Judith Ungar and Barbara Stockland Harrisburg Area Community College, Pennsylvania

1. Judith Ungar and Barbara Stockland Harrisburg Area Community College, Pennsylvania March 12 2013

2. Full-Time Students 3659Part-Time Students 6808 Freshmen24.9% of FT39.1% of PT Enrolled in Developmental CoursesEnglish 1729Math 1726 HACC - Harrisburg Statistics(College Data Book- 2011-2012)

3. Increase in Reference Desk staff time due to: Microsoft Word PowerPoint Resetting Passwords Student confusion Financial aid Counselors/Advisors College Calendar Professor contacts No computer literacy test Library Issues

4. The Initial Meeting • It Takes a Village • Chris Fuller, Harrisburg IT • Christine Cappuzzo, Harrisburg Director of Counseling • Judith Ungar, Librarian • Barbara Stockland, Librarian

5. The Initial Planning • Questions: • What are the students having trouble with? • How much information should we give them? • What information must we include? • What is the best way for us to present this information? • When will Boot Camp take place? • What do we need in a location? • How much help will we need? • Can we do this?

6. Boot Camp is Born • HACC’s Computer Boot Camp is a one-on-one interaction between a volunteer and a student that provides time to discuss technical skills and computer knowledge required by our students to succeed at our college.

7. What information did we include? • A combination of HACC specific and general technology

8. Q: What if I forget my PIN or it doesn’t work?

9. HAWKMail • What is it? • This is HACC’s official student email system used to communicate with you. Your username and temporary password were sent to you in your admission letter. • How can I open my HAWKMail account? • Option 1: From the HACC main page (www.hacc.edu/), • click the “HAWKMail” link on the right. • Option 2: Login through the “myHACC” portal OR

10. HAWKMail What if I forget my HAWKMail username or password? To find your username, login to HACCWeb and locate your HAWKMail username and email address under the Personal Information tab. To reset your password, call 717-780-2570 for assistance from 7:30 AM - 5:00 PM, Monday – Friday. For more information about HAWKMail, see http://www.hacc.edu/HAWKMail/.

11. Using a flash drive A storage device you can use to save your research papers, presentations, and other course assignments. Step 1: When starting a paper, plug in your flash drive. Step 2: Once your paper is set-up, click the “save” icon in Word or other program. Step 3: In the folders area, select your flash drive. Step 4: Save often, making sure you are always saving on your flash drive. Step 5: Before removing flash drive, click the “remove and eject” icon, wait for the “safe to remove” pop up. View video and add our documents to your new flash drive.

12. Material Given to Students

13. Hold Event in Library Centrally located Room Location-Smaller Library Classroom Larger room used for library instruction Noise level Logistics

14. Call for Volunteers

15. Volunteer Training • Training can’t be time consuming • Given a folder of materials • Volunteers had different skills and experiences • Rules: • Introduce yourself • Give a handout • Let students drive the mouse • Give out flash drive • Survey

16. Incentives for Students to Attend Development Officer, Harrisburg Campus John Frisch, President, Higher Information Group HIG has contract for photocopiers and printers at HACC Frisch donated 500 1g flash drives for Boot Camp E-mail blast to faculty Extra credit Welcome Center Identify students who had trouble with technology when registering for classes

17. Certificate • Validation of student’s accomplishment • Served as proof of attendance

18. E-mail blast to Harrisburg Faculty and Staff Student Newsletter Faculty Newsletter Info cards Cafeteria Library Counseling center Career Center Writing Lab Poster on front door of Library Facebook Web site (Library and Harrisburg Campus) Publicity

19. Possible/Unforeseen Issues • Decision not to make appointments • Classes cancelled and students required to attend • Busy times versus sharp drop at night • Volunteers who couldn’t attend training • LOTS of printing. Who can share costs? • First week of class is busy time for everyone

20. Attendance

21. Survey Results: Question 1

22. Survey Results: Question 2

23. Anecdotal Data - Faculty As a tutor in the learning center, I have noticed that we have had fewer students who have needed help logging into their math and chem. homework programs this semester. I do not have any hard data to provide, as we did not keep records of these types of questions. So this is an anecdotal observation. We also did not ask students if they attended the boot camp. However, we have overheard students say that they attended. Thanks to all who helped with the computer boot camp! -Rose Ann C.

24. Anecdotal Data - Students “Having a “go to” person after Boot Camp has been very helpful!” “The back way into Desire to Learn has been a blessing! Thank you!!!” “I wish you had offered Bootcamp last year. It would have saved me so much time and frustration!!” “How to use D2L was very helpful because that site can be confusing.”

25. What’s Next • Computer Boot Camp materials to be included in Student Orientation • Requests for Boot Camp materials from other campuses • Computer Boot Camp in individual classes

26. Tweet what you learned during How to Rope Them In! Learned about __#122____ Conference hashtag #INND13