16. EMM: IBM Marketing Platform 9.1New Feature – <Feature 1> Scheduled Runs - screenshot 16

17. Scheduler Notification – Business Challenges Admins need to be able to know when the Campaign listener is stuck or not running so that they can fix it Notify administrators if items in the scheduler are taking too long to finish, or if they are queued but not starting Send Notifications to email or system in-box Analysts sometimes want to be notified when their items finish running Analysts identify which schedules should send notifications A selection of conditions are available Send notifications to email or system in-box

18. Scheduler notifications setup - screenshot Assign a group to receive job notifications Each product that uses the scheduler can have its own group

19. Scheduler notifications setup - screenshot Determine where the job notification should be sent based on type

20. Scheduler notifications setup - screenshot

21. Scheduler notifications setup - screenshot

22. Scheduler notifications - screenshot

23. All Scheduler Notification - screenshot

24. Notifications - screenshot

25. Thank you to the development & QA teams! Platform Development Amol Deshpande Rohit Khanna Shrikrishna Chandekar Shrishail Kalshetty Installer Development Aparajitha Sundararajan Peggy Le Lan Remi Saulnier Sumeet Mandrekar Reports Development Chitwan Humad Pallavi Kakkar Vinit Kharche Arabind Menon Karunesh Abrol Raina Verghese Denise Falbo

26. Questions?Melanie Butcher, email_address@us.ibm.com