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Travel Agents- Making Online Reservations

Travel Agents- Making Online Reservations. Step One: You MUST register with ECP on our website. ECP Staff will contact you and verify your information and review your account with you. You can access all ECP events from our Home Page or the individual event.

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Travel Agents- Making Online Reservations

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  1. Travel Agents- Making Online Reservations

  2. Step One: You MUST register with ECP on our website.

  3. ECP Staff will contact you and verify your information and review your account with you

  4. You can access all ECP events from our Home Page or the individual event.

  5. We are using Smooth Jazz West Coast as an example. Click Book Now

  6. Go the Sign In tab at the top of the page

  7. Click on the “Forgot User Name and Password” link

  8. Enter the Email Address, First Name and Last Name EXACTLY as it is on your registration.

  9. You will get the response above, and will be emailed a verification code/link to click on or insert, which will allow you to create your ONLINE user name and password.
  10. You can click on the link “continue” or copy and paste the verification code

  11. You will be taken to this screen, where you create your User Name and Password and enter any missing required information

  12. After you create your online registration you will receive another email.This is a one time process – Remember to write down your User Name and Password somewhere safe. You will use it every time you make reservations.
  13. Once you are signed in, you are ready to make your reservation.You will see your name at the top.To start, select the # of Guests for the Reservation
  14. The next screen will show you AVAILABLE categories that meet your occupancy requested.Select

  15. The next screen will show you AVAILABLE cabins in the category for your selection.Add to Reservation

  16. The next screen will show give you a recap of the reservation showing a per person breakdown.The Printable View can be used as a quote if needed.Check Out
  17. Guest Names and Financial ResponsibilityIf you are going to pay for the reservation with your company credit card, you will check the box at the top.If you are using the Guest card to pay, you will leave the box unchecked as shown here
  18. Guest Names and Financial ResponsibilityEnter the LEGAL names of the Guests for this reservation and complete all fieldsContinue

  19. Select Financial ResponsibilityEither one guest is paying, or the 2 guests can split financial responsibility.Continue

  20. Select Payment TermsOptions for the given event may varyContinue

  21. Complete Guest InformationA screen will be presented for each Guest in the reservation.Guest 1 Shown HereContinue

  22. Complete Guest InformationGuest 2 Shown HereContinue

  23. Terms and ConditionsYou MUST accept terms and conditions to continue.All payments are non-refundableContinue

  24. PaymentEnter the paying party name and credit card information.If the Billing Address is the same, you can check the box and it will auto fill.The amount you are paying will be shown at the bottomSubmit Payment
  25. InsuranceImmediately upon successful submission of a deposit payment, you will see an option to purchase Travel Guard insurance.If you click “Get Quote” you will get a real time quote based on the criteria of the customers and the event.Select - Either – Get Quote or No, thanks
  26. InsuranceIf you get a quote you can either purchase it or select the Back option

  27. ConfirmationThe next and final screen will be the payment confirmation screen.The reservation # is shown at the top, as well as the financial breakdown.
  28. ConfirmationThe next and final screen will be the payment confirmation screen.There is a Print Confirmation option here as well.

  29. EmailYou ( the agent) will receive an auto generated email confirmation

  30. EmailThe customer will also receive an email from us, reflecting the charge if they are paying.

  31. View Your Account/Make PaymentsYou can log in anytime and add additional items if applicable and/or make payments on behalf of customers, as well as print confirmations
  32. Reservation AssociationYou can call our office at anytime and any of our staff can assist you with additional needs.All records you are associated to are clearly marked.
  33. Travel Agents- Making Online Reservations - Questions? Please contact Amy Grove at amy@ecpcruises.com

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