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Developing Case Management and Assessment Tools for Young P eople from Refugee B ackgrounds David Keegan, Settlemen

Developing Case Management and Assessment Tools for Young P eople from Refugee B ackgrounds David Keegan, Settlement Services International and Anne-Marie Taylor, MYAN NSW August 2012. About Settlement Services International.

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Developing Case Management and Assessment Tools for Young P eople from Refugee B ackgrounds David Keegan, Settlemen

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  1. Developing Case Management and Assessment Tools for Young People from Refugee Backgrounds David Keegan, Settlement Services International and Anne-Marie Taylor, MYAN NSW August 2012

  2. About Settlement Services International • Settlement Services International (SSI) formerly known as Migrant Resource Centres Association (MRCA) is a NSW peak agency representing the multicultural settlement service organisations. • SSI provides settlement and pre settlement support to newly arrived refugees and migrants in NSW.

  3. About MYAN NSW • The Multicultural Youth Affairs Network NSW is a network of services committed to improving the opportunities and outcomes for multicultural young people in NSW. • The MYAN NSW works to develop appropriate policies, strategies and resources that address multicultural youth issues at the local, regional and state-wide levels. It does this through consultation with youth and family services, the multicultural sector, state and local government, and multicultural young people.

  4. About the HSS Youth Support and Coordination Project • Young people who come to NSW as humanitarian entrants have specific needs that need to be addressed in order for them to settle well • Settlement workers need to be supported to work effectively with young people. 

  5. About the HSS Youth Support and Coordination Project Cont. • Facilitating connections to local youth resources • Providing training • Identifying referral pathways and facilitating effective networking around specific issues and • Educating services about the specific needs of young people in the HSS program.

  6. Who are young people from refugee backgrounds? • In 2010-11, 3,488 young people aged 12-24 arrived as part of the Humanitarian program • Top three countries of birth were Afghanistan, Iraq and Burma • They speak Arabic, Hazaragi, Nepali and Dari. Source: Department of Immigration and Citizenship Settlement Database accessed 16/04/2012

  7. Where do they settle? Source: Department of Immigration and Citizenship Settlement Database accessed 16/04/2012

  8. Why focus on young people from refugee backgrounds? Young people from refugee backgrounds: • Particular needs and circumstances are often overlooked in the broader settlement and youth sectors. • Need a targeted response as part of service delivery in order to support their participation and engagement in Australian society. (MYAN Australia, 2012)

  9. The Framework Framework for thinking about the needs and experiences of young people from refugee backgrounds

  10. A targeted approach to young people from refugee backgrounds • A strengths-based approach • Integrated Case Management Model • Assessment Tools • Good practice guide

  11. Recognising strengths • Recognising and acknowledge what they can do rather than focus on what they can’t • Strengths based, solution focused approaches enhance the capacities of individuals, groups, families, neighbourhoods and communities to deal with their own challenges. Empowerment results from being treated with respect and having strengths acknowledged and enhanced. • This approach orients them to focus first on listening and identifying the person’s strengths and resources, to understand clearly their goals and aspirations for the future and to then support them in addressing any barriers or blockages.

  12. Recognising strengths • International and cross-cultural knowledge • Multilingual skills • Adaptable and resourceful • Strong desire to achieve and succeed • Positive and hopeful attitude • Resilient. (UNHCR, 2011: 5)

  13. An Integrated Case Management Model

  14. Key challenges upon settlement • Learning English • Adjusting to the Australian education system • Finding job • Financial disadvantage • Secure housing and homelessness

  15. Key challenges upon settlement • Managing family relationships • Not knowing the system • Identity and belonging • Racism and discrimination

  16. Settlement challenges and what helps Gifford et. al, 2009, p102-106

  17. The Assessment Tools • Comprehensive Youth Support Plan Tool • Housing • Education • Employment • Recreation • Sport • Social connectedness and community • Financial • Legal • Health and wellbeing

  18. Good Practice Guide

  19. Where To Next? • SSI One-day Training on the Integrated Case Management Model and Tools • MYAN NSW Interagency – www.myannsw.org.au • Order a Guide at www.ssi.org.au

  20. Contact Details David Keegan Manager, Settlement Services hssmanager@ssi.org.au www.ssi.org.au Shop 4, 10 Newton StreetAuburn NSW 2144Phone: (02) 8071 1050Fax: (02) 9648 1225Email: info@ssi.org.au

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