1 / 8

Case Study – Telecom Services Client Pro Comm ® Gym Business Communication Skill Building Platform

Case Study – Telecom Services Client Pro Comm ® Gym Business Communication Skill Building Platform. Mentor Learning. What is this all about…. Pro Comm ® Communication Gym has been completed for an identified group of 45 employees in Chennai with very positive responses

alva
Download Presentation

Case Study – Telecom Services Client Pro Comm ® Gym Business Communication Skill Building Platform

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Case Study – Telecom Services Client ProComm®GymBusiness Communication Skill Building Platform Mentor Learning

  2. What is this all about… • ProComm®Communication Gym has been completed for an identified group of 45 employees in Chennai with very positive responses • ProComm®Communication Gym is a 60 hour training process delivered as 2-hour work outs with a facilitator leading it. • ProComm® Index is an objective measurement of an individual’s professional communication capability. The index helps categorize people based on the professional communication capability. • ProComm® Index was measured before and after the gym program for each of the participants. This is a report of the progress made by the participants.

  3. ProComm®Communication Gym ProComm®Communication Gym addresses the following elements of professional communication • Understanding & Application of English grammar while speaking & writing • Structuring & writing effective emails • Managing conversations through listening, clarifying & articulating effectively – to ensure effectiveness in conversations in spite of UK accent influences. • Influencing & persuading effectively.

  4. ProComm® Index

  5. Changes in Grades

  6. Category Wise Score Change - Average

  7. Category wise Average Weighted Score

  8. Conclusions • Improvement in overall professional communication capability of participants is significant. • Large proportion of participants have moved from poor/unacceptable to acceptable levels. • Participants have shown an improvement in Every Assessment category • There is a significant improvement in conversing capabilities of participants. This indicates their ability to ensure effective communication in conversations irrespective of the influence of accents. They must now be able to carry out effective conversations with clients in UK or other locations without much difficulty. • Since the index is a composite indicator of errors/defects in communication as well as acceptability of communication, we can conclude that the participants have shown significant improvement.

More Related