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Leadership & Management

Learn about the five stages of group development, the impact of conflict on group performance, advantages and disadvantages of group decision-making, and how to build trust in effective teams.

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Leadership & Management

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  1. Leadership & Management Discussion for Lesson 19: Groups and Teams

  2. Lesson 19Reading Objectives • The student will comprehend the five stages of group development. • The student will comprehend how roles and norms influence an employee’s behavior.

  3. Lesson 19Reading Objectives • The student will comprehend the key components of conflict and group performance. • The student will comprehend the key components in the group behavior model. • The student will comprehend the advantages and disadvantages of group decision-making.

  4. Lesson 19Reading Objectives • The student will comprehend four techniques for improving group decision-making. • The student will comprehend the characteristics of effective teams. • The student will comprehend how managers can build trust.

  5. Lesson 19Discussion Objectives • The student will comprehend the five stages of group development. • The student will comprehend the key components of conflict and group performance.

  6. Lesson 19Discussion Objectives • The student will comprehend the advantages and disadvantages of group decision making. • The student will comprehend the characteristics of effective teams. • The student will comprehend how managers can build trust.

  7. 5 Stages of Group Development • Forming: People join the group and then define the group’s purpose. • Storming: Intra-group conflict. • Norming: Close relationships and cohesiveness. • Performing: Group is fully functional. • Adjourning: Wrapping up activities.

  8. Conflict • Perceived incompatible differences. • Whether they are real or not is irrelevant. • Three Views of Conflict: • Traditional: Avoid. • Human Relations: Natural, can be positive. • Interactionist: Required, necessary for the group to perform effectively.

  9. Managing Conflict • Avoidance: withdraw from or suppress. • Accommodation: place other’s needs above your own. • Forcing: Satisfying one’s needs at the expense of another. • Compromise: each party gives up something. • Collaboration: seek a solution that is advantageous for all (Win/Win).

  10. Group Decisions: Advantages • Provide more complete information. • Generate more alternatives. • Increase acceptance of a solution. • Increase legitimacy (IAW democratic ideals).

  11. Group Decisions: Disadvantages • Time Consuming. • Minority Domination. • Pressures to conform. (Groupthink) • Ambiguous Responsibility.

  12. Characteristics of Effective Teams • Clear goals. • Relevant skills. • Mutual trust. • Unified commitment. • Good communication. • Negotiating skills. • Appropriate leadership. • Internal and external support.

  13. To Build Trust • Communicate openly. • Support team member’s ideas. • Be respectful. • Be fair. • Be predictable. • Demonstrate competence.

  14. Next Class • Case Study: USS Guitarro or USS Leyte Gulf • Read: Leadership and Management, Chapter 20 • Written Assignment 3 is due at the start of class on the day of Lesson 21

  15. Summary • Groups change over time. • Conflict may be necessary at times, but can sometimes be disruptive. • Group decisions have advantages and disadvantages. • Trust is important in any effective team.

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