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IP Telephony / Voice Over IP Implementation and the RFP Process

IP Telephony / Voice Over IP Implementation and the RFP Process. ILTA 2007. Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief Information Officer Pillsbury Winthrop Shaw Pittman LLP. Agenda. Two roads to IP Telephony Defining requirements Finding Providers

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IP Telephony / Voice Over IP Implementation and the RFP Process

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  1. IP Telephony / Voice Over IP Implementation and the RFP Process ILTA 2007 Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief Information Officer Pillsbury Winthrop Shaw Pittman LLP

  2. Agenda • Two roads to IP Telephony • Defining requirements • Finding Providers • Selection • Management Approval • Contracting • Implementation

  3. Pillsbury’s Road Hosted Voice as a Service (VAS)

  4. Pillsbury’s Telecom / Multimedia Environment

  5. IPT Requirements • Minimum Computational Requirement • Single voicemail system • Integrated web / voice conferencing • Improved mobility • Don’t build what you can buy • Don’t invent • Carrier Grade Reliability

  6. Minimum Computational requirement (MCR)

  7. Cost Factors • PBX/MCS equipment • IP WAN • Local and long distance • Routers, switches, batteries • Handset, wiring, closet equipment • IP routing design / optimization • VoIP management infrastructure • Multi-media desktop software

  8. Options Considered • IP Centrex • Hosted Voice as a Service (VAS) • Managed Service • Customer Premise Equipment - a.k.a Purchased

  9. Providers • Best sources • ILTA • Peer Conversations • Google

  10. Selection • Informal • Due to cost & quality requirements list was reduced to three very quickly • Requirements grew as our knowledge grew • One “survivor” after pilot and detailed planning • Kept process competitive until end • Client considerations

  11. Requirements Walk-Thru

  12. Service Options

  13. Hosted Strengths • Complete Core product • Voice, Conferencing, handsets, Multi-media • Clear Focus on Solution • every firm is different • Multiple Solution Options • Feels like a custom product • Efficient Business design • entire process thought out once • Design for scale economy

  14. Hosted Strengths • Contracting - nearly every component is part of a single contract • Simpler service level agreements • Easier to link performance of many related components • Support • One company to call if phones don’t work • Vendor tuned to the midsize business / law firm

  15. Management Approval • Executive summary of goals and options • High level results matrix • Detailed cost analysis

  16. Lessons Learned • Dial-tone is complex • The system is only as strong as its weakest link • Expect a quality implementation will take lots of time • Choose an implementation partner you can trust and feel comfortable working with

  17. Questions ? Dean Leung Director of Information Technology Davis & Co. Warren Jones Chief Information Officer Pillsbury Winthrop Shaw Pittman LLP Blogs www.wjones.com IPT Implementation and the RFP Process

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