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Informe Mensual IT

Informe Mensual IT. Mayo 2008. KPIs - Indicadores de Servicio. KPIs - Volúmenes. Service Desk. Estadísticas Call Centre. Resumen Incidencias. Incident Management (I). Incidencias Prioridad Crítica/Alta. Incident Management (II). Volumen Incidencias. Incident Management (III).

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Informe Mensual IT

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  1. Informe Mensual IT Mayo 2008

  2. KPIs - Indicadores de Servicio

  3. KPIs - Volúmenes

  4. Service Desk Estadísticas Call Centre Resumen Incidencias

  5. Incident Management (I) Incidencias Prioridad Crítica/Alta

  6. Incident Management (II) Volumen Incidencias

  7. Incident Management (III) Volumen Incidencias

  8. Change Management

  9. IMACS: Informática (I) Volúmen Hard + Soft Este mes de mayo las estadísticasse obtienen de la web actual de informática y de Footprints

  10. IMACS: Informática (II) Tiempo medio IMACS Hard Media 2006 = 12,2 días Media 2007 = 11,3 días Tiempo medio IMACS Soft Media 2006 = 5,5 días Media 2007 = 5,6 días

  11. IMACS: Telefonía (I) Volúmen

  12. IMACS: Telefonía (II) Tiempo medio Media 2007 = 10,87 días

  13. Timesheet: Desarrollo Software Principales Proyectos

  14. Timesheet: Puesto de Trabajo

  15. Timesheet: Sistemas Centrales

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