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Customer Board Meeting September 15, 2010

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting September 15, 2010. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Update on Pay Engine Project.

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Customer Board Meeting September 15, 2010

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board MeetingSeptember 15, 2010

  2. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Update on Pay Engine Project

  3. Pay Engine Project Update • Working on funding through USDA and OMB • Funding, if approved, for 2012 budget • Continuing mitigation of risk in legacy Payroll/Personnel System • -Working with contractor to restructure legacy programs and improve maintainability • - Migration of COOLGEN technology to .NET

  4. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center OMB Direction on Earnings and Leave Statements

  5. OMB Direction on Earnings and Leave Statements • Pay Period 15 Implementation (7/31/10) • Executive Branch Agencies currently not mandatory paperless, or optional paperless were defaulted to optional paperless unless otherwise instructed by agency • Agencies may submit requests for paper Earnings and Leave Statements for employees without computer access • Submit requests to NFC.GESDREQUEST@usda.gov box with Chief Human Capital Officer approval • Agencies will be charged for waivers, as appropriate

  6. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Satisfaction Improvement Program

  7. Customer Satisfaction Improvement Program • Software Problem Reports (SPRs) • SPRs were included in the 2010 and 2011 SLAs • Customer metrics on SPRs are reported at CAPPS, PRT, and the CB • Improved priority classifications (October 2009) • SPR reporting now focuses on SPR aging for a given priority classification (Fiscal Year 2010 enhancement) • PPS, Web TA, EmpowHR, and Pay Tech help desks incidents (February 2010) and SPRs (April 2010) are now tracked through Remedy • Cleared backlog of outstanding SPRs • 24 open SPRs as of September 10, 2010. Average age: 4 days. None over the metric threshold

  8. Customer Satisfaction Improvement Program (Cont.) • Software Change Requests (SCRs) • Schedule Releases (SR) implemented in CY 2009 • Bi-weekly CCB/PRT reporting promotes transparency • Revised Functional Requirement Document (May 2010) • SR life cycle/project plan improvements (FY 2010) • Track FRDs, IAs, UATs against project plan • SCR classification/category/impact improvement initiative (FY 2011 - 1st Quarter) • Benefits-to-Date • Improved quality • Risk mitigation • Improved coordination of both internal and external testing

  9. Customer Satisfaction Improvement Program (Cont.) • Help Desk Assessment • SOW completed. Award expected October 2010 • Define and implement GESD organizational ITIL based incident, problem, and change management processes • Create and implement formal training program • Develop a knowledgebase for all support personnel, as well as, external customers • Optimize organization, workflow, and processes • Focus on customer satisfaction, consolidation, and service levels

  10. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Status of Remedy

  11. Remedy 7.1 (GESD Initiatives) Status as of 9/7/2010 (Changed since August PRT) • Phase II – B, EmpowHR IRs • Prototype completed 8/13/2010 • QAT Round 1, 8/16/2010 – 9/3/2010 • QAT Round 2, 9/7/2010 – 9/17/2010 • Production Migration 9/25/2010 - 9/26/2010 • Production Validation 9/27/2010 – 9/30/2010 • Go Live 10/1/2010

  12. Remedy 7.1 (GESD Initiatives) (Cont.) Future Initiatives… • Change Management (SCRs) • FY11 2nd Quarter • Solution Manager • Web Portal (FY11 2nd Quarter) • Knowledge Management • Web Based Remedy Support • FY11 3rd Quarter(GESD to present priority list to ITSD CIO Board)

  13. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center OPM HRLOB Provider Assessment

  14. OPM HRLOB Provider Assessment • Provided Customer Contact list to OPM 9/23/10 for the purpose of agencies completing assessment questionnaire • NFC hosted OPM Assessment kickoff on 7/29/10 • Core evidence forwarded for OPM review on 8/13/10, artifacts that support practices in the areas of: • Strategy and Architecture • Customer Relationship Management • Compliance • Performance Management • Integration and Interoperability • Next step: OPM’s team will perform onsite interviews of NFC staff in October 2010

  15. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Managing Employee Debts Update

  16. Managing Employee Debts • Debts delinquent over 180 days are to be referred to Treasury Offset Program (TOP) • Those that are over 2 years delinquent are to be written off as Currently Not Collectible (CNC) unless documented and justified to OMB in consultation with Treasury. Collection is still pursued through offset. Agency approval required before NFC can take action • Agencies may elect to delay, defer, put on hold the process for collection of debts • ABCO has over 3,100 debts that are classified as delinquent that need to be reviewed by ABCO personnel and customer agencies to determine eligibility for transfer to Claims for eventual referral to TOP

  17. Managing Employee Debts (Cont.) • NFC Plan of Action • Work through CAPPS and seek agency assistance to resolve delinquent debts • Work through the Client Management Branch to discuss and obtain standard reporting requirements and methods of delivery to agencies • Finance Charges on Delinquent Debts • Except for a few agencies, finance charges on delinquent debts belong to Treasury

  18. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Results of SAS-70 Audit

  19. Results of SAS-70 Audit • NFC continues to receive unqualified audit opinions regarding: • NFC’s service description fairly represents the relevant aspects of operational controls • Controls suitably designed to achieve specified control objectives • Controls operating with sufficient effectiveness to provide reasonable assurance that control objectives were achieved

  20. Results of SAS-70 Audit (Cont.) • New guidance requiring business process controls has an implementation date for reports issued for FY 2011 • NFC opted for early implementation in FY 2010 • Emphasis is now on NFC’s Payroll/Personnel Business Process controls over processing of transactions, as well as, master data files

  21. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Interconnection Security Agreements

  22. Interconnection Security Agreements • Numerous Interconnection Security Agreements (ISAs) are not signed or will expire soon • NFC attempted to follow-up with NFC Payroll customers • ISA points of contact not current • List of ISAs will be provided to the agencies’ Chief Information Officers

  23. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Recap of PRT Meeting of August 26, 2010

  24. Summary of Projects As of 8/13/2010 • GESD Projects Scheduled • 118 Projects Scheduled • GESD Projects Unscheduled • 205 Projects Unscheduled • GESD Projects Unscheduled Breakdown • 24 Projects On Hold • 36 Awaiting Response • 82 FRD In Process • 63 TBD

  25. Scheduled Releases Primary Releases as of 8/13/2010 • PP20 2010 Release • 51 Projects Scheduled • Off Release Projects • 22 Projects Scheduled • Annual Release Projects (PP25, PP26, PP01) • 12 Projects Scheduled • 2011 Projects Scheduled • 33 Projects Scheduled

  26. Scheduled Releases (Cont.) • 2011 Scheduled Releases • Four Scheduled Releases for 2011 • PP04, PP12, PP20, Annual Release (PP25, PP26, PP01) • Consistent 8 pay periods duration between releases

  27. 2009/2010 Software Change Requests Totals • SCRs • 2009, 547 SCRs completed • 2010, 354 SCRs completed as of 8/13/10

  28. Software Problem Report Summary • As of 8/20/10 • 11 Open SPRs, All Medium Criticality, Average Age 5 Days

  29. Software Problem Report Received Summary

  30. 2009/2010 Software Problem Report Totals • SPRs • 2009, 1265 SPRs completed • 2010, 912 SPRs completed as of 7/31/10

  31. PPS – Help Desk Statistics

  32. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Sunset of EPIC Client

  33. Sunset of EPIC Client • Currently planned for CY10 PP23 • Working with agencies to identify issues • Full functionality available in EPIC Web • Enhancements to EPIC Web scheduled for FY10 PP25

  34. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Outstanding Interagency Agreements

  35. Outstanding Interagency Agreements • Interagency Agreements (IAs) are not being signed timely and returned to NFC • Future IAs will require signature before work on a project may begin • Delays in providing signatures may impact work on other projects for that agency • Agencies will be provided with a list of outstanding IAs

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