Dean Sivley | COO and General Manager Corporate Travel Solutions Orbitz Worldwide

1. Dean Sivley | COO and General Manager Corporate Travel SolutionsOrbitz Worldwide

2. Orbitz Worldwide at a Glance Key Statistics Brands • 1,700 employees, 1,700 contractors/outsourced • ~1,000 domestic • ~700 international • ~1,700 outsourced positions primarily in customer service and technology • 3 primary locations • Chicago (Global Headquarters) • London (ebookers Headquarters) • Sydney (Flairview Headquarters) • Four owners in four years • Airlines, Public, Cendant, Blackstone

3. US Managed Corporate Travel Market* % Online $’s Bil’s $110.0 $100.0 $90.0 $80.0 $70.0 $60.0 $50.0 60% %50 %40 %30 %20 %10 %0 $105.0 $102.0 $99.0 $94.0 48% US$B’s 42% 37% % Online 3% 2005 2006 2007 2008 * Source: PhoCus Wright

4. European Corporate Travel Market* % Online $’s Bil’s $110.0 $100.0 $90.0 $80.0 $70.0 $60.0 $50.0 60% %50 %40 %30 %20 %10 %0 $98.1 $94.6 $90.9 $88.2 US$B’s % Online 22% 14% 8% 5% 2005 2006 2007 2008 * Source: PhoCus Wright

5. APAC Corporate Travel Market* % Online $’s Bil’s $110.0 $100.0 $90.0 $80.0 $70.0 $60.0 $50.0 60% %50 %40 %30 %20 %10 %0 US$B’s % Online $70.0 $67.0 $63.0 11% $60.0 4% 2005 2006 2007 2008 * Source: PhoCus Wright

6. Consolidated Corporate Travel Market* 2005 vs. 2008 (US$B’s) $273.0 $264.0 $253.0 $242.0 * Source: PhoCus Wright

7. Impact to Corporate Travel Marketplace With 1-Hour Outage • Over $30M per hour in lost revenue • Add in Leisure travel and South America and your cost per hour of lost revenue is approximately $75M/hour • Don’t potential travelers call back? • Contact ratio issues • Customer loyalty and satisfaction

8. Service Level CommitmentOrbitz Worldwide Corporate Travel Services • Customer Service Center • 80% of calls will be answered within 30 seconds • Weekly reports verify phone response times attained • Site Availability • Website will be available 99% of the time • If Website unavailable, company will charge online fees for offline transactions

9. Industry Challenges - experienced agents in a geographically centralized environment • Fees have been declining in an environment with elimination of commissions and other incentives • This has led to a need to move away from “on-site” travel agents, to consolidated, low-cost centers that house agents • How can the industry leverage telecommunications capabilities to provide consolidated benefits without the geographic challenges of finding an experienced workforce?

10. At-Home Agent Technology • IP agent software – works in Internet environment with home-users DSL/modem • IP and VPN software gives home agents security, access to programs and applications

11. Challenges With At-Home Agent Technology • Coverage • Can wireless help? • Quality • Second line required for pure voice connection at appx $40/line/month • Security • Sufficient bandwidth calculated to the volume of forecasted volume

12. Two Corporate Travel Industry Trends Affecting IEEE • As the globalization trend accelerates, partnerships and sharing of data & calls, applications and information will become even more critical and call for global solutions • Travel 2.0 – personalization, contextual relevance Travel in 1987 Travel 2.0 in 2007

13. OrbitzTLC Mobile Access SM • Implemented on Orbitz for Business in March 2007 • Check itineraries, flight status and last-minute hotel availability from any wireless device/Web-enabled cell phone • First introduced on Orbitz.com in August 2006

14. Travel 2.0 - Reliance on Wireless Communications • Mobile Technology • OrbitzTLC Alerts • More than 80 million alerts since 2003 • 6 out of 10 travelers give us cell phone numbers

15. The Future of Corporate Travel and Technology • At-Home Agent Programs and Virtual Call Centers • Globally-enabled solutions in a wired and wireless environment • Travel 2.0 and telecommunication-enabled innovation