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“Promoting Regulatory Excellence Through Surveying”

“Promoting Regulatory Excellence Through Surveying”. Hari Gupta. Online Surveys - Agenda. Getting Started Survey Software NCMB Survey experience CLEAR Survey Results. Getting Started. Evaluate NCMB Online Renewal Evaluate NCMB Online Applications Evaluate Complaint Process Future uses:

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“Promoting Regulatory Excellence Through Surveying”

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  1. “Promoting Regulatory Excellence Through Surveying” Hari Gupta

  2. Online Surveys - Agenda • Getting Started • Survey Software • NCMB Survey experience • CLEAR Survey Results

  3. Getting Started • Evaluate NCMB Online Renewal • Evaluate NCMB Online Applications • Evaluate Complaint Process • Future uses: • NCMB Website • Internal Staff • Medical Board Members

  4. Getting Started (cont) • Google

  5. Getting Started (cont) • Cost • Monthly/Annual fees • Contract • Termination • Ease of Use • Creating a survey • Adding survey link to application • Trial period • Demo

  6. Getting Started (cont) • Scope of Survey software • Expand existing survey • Add multiple surveys • E-mail survey • Create link to survey

  7. Getting Started (cont) • Pros • Capture user feedback • Modify software to meet user needs • Improved application • Cons • Capture user feedback • Mostly negative • Cost – time and money

  8. Survey Software • Software functionality • Create a Survey

  9. Create a Survey • Create Survey • Send Survey • Reports

  10. Create a Survey • What are the Survey Questions? • Start new survey • Start adding questions • Create question • Use existing Templates • Test

  11. Create a Survey • Create Survey • Send Survey • Reports

  12. Create a Survey • E-mail • Add a Link to web site

  13. Create a Survey • Create Survey • Send Survey • Reports • Demo of NCMB Survey

  14. NCMB Survey Experience

  15. CLEAR 2008 Annual Conference Anchorage, Alaska

  16. CLEAR 2008 Annual Conference Anchorage, Alaska

  17. Top 5 Comments • Modify CME section • Allow American Express • Good Service • Too expensive • Update Hospital and Specialty lists • Likert Scale CLEAR 2008 Annual Conference Anchorage, Alaska

  18. Modify CME • CME – how it works CLEAR 2008 Annual Conference Anchorage, Alaska

  19. Modify CME CLEAR 2008 Annual Conference Anchorage, Alaska

  20. Likert Scale • Format survey questions CLEAR 2008 Annual Conference Anchorage, Alaska

  21. Questions?

  22. Speaker Contact Information Hari Gupta North Carolina Medical Board Hari.gupta@ncmedboard.org CLEAR 2008 Annual Conference Anchorage, Alaska

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