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Chapter 13

Chapter 13. Printers, the Mac OS, and Linux. You Will Learn…. How to use Windows to support printers About starting up, using, and supporting hardware in the Mac OS About the file structure of the Linux OS and how to use some Linux commands. Supporting Printers Using Windows.

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Chapter 13

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  1. Chapter 13 Printers, the Mac OS, and Linux

  2. You Will Learn… • How to use Windows to support printers • About starting up, using, and supporting hardware in the Mac OS • About the file structure of the Linux OS and how to use some Linux commands A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  3. Supporting Printers Using Windows • How to use Windows to install a local printer • How to share a networked printer • How to troubleshoot Windows printer problems A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  4. Installing and Sharing a Printer • A local printer is a printer connected to a computer by way of a port • A networked printer is accessed by way of a network • The Windows default printer is the one Windows prints to unless another is selected A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  5. Installing a Local Printer • Physically attach the printer using any of the various ports available • Install the printer driver • Insert the manufacturer’s printer driver CD and follow the directions • Go to Printers and Faxes, click Add a printer, follow the wizard’s instructions • Test the printer with Print Test Page A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  6. Sharing a Printer with Others in a Workgroup • Go to Printers and Faxes, right-click, select Properties, select Share this printer, enter a share name • To share with additional operating systems, click Additional Drivers • Select the OSs, Click OK twice A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  7. Sharing a Printer with Others in a Workgroup (continued) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  8. Using a Shared Printer • Open Printers and Faxes, click Add a Printer, click Next • Select A network printer, or a printer attached to another computer • Enter host computer name and printer name or click Browse, and selectthe printer to install A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  9. Using a Shared Printer(continued) • If Windows XP does not find drivers on the host computer, click OK to search • Click Have Disk to use manufacturer’s driver, or select printer manufacturer and model to use Windows driver • Answer “Do you want to use this printer as the default printer?” • Do a Print Test Page A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  10. Sharing a Printer Using Windows 98 A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  11. Using a Network Printer in Windows XP A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  12. Associate a Network Printer with a Printer Port A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  13. Installing a Shared Printer in Windows 2000 A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  14. Other Methods of Sharing a Printer over a Network • Attach a regular printer to the port on a PC and share the printer with the network • Connect a printer with embedded network logic directly to a network • A dedicated print server device can control several printers connected to a network A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  15. How Windows Handles Print Jobs • When Windows NT/2000/XP uses a PostScript printer, the print job is converted into the PostScript language • Windows 2000/XP uses Hewlett-Packard PCL (Printer Control Language) • Windows 9x uses Enhanced Metafile Format (EMF) for non-PostScript printers • Text data with no embedded control characters is sent as raw data A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  16. Troubleshooting Printers Using Windows • Problems caused by the OS • Problems caused by the application using the printer A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  17. Verify that a Printer Self-Test Page Can Print • Check that the printer is on • Print a self-test page • Check printer’s user guide for instructions • Verify that information on the test page is correct A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  18. How to Isolate a Printer Problem A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  19. Verify Connectivity Between PC and Printer • Enter CMOS and check configuration of parallel, serial, or USB port • Turn off computer and disconnect • Turn on printer; if it now displays Ready message, there is a communication problem between computer and printer • Verify cable is connected to correct port • Verify printer is configured to use the correct port A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  20. Verity Correct Port A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  21. Verify an OS Test Page Can Print • Open Printers and Faxes, right-click on the printer, choose Properties, and click the Print Test Page button • If the self-test page works, but the OS test page does not, see the extensive list on pp. 558 – 559 of the text A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  22. Troubleshooting Printing from Applications • Verify the correct printer is selected in Print Setup • Try printing from a different application • Delete any files in the print spooler • Reboot the PC, try printing from Notepad • Reopen the application having printing problems and try printing again A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  23. Troubleshooting Networked Printers • Is the printer online? • Check that you can print a test page through the OS of the computer that has the printer attached locally • If you cannot print from the local printer, solve the problem there A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  24. Introducing the Mac OS • User-friendly • Ideal for many desktop computer uses • Latest version is Mac OS X A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  25. Starting up a Mac • Self-test controlled from ROM • PRAM (parameter RAM) settings retrieved • System folder located • Mac OS ROM file loaded • Smiling Mac icon and welcome screen displayed A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  26. Starting up a Mac(continued) • Enablers located • Disk First Aid runs if the Mac was not shut down properly • Other System folder contents located • Mac desktop displayed • Finder and startup programs located A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  27. The System Folder A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  28. Control Panels and Extensions Folders (OS 9) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  29. Library Folder (OS X) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  30. Using the Mac • Features of the Mac interface • Finder window • Apple menu • Procedures that help you work with files and applications (e.g., Sherlock) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  31. The Mac Desktop A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  32. Functions somewhat like Explorer or My Computer in Windows Allows you to access, organize, and manage programs, files, and folders Use the Sherlock utility to search for files and folders Using the Finder A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  33. The Sherlock Utility A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  34. Similar to Windows Start menu Contains accessories to help manage system tasks, programs such as media players, a calculator, search programs, and word processing programs Submenus Recent Applications Recent Documents Recent Servers Using the Apple Menu A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  35. The Apple Menu A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  36. Customizing the Mac Interface A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  37. Submenus on the Apple Menu A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  38. Launching an Application • Double-click its icon from Finder window • Choose it from Recent Applications submenu on the Apple menu • Double-click associated file icon • Drag a document icon to application icon A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  39. Supporting Hardware • Monitors and hard drives • Changing settings for video • Understanding the file system used on the hard drive • Using system maintenance tools A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  40. Adjusting Display Settings • Resolution • Contrast and brightness • Color depth • Display geometry Double-click Display icon under System Preferences A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  41. Adjusting Display Settings (continued) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  42. Supporting the Hard Drive • Supported drive technologies • IDE • SCSI • File systems on the Mac • HFS (Hierarchical File System), or Mac OSStandard Format • HFS+ or Mac OS Extended Format A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  43. Directory Structure Elements • Boot blocks • Volume information block • Volume bit map • Catalog tree • Extents tree A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  44. Drive Maintenance Tools The Mac OS X Utilities folder contains system tools, including Disk Utility, which combines the functions of the Mac OS 9 tools Drive Setup and Disk First Aid A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  45. Mac OS X Utilities Folder A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  46. Mac OS X Disk Utility (continued) A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  47. Drive Maintenance Tools • Drive Setup function • To format a hard drive when it is initially installed • To reformat a damaged hard drive • Defragmentation utilities • Copy extents that make up a file into RAM on Mac • Reassemble file • Save complete file back onto the hard drive • Disk First Aid • Checks for errors on hard drive • Runs automatically on reboot if not shut down properly A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  48. Introducing Linux • Used more often as a file server, Web server, or e-mail server than as a desktop OS • Administrative management • Root and user accounts • File structure • Common commands (case sensitive) • Using the vi editor A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  49. Root Accounts and User Accounts • Based on Unix; uses many same commands • Default shell is Bash shell • System administrator has root privileges; can access all functions of OS • Installs updates to the OS (patches) • Manages backups • Supports installations of hardware and software • Sets up user accounts • Resets passwords • Generally supports users A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

  50. Directory and File Layout • Main directory in Linux and UNIX • Indicated with a forward slash • Lists contents with the ls command Root directory A+ Guide to Software: Managing, Maintaining and Troubleshooting, Third Edition

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